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Best Buy - 12 damaged appliances...TWELVE!
Best Buy - 12 damaged appliances...TWELVE!
Best Buy - 12 damaged appliances...TWELVE!
Best Buy - 12 damaged appliances...TWELVE!
Best Buy - 12 damaged appliances...TWELVE!
Best Buy - 12 damaged appliances...TWELVE!
I am beyond words at this point. Two months after my original purchase, of four appliances, the sixth delivery of a Samsung refrigerator and sixth delivery of a Samsung microwave arrived at my home damaged. The bottom frame of the fridge was bent, the bottom of the...
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6 comments
#1708347

By the end if this we had 7 refrigerators and 8 microwaves delivered, before we got undamaged appliances...took 4 months. Six months in I had to have my icemaker replaced.

Then again six months later. That’s twice in a year. My dishwasher broke 6 months in and had to have it repaired 3 times, then eventually replaced. My oven temperature doesn’t stay regular and I’ve calibrated it twice.

I had to have the oven lock fixed it broke in 18 months. Samsung appliances, from Best Buy are GARBAGE!

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ID
#1151626 Review #1151626 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Return, Exchange or Cancellation Policy
I don't have enough living days to record all of the total incompetent screw-ups in terms of delivery...waiting for the third scheduled delivery...past time and so not happening. You even said you couldn't do the oick up and delivery on the same day. ??? So...ok. then...
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ID
#2505497 Review #2505497 is a subjective opinion of poster.
Location
Mesa, Arizona
Pros
  • Decent brand selection
  • Didnt double charge for installation
  • History of good service
Cons
  • Headquarters have poor policy for pickup of merchandise
  • Horrible delivery process
  • Poor customer service
Preferred solution
Price reduction

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Verified Reviewer

-- failed delivery, no help from ups or best buy

-- ordered from Best Buy, they were to deliver via ups. UPS claims delivery attempts have been made-no one available, which is false &;;;;;;;;;;;;;; by attempting to give another delivery address, the UPS instructions do not work after repeated attempts. Best Buy is no help, their auto-robotic system of Q/A will not fit an inquiry & the big spin starts & nothing takes place to resolve.
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ID
#2503985 Review #2503985 is a subjective opinion of poster.
Location
Visalia, California
Pros
  • Updates on delivery dates
  • Updates on shipments
Cons
  • Forward inaccurate info from ups
  • Best buy only forwards ups info which is not correct
Preferred solution
Deliver product or service ordered

Repair computer

Cannot contact actual store .full automated phone system cant speak to a human !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!nnnnnnnnn!?!?!!?!!!!!555666****6666****

User's recommendation: Avoid at all costs.

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ID
#2501849 Review #2501849 is a subjective opinion of poster.
Location
Oneida, New York

*** poor service

Was sent to store for estimate by corporate geek squad agent. When I got to my appointment I was told they don't do estimates so why the *** send me there. pissed is nice word I will never shop at Best Buy again.

User's recommendation: stay away from geek squad they know nothing.

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ID
#2500913 Review #2500913 is a subjective opinion of poster.
Location
Griffith, Indiana

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Verified Reviewer
I was in The Krazy Coupoun Lady website and up popped a notification for a insignia air fryer oven for 49.99 and no shipping. I cannot go to the store as there is not one over an hour and i am on oxygen 24/7. So i thought it was my credit and debit cards that were over...
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ID
#2500524 Review #2500524 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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Verified Reviewer

Billing issues

He was very good and helpful thank you . I told him the problem and he worked to resolve it for me. I forgot to get his name but I thanked him for helping me

User's recommendation: Be careful of what you get.

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ID
#2498973 Review #2498973 is a subjective opinion of poster.
Location
Lufkin, Texas

HORRIBLE CUSTOMER SERVICE

A manager at the Houston, Richmond Ave store is not only rude but also condescending, nasty and inconsiderate

User's recommendation: The manager Paul V should be enrolled in a customer service refreshing class due to his nasty and rude attitude.

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ID
#2497860 Review #2497860 is a subjective opinion of poster.
Location
Houston, Texas
Preferred solution
Let the company propose a solution

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Verified Reviewer

Complaint

I tried to contact with Geek Squad three times tonight and they either dropped my chat or told me to go to the store to get my scanner working. I can not take the time to go to the store or be without my laptop, plus they would not have access to my printer/scanner.

User's recommendation: Do not buy there Tech Service Plan.

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ID
#2496805 Review #2496805 is a subjective opinion of poster.
Location
Orlando, Florida
Preferred solution
Let the company propose a solution

I gave the manager of the store, in front of the geek squad tech, an ultimatum .

I told him that when I get the computer back, the problem better be fixed. Prior to my bringing in my computer, it never ran slow. Now it takes about five minutes to load, and when I click on a program, it takes many seconds for a reaction. When I called Geek Squad national, the tech there did a system restore, defrag, and cookie clean. And all the while kept trying to sell me additional ram. Told me fifteen times to get more ram speed. N

User's recommendation: Never buy another Best Buy product.

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ID
#2496107 Review #2496107 is a subjective opinion of poster.
Loss
$200
Preferred solution
Full refund

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Verified Reviewer
Original review updated by user Apr 09, 2021
I went to our local Best Buy (Lake Jackson, Texas) yesterday to purchase a Sony stereo receiver and speakers and only went to the store to ask a question regarding hooking audio from my TV through receiver BEFORE I purchased. I was told by the "doorkeeper" that she...
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ID
#2495847 Review #2495847 is a subjective opinion of poster.
Pros
  • Location
Cons
  • Poor customer service and delivery
Loss
$175
Preferred solution
Deliver product or service ordered

I need to return a digital software that I did not need or use purchased 3/19/2021

I ordered a notebook that came preloaded with software so I wanted to be refunded for the software I purchased. Its as if Best Buy just took $127 from me. Very disappointing

User's recommendation: Tell customer if software is not returnable, no one has money to give Best Buy for nothing in return. I’ve spent a lot of money with Best But over many years, this is my deal breaker.

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ID
#2494818 Review #2494818 is a subjective opinion of poster.

THE WORST CUSTOMER SERVICE

The worst customer service I have ever encountered! Agents are rude half of dont know what they are doing keep transferring, hanging up, hanging up after after keeping you on hold for forever. They need to have better training ASAP!

User's recommendation: I WOULD GIVE IT HALF STAR IF THAT WAS AN OPTION THEN AGAIN DOESNT EVEN DESERVE A HALF, DON’T EVER WASTE YOUR MONEY ON THIS SERVICE.

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ID
#2494793 Review #2494793 is a subjective opinion of poster.
Preferred solution
Full refund

Bad service

My computer stopped working after a tune up. I logged in to chat the NUT told me to just leave it running it would power up but it may take several hours. The next was a call she says bring it to the store or take an appointment. I took it to the store when I had a chance. The first statement was we are not taking walk in.

User's recommendation: Not worth the money.

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ID
#2491983 Review #2491983 is a subjective opinion of poster.
Location
Atlanta, Georgia

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Verified Reviewer
Original review updated by user Apr 06, 2021
I placed my order for a Sony Vizio soundbar with a 4-year geek squad plan on March 14th 2021. I received notice that I would receive my order by March 17th via UPS. On March 17th I received another notice stating that my item was being sent back due to shipper's...
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ID
#2491392 Review #2491392 is a subjective opinion of poster.
Product
Vizio Sound Bar
Pros
  • I didnt i dont
Cons
  • Never received my sound bar
Loss
$108
Preferred solution
Full refund
Update by user Apr 06, 2021

Does anyone know who does TV Calibrations in Birmingham Alabama on a new Sony 65” OLED TV. A Best Buy Corporate Manager in Illinois told me to Google it, wow what customer service) If so who and how much. I need to get it done before I file suit to add to the damages....

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ID
#2491120 Review #2491120 is a subjective opinion of poster.
Location
Trussville, Alabama

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