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Called today 01/22/2018 to renew my geek squad protection plan spoke to a female god knows where,could not speak very good English. had to tell her my plan I D number six times. It took me 18 min. to get this done, If it where people in the UNITED STATES I think it...
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3.3
#1174409
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I tried to return some Sony wireless headphones I bought my wife for Christmas. Purchased on December 14th 2017 and tried to return them on January 18th 2018. I explained how they worked fine at first then wouldn’t hold a charge. I was skeptical about buying them but...
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1.3
Okemos, Michigan
#1172077
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Best Buy - What I have to do to get my Mario Kar by Mail. IT is PAID
I am still waiting for my money back returned at my card or the Mario Kart send by mail to my house the soon is possible. This store is not like used to be more than 10 years ago. They left my granddaughter without her game only for fifty nine dollars plus tax. This is...
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1.0
I didn't like
  • I have not receive my grandaughter mario kar
#1171956
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Best Buy - Dead computer 17 days after purchase.

Best Buy
#1174164
1.3
Details
Purchased an open box computer. Day 17 of ownership, computer does not operate. Call best buy in Jacksonville where purchased. Basically told 14 day return policy. Too bad, not our problem as it is now 17 day since purchase. No wonder brick and morter stores are in trouble. No more Best Buy for me.
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Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty

Best Buy - Defective products

Best Buy
#1155933
1.5
Details
Tried to warranty PS4 headphones but male employees more interested in female employees rather than help out. Refused to honor warranty.
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Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website

Best Buy - Bad service for handcap..

Best Buy
#1150280
1.0
Details
I went to the store in San Juan to reture a printer the came with a problem..I ask for my handycap service for my surprice they do not have tnat service that a federal law..plus I ask 4 employing for help they ignor mi..So I got so unconforable I decide not to get another printer ,by my expierence I won'T recomment Best Buy to buy
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Best Buy sucks

Best Buy
#1149261
1.0
Details
They hard sell you on everything and if you want a refund on items you were dumb enough to buy like me it takes 5 to 10 business days to get your money back I will never shop there again
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Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
On December 21, 2017, I ordered Compustar - CS4202-S-KIT 2-Way Remote Start System with Tilt Switch and Geek Squad® Installation from an online email I received from Best Buy Deal of the Day. The following week I received an email that part of my order had been...
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3.2
I liked
  • Price
I didn't like
  • Entire experience
#1171352
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I ordered a Black Friday sale laptop at noon on BF on the web site. The web site and subsequent emails implied the sale was accepted and I would be notified when the laptop was ready for pickup. The following day BB sent email that the item was not available and that I...
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tompjohnston
tompjohnston

Corrections to my original statement which I should have proofread more carefully:2. Best Buy's web site should NOT sell items such as the refurbished Dell that are not avail...

3.5
I liked
  • Friendly phone support employees
  • Web site design
I didn't like
  • Failure to deliver products sold on web site
#1170987
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My siblings and I bought a tv as a Christmas gift for our elderly parents. A couple weeks afterwards my brother went to install tv and it didn't work. I called Besy Buy about returning it for another tv and they slammed me with their 14 day return policy (which I...
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Anonymous
Anonymous

I suppose you would expect a police officer to forgive your going 60mph in a 30mph zone because you weren't aware the speed limit was 30mph. A good consumer would have checked...

Anonymous
Anonymous

I’m going to assume the return policy is clearly stated on your receipt. Take responsibility.

1.0
Product
#1170546
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Ordered a stove on 12/24, and the next available delivery was not until 1/14. We arranged our schedules to ensure our availability. Received confirmation emails of the delivery time and day via email, with the last one on 1/11. On 1/12, I received a message saying that...
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#1170013
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AFTER THREE DAYS. I CARRIED IT BACK TO BEST BUY FOR THEM TO TELL ME THEY HAD NOTHING TO DO WITH IT AN ANY REFUND HAS TO COME FROM MANUFACTOR. I WAS TOLD BY LG TO GET RID OF IT,SO I DID. IT HAS BEEN A NIGHT MARE. I AM 68 YEARS OLD AND THIS STRESS IS GOING TO KILL ME. I...
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1.2
I didn't like
  • Terrrrrrrrible office in phillipines cant communicate
#1168728
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I am writing this letter first of all, and most importantly because of the terrible service I have received from your Gresham store on 11/14 I believe his name was Morgan. I am so upset I would like to stand out front of your store and tell customers how terrible the...
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Anonymous
Anonymous

As you obviously don't understand computers or are able to understand return policies on electronic items you would be much better off buying gift cards and letting your grand...

joesat49
joesat49

i feel the same way what a rip off and i am a senior on top of it, social sercurity

I didn't like
  • Employees
#1167917
Reply to reviews
This is terrible. I never Know that Best Buy is able to do something like this. I am still waiting for my granddaughter Mario Kar and if worse come to worse, they erase the order that I have in my computer for 380 dollar for a Nintendo Switch and Mario Kar, The only...
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Anonymous
Anonymous

What is a Mario Kar?

1.0
I didn't like
  • Get managers with better education to know how to treat a lady
#1166678
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