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1.0
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Best Buy - 12 damaged appliances...TWELVE!
Best Buy - 12 damaged appliances...TWELVE!
Best Buy - 12 damaged appliances...TWELVE!
Best Buy - 12 damaged appliances...TWELVE!
Best Buy - 12 damaged appliances...TWELVE!
Best Buy - 12 damaged appliances...TWELVE!
Best Buy - 12 damaged appliances...TWELVE!
Best Buy - 12 damaged appliances...TWELVE!
Best Buy - 12 damaged appliances...TWELVE!
Best Buy - 12 damaged appliances...TWELVE!
I am beyond words at this point. Two months after my original purchase, of four appliances, the sixth delivery of a Samsung refrigerator and sixth delivery of a Samsung microwave arrived at my home damaged. The bottom frame of the fridge was bent, the bottom of the...
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5 comments
Anonymous
#1708347

By the end if this we had 7 refrigerators and 8 microwaves delivered, before we got undamaged appliances...took 4 months. Six months in I had to have my icemaker replaced.

Then again six months later. That’s twice in a year. My dishwasher broke 6 months in and had to have it repaired 3 times, then eventually replaced. My oven temperature doesn’t stay regular and I’ve calibrated it twice.

I had to have the oven lock fixed it broke in 18 months. Samsung appliances, from Best Buy are GARBAGE!

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Review
#1151626 Review #1151626 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Return, Exchange or Cancellation Policy

Best Buy in Secaucus, New Jersey - 3 month wait for damaged item.

1.1
Details
Best Buy - 3 month wait for damaged item.
Best Buy - 3 month wait for damaged item.
Best Buy - 3 month wait for damaged item.
Best Buy - 3 month wait for damaged item.
Best Buy - 3 month wait for damaged item.
Waiting over three months had three deliveries and final item (stove) came with numerous damage. Went to the store with picture and their reimbursement for 8 store visits, time off for false deliveries and extensively damaged product was only $170. The item was 1,600 without deli ery cost.
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Review
#1522970 Review #1522970 is a subjective opinion of poster.
Service
Best Buy Stove Installation
1.3
Details
I tried to buy a new router at Best Buy. and after my experience a day I will never shop there again and I canceled my credit card account with them. I bought one router there but the sales rep forgot to tell me that you needed a modem to work with it I didn't have a...
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Review
#1703441 Review #1703441 is a subjective opinion of poster.
Product
Netgear Router
Pros
  • Good selection of products
Cons
  • Product did not work after extensive contact with tech support
Reason of review
Bad quality
Loss
$300
Preferred solution
Cash refund instead of waiting for transmission of payment to bank account
Tags
  • Best Buy Problems
3.5
Details

Update by user Aug 20

i was contacted and replied to. the money was priorly refunded.

customers need to hear a reason.

i could of said i can wait a little longer depending the amount of time. that ship has sailed id be at the back of the line again now.

Original review posted by user Aug 19

i went to best buy in person. paid in...
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Resolved
Review
#1627700 Review #1627700 is a subjective opinion of poster.
Pros
  • Quality
Cons
  • Failed to provide the product
Reason of review
Lied to
Preferred solution
i wont know till i know why
1.0
Details
Hello I can't believe this has happened to me. I used to go to best buy for all of my electronic needs. I would go in there weekly and look around at the new technology and maybe purchase a dvd. I had encountered recently that the mobile manager was following me around...
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24 comments
Anonymous
#1699400

leave me alone. I also wish you would mind you own business.

If you had the balls which you don't you would just leave me alone.

I don't want to need to be harassed. That is illegal and it's also cyberstalking.

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Review
#1552804 Review #1552804 is a subjective opinion of poster.
Product
Apple Iphone 8 Plus Cell Phone
Reason of review
Damaged or defective
Loss
$1
Preferred solution
Full refund
2.0
Details
A scheduled appliance delivery was not executed as promised. I get that things happen. However, when I called the local store to fix the problem and get some answers I was given a hearty helping of I don't know and that I needed to contact Best Buy customer service....
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Review
#1690266 Review #1690266 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Great pricing
Cons
  • Poor customer service
  • Poor problem resolution capability
  • Promises not kept
Reason of review
Poor customer service
Loss
$320
Preferred solution
Let the company propose a solution
1.3
Details
I bought a router at Best Buy and then returned it because the sales rep didn't tell me I needed a modem to work with it. Then another sales rep told me I could get a free model from Spectrum so I bought another router from them. I spent about 40 minutes on the phone...
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Review
#1703438 Review #1703438 is a subjective opinion of poster.
Product
Netgear Router

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Best Buy - Not applicable

1.0
Details
Employee with zero knowledge at Best buy 17 Ave Calgary ,..Rajinder Singh. Entered Canada with fake documenration..Landed at best buy with fake experiences shown from UK..Fake cheap personality. Made of Lies allover. Which business hires such persons with zero knowledge and without confirming the references?? Best Buy? !! what managers!!
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Review
#1704028 Review #1704028 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Employee
1.3
Details
My name is randy demumbra I live at 8016 regency drive Nashville tenn. If you like you can go look at the amount of stuff I have purchased thru your stores over the years early this year I purchased a laptop for my grandson. a few months fter the purchase something...
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1 comment
Anonymous
#1748123

Try origin pc next time.i spent 3k self built zero problems. Lotta funny things going on in big corps.

Ive had all my orders cancelled for xperia 1 for 3 months still trying to buy it.

Best buy held my money for over 30 days to refund it saying to many orders said they had it in stock! Pure lies.

Review
#1650435 Review #1650435 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$2400
Preferred solution
Let the company propose a solution

Contact Best Buy Customer Service

Mailing Address:
Best Buy, Inc.
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
All Best Buy Contacts

Best Buy Products and Services Reviews

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1.0
Details
y nephew and I went to the Best Buy at 39 RHL Blvd, Charleston, WV 25309 today between 1:30 and 2:00 today and bought a red Xbox One wireless controller. We left and started driving down the road. He opened it and the box was empty. So I am assuming some one stole it...
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Review
#1686393 Review #1686393 is a subjective opinion of poster.
Cons
  • Customer service was lacking
Reason of review
Sold an empty box
Loss
$65
Preferred solution
Deliver product or service ordered
Tags
  • Sold Empty Box