Best Buy Reviews and Complaints
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Customers don't like
- Poor customer service
- Terrible delivery
- Bait-and-switch tactics
Customers like
- Convenient location
- Wide variety of products
- Price
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Best Buy - Rip you off by telling you lies
I'm visiting from Australia, told the service guy the we are from Australia and that all our phone networks are GSM. The stupid Muppets advices us to get Total Wireless as a pre-paid service so we can use our phones. Well TW only use CDMA, this is incompatible with our iphones. If I was still there at Simi Valley it would punch those jerks in the face, I spend $110 on a service that I can't return for a refund. The sales muppet know I would be leaving the next day so he knew I was unable to return to the shop.
Company wrote 0 private or public responses to the review from 14 hours ago.
Best Buy - Don’t buy extended warranty on laptops
A “selling point” made when buying extended warranties on THREE new laptops was that Best Buy would replace the batteries -in store - when close to end of the 3 year contract. Geek Squad does NOT honor that commitment. First I had to leave laptop for 24 hrs for “diagnostics”. Then, if they agreed with decreased battery results, they would send laptop to Tennessee for “2 to 4 weeks” to have battery replaced. I will take my business somewhere else.
Company wrote 0 private or public responses to the review from 22 hours ago.
I didn't like
- Worse than bait and switch is bait and deny service
- Poor customer service
Will never go to Best Buy again. Do not purchase appliances from them. I purchased washer and dryer in October. December 15 and dryer still not connected. First dryer did not fit, was told in the store it would. Delivery team told me to order a different dryer and also...
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Company wrote 0 public responses to the review from 1 day ago.
Product
Never Buy Anything Again From Best Buy
Bought a stove at full price. was told to call night before delivery as my delivery time frame was 6 hours long. Called the night before as instructed. Was on hold for 45 minutes. Then I heard something and the mysic stopped. Whoever picked up my call never responded. hung up eventually. I will never buy at Best Buy again.
Company wrote 0 public responses to the review from 2 days ago.
Best Buy - Employee
this emplyee came up to me.did not identify himself at. grab the cellphone out of my hand.yes my y cell phone.want to look at this.i like this cell phone.we went outside was rude to me dont come back at this store at all.what did i do wrong.i don't know what i did wrong at all.starts fooling around with my phone what for.
Company wrote 0 public responses to the review from Dec 13.
Product
I was coming into the best buy store on 12/11/2018 around 8-10:am and I was looking at some phones, and trying to get some help, I was kinda of amazed of how much the whole place had change. There was a couple in front of me waiting as well, When the woman had stated...
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Company wrote 0 private or public responses to the review from Dec 13.
I liked
- Very upset
- That someone did come to my ad and help name nakia
Best Buy - Customer service
I call and call the store and it takes several attempts and then when I do get them on the line they are extremely rude and geek squad is the same. I have had to take back a pc several times and I have only had for 3 mos. Its frustrating to keep packing it up and lugging in store. I have never had such rude people on the phone.
Company wrote 0 private or public responses to the review from Dec 11.
Product
I liked
- Exchange policy
I didn't like
- Customer service and damaged product
- Were nice at first than they turned nasty and condasending
- Lost of time and money and rude customer service
Best Buy - Treated like dirt
Bought a/c at Best Buy and they had to ship it to me . UPS lost it and they treat me as if was my issue. Treated me like dirt on the phone and the manager would not give me his name . Last time customer
Company wrote 0 private or public responses to the review from Dec 10.
my husband and I brought 2 tv’s and 2 sound bars back in March we paid cash and was told we could reschedule delivery dates as needed(building a new house) everything was going great until this last time they went ahead and supposedly delivered them, but they told us...
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Company wrote 0 private or public responses to the review from Dec 09.
Similar to Best Buy
ON SATURDAY 11/25/2018 LOOKING THROUGHT YOUR ON LINE ADVERTISING I FOUND A BACKUP CAMERA AND KENTWOOD DNK575S IN-DASH RADIO I HAD TROUBLE WITH YOUR WEB SITE SO THE FOLLOWING DAY I WENT TO YOUR STORE AND ORDERED THE SYSTEM I ASK THE GUY COULD I GET THE SAME DEAL HE SAID...
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Company wrote 0 private or public responses to the review from Dec 08.
Product
I liked
- Price but it was a black friday
I didn't like
- Being lied too
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Why would anyone ship merchandise to an incomplete, vacant house ? I don't get it.