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Best Buy - 12 damaged appliances...TWELVE!
Best Buy - 12 damaged appliances...TWELVE!
Best Buy - 12 damaged appliances...TWELVE!
Best Buy - 12 damaged appliances...TWELVE!
Best Buy - 12 damaged appliances...TWELVE!
Best Buy - 12 damaged appliances...TWELVE!
Best Buy - 12 damaged appliances...TWELVE!
Best Buy - 12 damaged appliances...TWELVE!
Best Buy - 12 damaged appliances...TWELVE!
Best Buy - 12 damaged appliances...TWELVE!
I am beyond words at this point. Two months after my original purchase, of four appliances, the sixth delivery of a Samsung refrigerator and sixth delivery of a Samsung microwave arrived at my home damaged. The bottom frame of the fridge was bent, the bottom of the...
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Anonymous
Tarab17

That’s terrible! Thanks for posting with pictures. We are renovating and had been looking into Best Buy also. Thank god for online reviews. We will definitely not be using the...

1.0
#1151626
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Best Buy - I ordered this $900 sound bar online. It was an "open item". The description was "excellent condition".

I ordered this sound bar online. It was an "open item". The description was "excellent condition". I returned the sound bar to my local store and was told they don't have anything at the "quality" that this sound bar was. And even if they did they wouldn't be able to let me have it at the price that I paid for the one online for. They refunded my money and as they opened the box they asked me where the remote was. I never opened the box so I didn't even get all the damn parts. I don't know what was in the box other than the sub woofer.
1.0
Details
Customer service
Product or Service Quality
Staff
Product
I didn't like
  • Lousy service
  • Entire experience
#1429730
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Best Buy - Worst company ever!

Best Buy - Worst company ever!
Best Buy - Worst company ever!
Best Buy - Worst company ever!
Don’t buy appliances from them! The stupid installers cause more damage to your property than they are worth! Especially idiots that can remove a door from its hinges when they don’t need too. They just chip away at the brand new trim instead!
1.7
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
#1432004
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I had placed an order on Nov 22 and Nov 23, order Numbers are BBY01-805586772057 ( 2 items) and BBY01-805584806032 ( 2 items), I only got one of the 4 items I had placed the order for and the other 3 were sent back without consulting or informing me. I reached out to...
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jelitch
jelitch

Best Buy does not actually have a Customer Service Department.

2.0
#1413910
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our Christmas present for ourselves a PlayStation 4. So we head over to the Best Buy in Marina. We go in the store and Manager of the store immediately helps us to where the PlayStation 4's are kept. There weren't any on the shelf. He goes and finds the person that...
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1.0
#1436060
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Best Buy - Former Customer
I have purchased a great many things from Best Buy over the years and have been a loyal rewards member. This will be the last cent that Best Buy ever gets from me. I bought this Samsung - 49" Class - LED - NU8000 Series - 2160p - Smart - 4K UHD TV with HDR at the Best...
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2.5
I liked
  • Product selection
I didn't like
  • Intolerant and inflexible policies and uncaring staff
#1389336
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Best Buy - Received Wrong Order

Best Buy - Received Wrong Order
Best Buy - Received Wrong Order
I ordered a Keurig 200 coffeemaker. The label was addressed to me...upon opening the box I realized something wasn’t right. I thought maybe I had gotten the wrong package, so I instantly looked at the address label. The box included five (5) wireless keyboards w/mouse. The packaging slip had someone else name and pertinent information on it. I realized then, that someone else has my pertinent information as well. I am so upset by this. Now I will be inconvenienced due to someone else incompetence. The convenience of shopping online has been tarnished by this experience.
#1438085
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Resolved
Best Buy contracts with an outside vendor for their deliveries which we were not aware of until their vendor Spirit caused extensive water damage to our oak floor and the ceiling below. They hooked up the water line improperly which resulted in the water damage. They...
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1.0
I didn't like
  • Worst customer service deserve no stars
#1366352
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Best Buy - Received Wrong Merchandise

Best Buy - Received Wrong Merchandise
Best Buy - Received Wrong Merchandise
I ordered a Keurig 200 coffee maker. The label was addressed to me. I opened the box and found five (5) wireless keyboards w/mouse. The packing slip belonged to the original owner. I have their information and they have mine...I am so upset by this. I can’t believe the incompetence of how this could happen. Now I will be inconvenienced...I order online for convenience, and now I have to go to the store to handle this matter.
#1438044
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Contact Best Buy

Mailing Address:
Best Buy, Inc.
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
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Best Buy Products and Services

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Best Buy in New York, New York - Never buy their extended warranty!

Best Buy - Never buy their extended warranty!
never make the mistake of buying a Samsung washer from bestbuy with extended warranty. Now its giving trouble and after calling bestbuy 8-10 times and endless hold time, bestbuy saying talk to Samsung. then I try to contact Samsung multiple times and they say its a recall piece and they will cover it for warranty but still not sent anyone to see it. im going crazy contacting company to company and department to department.. NEVER BUY SAMSUNG AND ESPECIALLY NOT FROM BESTBUY!! Samsung washer serial number SN 0BHE5AUFC11110X, Model WA45H7000AW/A2
2.2
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
#1435066
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