Best Buy Reviews and Complaints
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- Poor customer service
- Terrible delivery
- Bait-and-switch tactics
- Convenient location
- Wide variety of products
- Price
By the end if this we had 7 refrigerators and 8 microwaves delivered, before we got undamaged appliances...took 4 months. Six months in I had to have my icemaker replaced.
Then again six months later. That’s twice in a year. My dishwasher broke 6 months in and had to have it repaired 3 times, then eventually replaced. My oven temperature doesn’t stay regular and I’ve calibrated it twice.
I had to have the oven lock fixed it broke in 18 months. Samsung appliances, from Best Buy are GARBAGE!
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Verified ReviewerDon't shop there | Best Buy review
Terrible customer service | Best Buy review from Battlefield, Virginia
Update by user Jan 13
Manager Jeremy was a smart *** And I feel Best Buy should consider putting adults in management rolls and not arrogant children.
Original review posted by user Jan 13
The tv I purchased stopped work less than a month after purchase. I went to exchange it an decided to upgrade to a more reliable brand costing more. The tv I returned was missing a leg that wasnt in the box in the first place I didnt need it because I hung it up. They wanted to charge me forty dollars for the missing leg. So I told them they could keep the tv. So they lost a $280 sell over $40. Its know wonder that Best Buys are going out of business.- Selection
- Costumer service
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Verified Reviewer- Can not reach any live person
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Verified Reviewer Verified BuyerThis review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Update by user Jan 12
False advertising
Update by user Jan 12
I went to a Best Buy store at the Northtown mall on 12-31-2019 to purchase a dishwasher model number DW80k7050US they told me that they had one item in another store and I drove two hours to pick it up at that stores mankato Minnesota when I got there...
- Purchase but no product
- Misrepresentaion
- Management refusal to take call
Lowes sell a product but don’t standby the customer | Best Buy review from Montgomery, Alabama
BRAND-NEW RIDING MOWER IN FEBRUARY 2019 WITH AN EXTENDED WARRANTY. CALLED LOWES CUSTOMER SERVICE MONTGOMERY, ALABAMA. HAS BEEN GIVEN THE RUN AROUND ON A NEW MOWER WITH A DEFEAT. THE ISSUES STILL-UNRESOLVED TO THIS DAY JANUARY 12,2020 Computer fried under warranty and can't be replaced? | Best Buy review from Morehead, North Carolina
- People are nice
- Process
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Verified ReviewerDo not expect to get your money back if you cancel your protection plan. | Best Buy review
- Customer service is horrible
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Your review looks like it was written by a kid in crayon so its ironic to call them children. You also have amazing entitlement bringing in a tv missing critical parts so it can be harder to resell. Grow up