customer service store service customer geek squad phone manager order money people

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Return | Best Buy review

Return - Best Buy review
I need to return an item that is defective. It displays an error while Working and turn it off
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Review
#1770682 Review #1770682 is a subjective opinion of poster.
Product
Bella Housewares Air Fryer
Pros
  • Customer service useless
Cons
  • Hard to find email
Reason of review
Warranty issue
Loss
$53
Preferred solution
Full refund

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Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

1.0
Details
But a customer service and no Falls advertisement - Best Buy review
But a customer service and no Falls advertisement - Best Buy review
But a customer service and no Falls advertisement - Best Buy review
But a customer service and no Falls advertisement - Best Buy review

Update by user Jan 12

False advertising

Update by user Jan 12

I went to a Best Buy store at the Northtown mall on 12-31-2019 to purchase a dishwasher model number DW80k7050US they told me that they had one item in another store and I drove two hours to pick it up at that stores mankato Minnesota when I got there...

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Review
#1759422 Review #1759422 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Everything is bad
  • Phone disconnects
  • Purchase but no product
Reason of review
Order processing issue
Loss
$100
Preferred solution
Deliver product or service ordered
Tags
  • Corporate Negligence

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Verified Reviewer
1.0
Details
Do not shop - Best Buy review
I recently bought a washer and dryer from Best Buy-Parma. The horror. The first wash revealed that the hose to from the washer to the stationary tub was not tied down and the whole utility room was soaked. When the second set of installers came out to repair this...
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2 comments
Anonymous
#1798307

Maybe you could try doing like the homeless do and simply never wash your clothes. That way, you would be given a wide berth whenever you went out in public.

You could just let your clothes get washed at the same time that you took your shower, whenever it happened to be raining just go out and let it all pour down on you. You would be happy and carefree just like the unwashed masses.

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Review
#1746335 Review #1746335 is a subjective opinion of poster.

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STAY AWAY FROM THAT STORE | Best Buy review

1.0
Details
STAY AWAY FROM THAT STORE - Best Buy review
STAY AWAY FROM THAT STORE - Best Buy review

Update by user Dec 18, 2019

kolomeyera@gmail.com347-522-7327

Update by user Dec 18, 2019

My Contact Information can be found on file by provided order number

Original review posted by user Dec 18, 2019

I had a terrible experience with your delivery! TV Order was placed on November 30, 2019 Order # BBY01-805670043571 Order was rescheduled already 5 (Five) times and all these 5 times, delivery company failed to deliver it. 2 times they reported they were unable to deliver because of Flat Tire 1 Time they reported they were unable to deliver because of Truck Down 2 more times they just not show up at scheduled time frame! Every time I am calling best buy support, I am getting the same excuses: We apologize for inconvenience, the only thing we can do reschedule Now I have it RE-scheduled (6th time) delivery on 12/19/2019 BEST BUY! What is going on? I've already spent 5 days waiting for my delivery! I lost 5 working days!!! Today is December 17 (17 days of waiting), and my order still has not been delivered.
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Review
#1735850 Review #1735850 is a subjective opinion of poster.
Pros
  • Easy to place an order
  • Good prices
Cons
  • Customer service not resolving issues just given formal answers
  • Customer service can not resolve problem
  • Impossible to get delivered
Reason of review
Problem with delivery
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Best Buy Delivery
  • Best Buy Problems
  • Best Buy Customer self Service
  • Best Buy Service

3 month wait for damaged item. | Best Buy review from Secaucus, New Jersey

1.1
Details
3 month wait for damaged item. - Best Buy review
3 month wait for damaged item. - Best Buy review
3 month wait for damaged item. - Best Buy review
3 month wait for damaged item. - Best Buy review
3 month wait for damaged item. - Best Buy review
Waiting over three months had three deliveries and final item (stove) came with numerous damage. Went to the store with picture and their reimbursement for 8 store visits, time off for false deliveries and extensively damaged product was only $170. The item was 1,600 without deli ery cost.
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Review
#1522970 Review #1522970 is a subjective opinion of poster.
Service
Best Buy Stove Installation

Tav complaint | Best Buy review from Greater Vancouver, British Columbia

2.4
Details
Tav complaint - Best Buy review
First noone picks calls. No customer friendly service. I am trying since 2 weeks to complain about my tv it hangs after 30 minutes waiting where cassette is keep on playing. My tv i bought in dec 2018 samsung 43 inch uhd automatically turns on and off and sometime hang. I dont know how to complain it to best buy and which source i should use.
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Review
#1494195 Review #1494195 is a subjective opinion of poster.
Service
Best Buy Customer Care

Horrible | Best Buy review from Palmerton, Pennsylvania

Horrible - Best Buy review
Delivery people damaged our wooden floors. Very apologetic, however after the apologies and saying I needed to get 2 estimates for fixing the problem.... all communication stopped. I sent pictures and estimates and not one person followed up after that. Left 7 messages.... approximately 7 emails and I have not received any responses . After reading Best Buy reviews I read I’m not alone with my frustrations.
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Review
#1449194 Review #1449194 is a subjective opinion of poster.
Service
Best Buy Installation

Received Wrong Order | Best Buy review from Conway, Arkansas

Received Wrong Order - Best Buy review
Received Wrong Order - Best Buy review
I ordered a Keurig 200 coffeemaker. The label was addressed to me...upon opening the box I realized something wasn’t right. I thought maybe I had gotten the wrong package, so I instantly looked at the address label. The box included five (5) wireless keyboards w/mouse. The packaging slip had someone else name and pertinent information on it. I realized then, that someone else has my pertinent information as well. I am so upset by this. Now I will be inconvenienced due to someone else incompetence. The convenience of shopping online has been tarnished by this experience.
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Review
#1438085 Review #1438085 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Not as described/ advertised

Never buy their extended warranty! | Best Buy review from New York, New York

2.2
Details
Never buy their extended warranty! - Best Buy review
never make the mistake of buying a Samsung washer from bestbuy with extended warranty. Now its giving trouble and after calling bestbuy 8-10 times and endless hold time, bestbuy saying talk to Samsung. then I try to contact Samsung multiple times and they say its a recall piece and they will cover it for warranty but still not sent anyone to see it. im going crazy contacting company to company and department to department.. NEVER BUY SAMSUNG AND ESPECIALLY NOT FROM BESTBUY!! Samsung washer serial number SN 0BHE5AUFC11110X, Model WA45H7000AW/A2
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Review
#1435066 Review #1435066 is a subjective opinion of poster.
Product
Best Buy Warranty
Reason of review
Warranty issue
Loss
$3000
Preferred solution
Deliver product or service ordered

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Worst company ever! | Best Buy review from Akron, Ohio

1.7
Details
Worst company ever! - Best Buy review
Worst company ever! - Best Buy review
Worst company ever! - Best Buy review
Don’t buy appliances from them! The stupid installers cause more damage to your property than they are worth! Especially idiots that can remove a door from its hinges when they don’t need too. They just chip away at the brand new trim instead!
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Review
#1432004 Review #1432004 is a subjective opinion of poster.