Best Buy Reviews and Complaints
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16
Issues
resolved
2,945
Total
reviews
$1.5M
Claimed
losses
$1.3K
Avg
loss
250K
Page
views
What was your experience with Best Buy?
Customers don't like
- Poor customer service
- Terrible delivery
- Bait-and-switch tactics
Customers like
- Convenient location
- Wide variety of products
- Price
I was in the Best Buy at Bell Creek Rd in Mechanicsville, Va on 6/21/18 and needed assistance in finding a USB cable and flash drive. The salesperson answered my questions about the cable. Then I made a request about the flash drive and he pointed the location to me. I...
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I came into your store in Irving Tx Airport Fwy. I was looking at 65inch Tvs.A sales lady told me this is a great tv.She showed we everything about it.I looked at other tvs I decided to take it.I said for this price on the TV I want the best warranty you have and she...
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Because I made the decision to go after a degree, I purchased a laptop computer. I work full time so all of my classes are online. I drove to Best Buy which is fifty plus miles (one way) from my house and purchased a computer. Bought the extended warranty - the whole...
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I purchased a laptop less than one year ago. The purpose of my purchase was I work full time and planned to start taking classes on-line so that I might get my degree. Today marks the second time I have had to take the computer to the Geek Squad (50 miles one way)....
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i purchased 3 large alarm systems and cameras from best buy and also paid for their installation, they stay at my home until midnight just working on the first installation and could not get the system to work, so we cancelled everything and removal and they didnt even...
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I purchased a 15,000 BTU Frigidaire Air conditioner for the amount of $435.49 on 5/26/18. I received the air conditioner damaged. I called to report the damaged air conditioner, Best buy pickup the damaged air conditioner and was replaced with a new one on 6/7/18 . The...
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My Tv that I purchased with extended warranty from Best Buy at the time of purchase ended with a bad mother board, my initial call was 5/30/18 at which time Best Buy came out with no problem within a couple days to no availability they cldnt fix the problem so the part...
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I PURCHASED A $1200.00 COMPLETE COMPUTER ASSEMBLY WITH A GEEK SQUAD PROTECTION GUARANTEE. I HAD THE COMPUTER FOR 1 MONTH BEFORE IT HAD TO BE RETURNED FOR CORRECTIVE ACTION. in A 6 MONTH PERIOD THE COMPUTER HAD TO BE RETURNED 6 TIMES FOR THE SAME PROBLEM, (WOULDNT...
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We purchased ,LG refrigerator, washer, dryer, dishwasher, range hood, Samsung range and microwave. Just under $6000. We paid fro delivery and install on all items from Geek Squad. Some men with a truck came and dropped off the items and left them in the middle of the...
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I didn't like
- Geek squad never came to install
- Unwilling to repair or replace defective product
Similar to Best Buy
We purchased ,LG refrigerator, washer, dryer, dishwasher, range hood, Samsung range and microwave. Just under $6000. We paid fro delivery and install on all items from Geek Squad. Some men with a truck came and dropped off the items and left them in the middle of the...
Read more
I didn't like
- Failure to deliver order
- Geeks service
Why would the Geek Squad install home appliances? That does not make any sense, Years ago in college I worked for the Geek Squad and at no point did we ever have anything to d...