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1.0
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Best Buy review - 12 damaged appliances...TWELVE!
Best Buy review - 12 damaged appliances...TWELVE!
Best Buy review - 12 damaged appliances...TWELVE!
Best Buy review - 12 damaged appliances...TWELVE!
Best Buy review - 12 damaged appliances...TWELVE!
Best Buy review - 12 damaged appliances...TWELVE!
Best Buy review - 12 damaged appliances...TWELVE!
Best Buy review - 12 damaged appliances...TWELVE!
Best Buy review - 12 damaged appliances...TWELVE!
Best Buy review - 12 damaged appliances...TWELVE!
I am beyond words at this point. Two months after my original purchase, of four appliances, the sixth delivery of a Samsung refrigerator and sixth delivery of a Samsung microwave arrived at my home damaged. The bottom frame of the fridge was bent, the bottom of the...
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5 comments
Anonymous
#1708347

By the end if this we had 7 refrigerators and 8 microwaves delivered, before we got undamaged appliances...took 4 months. Six months in I had to have my icemaker replaced.

Then again six months later. That’s twice in a year. My dishwasher broke 6 months in and had to have it repaired 3 times, then eventually replaced. My oven temperature doesn’t stay regular and I’ve calibrated it twice.

I had to have the oven lock fixed it broke in 18 months. Samsung appliances, from Best Buy are GARBAGE!

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Review
#1151626 Review #1151626 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Return, Exchange or Cancellation Policy

Best Buy review in Secaucus, New Jersey: 3 month wait for damaged item.

1.1
Details
Best Buy review - 3 month wait for damaged item.
Best Buy review - 3 month wait for damaged item.
Best Buy review - 3 month wait for damaged item.
Best Buy review - 3 month wait for damaged item.
Best Buy review - 3 month wait for damaged item.
Waiting over three months had three deliveries and final item (stove) came with numerous damage. Went to the store with picture and their reimbursement for 8 store visits, time off for false deliveries and extensively damaged product was only $170. The item was 1,600 without deli ery cost.
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Review
#1522970 Review #1522970 is a subjective opinion of poster.
Service
Best Buy Stove Installation

Best Buy review in Akron, Ohio: Worst company ever!

1.7
Details
Best Buy review - Worst company ever!
Best Buy review - Worst company ever!
Best Buy review - Worst company ever!
Don’t buy appliances from them! The stupid installers cause more damage to your property than they are worth! Especially idiots that can remove a door from its hinges when they don’t need too. They just chip away at the brand new trim instead!
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Review
#1432004 Review #1432004 is a subjective opinion of poster.

Best Buy review in Nashville, Tennessee: I ordered this $900 sound bar online. It was an "open item". The description was "excellent condition".

1.0
Details
I ordered this sound bar online. It was an "open item". The description was "excellent condition". I returned the sound bar to my local store and was told they don't have anything at the "quality" that this sound bar was. And even if they did they wouldn't be able to let me have it at the price that I paid for the one online for. They refunded my money and as they opened the box they asked me where the remote was. I never opened the box so I didn't even get all the damn parts. I don't know what was in the box other than the sub woofer.
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Review
#1429730 Review #1429730 is a subjective opinion of poster.
Product
Sound Bar
Cons
  • Entire experience
  • Lousy service
Reason of review
Damaged or defective
Loss
$429
Preferred solution
Send me another Identical sound bar for the price I paid for this one!!!
Tags
  • customer servive

Best Buy review in Greater Vancouver, British Columbia: Tav complaint

2.4
Details
Best Buy review - Tav complaint
First noone picks calls. No customer friendly service. I am trying since 2 weeks to complain about my tv it hangs after 30 minutes waiting where cassette is keep on playing. My tv i bought in dec 2018 samsung 43 inch uhd automatically turns on and off and sometime hang. I dont know how to complain it to best buy and which source i should use.
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Review
#1494195 Review #1494195 is a subjective opinion of poster.
Service
Best Buy Customer Care

Best Buy review in New York, New York: Never buy their extended warranty!

2.2
Details
Best Buy review - Never buy their extended warranty!
never make the mistake of buying a Samsung washer from bestbuy with extended warranty. Now its giving trouble and after calling bestbuy 8-10 times and endless hold time, bestbuy saying talk to Samsung. then I try to contact Samsung multiple times and they say its a recall piece and they will cover it for warranty but still not sent anyone to see it. im going crazy contacting company to company and department to department.. NEVER BUY SAMSUNG AND ESPECIALLY NOT FROM BESTBUY!! Samsung washer serial number SN 0BHE5AUFC11110X, Model WA45H7000AW/A2
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Review
#1435066 Review #1435066 is a subjective opinion of poster.
Product
Best Buy Warranty
Reason of review
Warranty issue
Loss
$3000
Preferred solution
Deliver product or service ordered

Best Buy review in Conway, Arkansas: Received Wrong Order

Best Buy review - Received Wrong Order
Best Buy review - Received Wrong Order
I ordered a Keurig 200 coffeemaker. The label was addressed to me...upon opening the box I realized something wasn’t right. I thought maybe I had gotten the wrong package, so I instantly looked at the address label. The box included five (5) wireless keyboards w/mouse. The packaging slip had someone else name and pertinent information on it. I realized then, that someone else has my pertinent information as well. I am so upset by this. Now I will be inconvenienced due to someone else incompetence. The convenience of shopping online has been tarnished by this experience.
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Review
#1438085 Review #1438085 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Not as described/ advertised
2.5
Details
Best Buy review - Former Customer
I have purchased a great many things from Best Buy over the years and have been a loyal rewards member. This will be the last cent that Best Buy ever gets from me. I bought this Samsung - 49" Class - LED - NU8000 Series - 2160p - Smart - 4K UHD TV with HDR at the Best...
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Review
#1389336 Review #1389336 is a subjective opinion of poster.
Service
Best Buy Manager
Pros
  • Product selection
Cons
  • Intolerant and inflexible policies and uncaring staff
Reason of review
Poor customer service
Loss
$799
Preferred solution
Exchange the TV for one that works
Tags
  • Best Buy Customer Service Nightmar
1.7
Details
DO NOT BUY FROM BEST BUY RETURN POLICY SCAM.
DO NOT BUY FROM BEST BUY RETURN POLICY SCAM.
DO NOT BUY FROM BEST BUY RETURN POLICY SCAM.
DO NOT BUY FROM BEST BUY RETURN POLICY SCAM.
Bought an iPad for my grandson, after asking questions about the item ,and its features I purchase it. Turns out to be that I was misinformed about the product and features. Went back returned it with my purchase receipt and exchanged it for an up grade. I went again 3...
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Review
#1261662 Review #1261662 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Rude customer service
  • Return policy scam
  • Lack of knowledge of features on electronic
Reason of review
Return, Exchange or Cancellation Policy
Loss
$80
Preferred solution
Full refund
Tags
  • Scam Policy Returns
  • Lack Of Knowledge On Electronic

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Best Buy review in Tucson, Arizona: Black Friday

3.0
Details
Best Buy review - Black Friday
See photo in the photo section.
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Review
#1409007 Review #1409007 is a subjective opinion of poster.
Service
Best Buy Black Friday Deal
Reason of review
Pricing issue