customer service store service customer geek squad phone manager order money people
1.0
Details
12 damaged appliances...TWELVE! - Best Buy review
12 damaged appliances...TWELVE! - Best Buy review
12 damaged appliances...TWELVE! - Best Buy review
12 damaged appliances...TWELVE! - Best Buy review
12 damaged appliances...TWELVE! - Best Buy review
12 damaged appliances...TWELVE! - Best Buy review
12 damaged appliances...TWELVE! - Best Buy review
12 damaged appliances...TWELVE! - Best Buy review
12 damaged appliances...TWELVE! - Best Buy review
12 damaged appliances...TWELVE! - Best Buy review
I am beyond words at this point. Two months after my original purchase, of four appliances, the sixth delivery of a Samsung refrigerator and sixth delivery of a Samsung microwave arrived at my home damaged. The bottom frame of the fridge was bent, the bottom of the...
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5 comments
Anonymous
#1708347

By the end if this we had 7 refrigerators and 8 microwaves delivered, before we got undamaged appliances...took 4 months. Six months in I had to have my icemaker replaced.

Then again six months later. That’s twice in a year. My dishwasher broke 6 months in and had to have it repaired 3 times, then eventually replaced. My oven temperature doesn’t stay regular and I’ve calibrated it twice.

I had to have the oven lock fixed it broke in 18 months. Samsung appliances, from Best Buy are GARBAGE!

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Review
#1151626 Review #1151626 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Return, Exchange or Cancellation Policy

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Verified Buyer

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1.0
Details
But a customer service and no Falls advertisement - Best Buy review
But a customer service and no Falls advertisement - Best Buy review
But a customer service and no Falls advertisement - Best Buy review
But a customer service and no Falls advertisement - Best Buy review

Update by user Jan 12

False advertising

Update by user Jan 12

I went to a Best Buy store at the Northtown mall on 12-31-2019 to purchase a dishwasher model number DW80k7050US they told me that they had one item in another store and I drove two hours to pick it up at that stores mankato Minnesota when I got there...

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Review
#1759422 Review #1759422 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Everything is bad
  • Management refusal to take call
  • Purchase but no product
Reason of review
Order processing issue
Loss
$100
Preferred solution
Deliver product or service ordered
Tags
  • Corporate Negligence
1.4
Details
Last week, my ten-year old son was so excited about the new Switch Mario brothers game coming out on Friday the 15th. Since he had been doing well in school, my husband and I told him he could get an early Xmas present. I pre-purchased the game online at Best Buy. On...
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6 comments
Anonymous
#1785591

I too, have been profiled at stores in the past. I'm a white.

female, long-hair rocker type...which apparently means I am a thief. Which I am not, and never have been. All I could think was how rude and small-minded those people were. I may look like the baddest person in the room, but I guarantee I'm probably the most honest person in their room.

Feels like crap to be judged on appearances, and I'm sorry it happened to you. There's always overzealous salespeople, but you get the vibe when they're watching you.

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Review
#1711295 Review #1711295 is a subjective opinion of poster.
Pros
  • Quality items to purchase
Cons
  • Intolerant and inflexible policies and uncaring staff
Reason of review
Aggressive racial profiling. employee harrassment
Preferred solution
Let the company propose a solution
Tags
  • Lack Of Concern For Customer
  • Poor Service Best Buy

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Verified Buyer

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STAY AWAY FROM THAT STORE | Best Buy review

1.0
Details
STAY AWAY FROM THAT STORE - Best Buy review
STAY AWAY FROM THAT STORE - Best Buy review

Update by user Dec 18, 2019

kolomeyera@gmail.com347-522-7327

Update by user Dec 18, 2019

My Contact Information can be found on file by provided order number

Original review posted by user Dec 18, 2019

I had a terrible experience with your delivery! TV Order was placed on November 30, 2019 Order # BBY01-805670043571 Order was rescheduled already 5 (Five) times and all these 5 times, delivery company failed to deliver it. 2 times they reported they were unable to deliver because of Flat Tire 1 Time they reported they were unable to deliver because of Truck Down 2 more times they just not show up at scheduled time frame! Every time I am calling best buy support, I am getting the same excuses: We apologize for inconvenience, the only thing we can do reschedule Now I have it RE-scheduled (6th time) delivery on 12/19/2019 BEST BUY! What is going on? I've already spent 5 days waiting for my delivery! I lost 5 working days!!! Today is December 17 (17 days of waiting), and my order still has not been delivered.
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Review
#1735850 Review #1735850 is a subjective opinion of poster.
Pros
  • Easy to place an order
  • Good prices
Cons
  • Delivery company just lying customers and not delivering orders
  • Customer service not resolving issues just given formal answers
  • Customer service can not resolve problem
Reason of review
Problem with delivery
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Best Buy Delivery
  • Best Buy Problems
  • Best Buy Customer self Service
  • Best Buy Service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2.6
Details

Update by user Dec 04, 2019

So I went into my local store and found out that they consider the entire week of Thanksgiving "Black Friday" week so any discounts throughout that week is exempt from price matching so although I don't agree with that at least it was some kind of an answer that made...

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12 comments
Anonymous
#1792899

Best Buy WILL match prices during the entire week and even on Black Friday EXCEPT for "door buster" items - those super special limited items you have to get tickets for. And even items that are excluded from price match policy can sometimes be overridden by manager if you ask "NICELY".

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Resolved
Review
#1721754 Review #1721754 is a subjective opinion of poster.
Pros
  • Getting product same day
Cons
  • Lie about price matching
Reason of review
Poor customer service
Loss
$100
Preferred solution
Price reduction
1.0
Details
To whom it may concern, I write to you while sitting here infuriated with my most recent purchase experience with Best Buy. This has all transpired within the last 12 hours. My wife and I purchased an inexpensive large television, 58" Westinghouse, for our spare guest...
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Review
#1754605 Review #1754605 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Damaged or defective
Loss
$300
Preferred solution
I wanted an exchange for an undamaged television
Tags
  • Lost A Customer

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Verified Reviewer
1.0
Details
Do not shop - Best Buy review
I recently bought a washer and dryer from Best Buy-Parma. The horror. The first wash revealed that the hose to from the washer to the stationary tub was not tied down and the whole utility room was soaked. When the second set of installers came out to repair this...
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2 comments
Anonymous
#1798307

Maybe you could try doing like the homeless do and simply never wash your clothes. That way, you would be given a wide berth whenever you went out in public.

You could just let your clothes get washed at the same time that you took your shower, whenever it happened to be raining just go out and let it all pour down on you. You would be happy and carefree just like the unwashed masses.

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Review
#1746335 Review #1746335 is a subjective opinion of poster.

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Verified Reviewer
Verified Buyer

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Return | Best Buy review

Return - Best Buy review
I need to return an item that is defective. It displays an error while Working and turn it off
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Review
#1770682 Review #1770682 is a subjective opinion of poster.
Product
Bella Housewares Air Fryer
Pros
  • Customer service useless
Cons
  • Hard to find email
Reason of review
Warranty issue
Loss
$53
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
Dear Corie, As I write this to you in hope I will reach the right person, I'm drowning in tears!! I have never been more humiliated and disrespected that buy Best Buy employees today. I was sold a product you OBVIOUSLY do not have!!!! I was scheduled an appointment to...
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Review
#1720214 Review #1720214 is a subjective opinion of poster.
Cons
  • Selling what they obviously cant support
  • Geek squad changing appointments last minute
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Best Buy Reviews

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
I purchase an Samsung 70" TV on 11/28/2019. I was standing 4 hours in Cold outside Best Buy Bloomington IL store to grab this Samsung 70" TV. When we installed the TV at home, we found that screen has Black, Blue, Purple lines. There is no external damage to TV or Box....
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1 comment
Machele
#1786238

I hope you paid with a credit card. If so, dispute the charge.

If you paid with a debit card or with check or cash, you have to deal with Samsung and it's warranty on it.

That's why products come with a manufacturer's warranty. And, of course strike BB off your list of places to shop.

Review
#1724677 Review #1724677 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$600
Preferred solution
Full refund