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1.0
Details
12 damaged appliances...TWELVE! - Best Buy review
12 damaged appliances...TWELVE! - Best Buy review
12 damaged appliances...TWELVE! - Best Buy review
12 damaged appliances...TWELVE! - Best Buy review
12 damaged appliances...TWELVE! - Best Buy review
12 damaged appliances...TWELVE! - Best Buy review
12 damaged appliances...TWELVE! - Best Buy review
12 damaged appliances...TWELVE! - Best Buy review
12 damaged appliances...TWELVE! - Best Buy review
12 damaged appliances...TWELVE! - Best Buy review
I am beyond words at this point. Two months after my original purchase, of four appliances, the sixth delivery of a Samsung refrigerator and sixth delivery of a Samsung microwave arrived at my home damaged. The bottom frame of the fridge was bent, the bottom of the...
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5 comments
Anonymous
#1708347

By the end if this we had 7 refrigerators and 8 microwaves delivered, before we got undamaged appliances...took 4 months. Six months in I had to have my icemaker replaced.

Then again six months later. That’s twice in a year. My dishwasher broke 6 months in and had to have it repaired 3 times, then eventually replaced. My oven temperature doesn’t stay regular and I’ve calibrated it twice.

I had to have the oven lock fixed it broke in 18 months. Samsung appliances, from Best Buy are GARBAGE!

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Review
#1151626 Review #1151626 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Return, Exchange or Cancellation Policy

Terrible customer service | Best Buy review from Battlefield, Virginia

1.0
Details

Update by user Jan 13

Manager Jeremy was a smart *** And I feel Best Buy should consider putting adults in management rolls and not arrogant children.

Original review posted by user Jan 13

The tv I purchased stopped work less than a month after purchase. I went to exchange it an decided to upgrade to a more reliable brand costing more. The tv I returned was missing a leg that wasnt in the box in the first place I didnt need it because I hung it up. They wanted to charge me forty dollars for the missing leg. So I told them they could keep the tv. So they lost a $280 sell over $40. Its know wonder that Best Buys are going out of business.
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1 comment
Anonymous
#1808775

Your review looks like it was written by a kid in crayon so its ironic to call them children. You also have amazing entitlement bringing in a tv missing critical parts so it can be harder to resell. Grow up

Review
#1760571 Review #1760571 is a subjective opinion of poster.
Pros
  • Selection
Cons
  • Costumer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$40
Preferred solution
Let the company propose a solution
Tags
  • Costumer Service Issues

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
We ordered a washer , dryer , refrigerator ,range ,dishwasher ,microwave ,range hood vent plus all the add on items they charge you for . That was Nov 10th . delivery Nov 20th oh no we have to change that to Dec 5th from 7am to 12p that day . That was then changed to...
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Review
#1760312 Review #1760312 is a subjective opinion of poster.
Cons
  • Can not reach any live person
Reason of review
Poor customer service
Loss
$3900
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

1.0
Details
But a customer service and no Falls advertisement - Best Buy review
But a customer service and no Falls advertisement - Best Buy review
But a customer service and no Falls advertisement - Best Buy review
But a customer service and no Falls advertisement - Best Buy review

Update by user Jan 12

False advertising

Update by user Jan 12

I went to a Best Buy store at the Northtown mall on 12-31-2019 to purchase a dishwasher model number DW80k7050US they told me that they had one item in another store and I drove two hours to pick it up at that stores mankato Minnesota when I got there...

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Review
#1759422 Review #1759422 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Purchase but no product
  • Management refusal to take call
  • Phone disconnects
Reason of review
Order processing issue
Loss
$100
Preferred solution
Deliver product or service ordered
Tags
  • Corporate Negligence

Lowes sell a product but don’t standby the customer | Best Buy review from Montgomery, Alabama

1.7
Details
SadBRAND-NEW RIDING MOWER IN FEBRUARY 2019 WITH AN EXTENDED WARRANTY. CALLED LOWES CUSTOMER SERVICE MONTGOMERY, ALABAMA. HAS BEEN GIVEN THE RUN AROUND ON A NEW MOWER WITH A DEFEAT. THE ISSUES STILL-UNRESOLVED TO THIS DAY JANUARY 12,2020
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Review
#1759363 Review #1759363 is a subjective opinion of poster.
Service
Best Buy Deal
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

Computer fried under warranty and can't be replaced? | Best Buy review from Morehead, North Carolina

5.0
Details
Took my fried laptop I bought back in October the charger fried it. The man working at geek squad said he would honestly throw it away or put it in sand. Now they have to send it off for 2 weeks, thats my livelihood, Im bout to loose my job now. Then we would have to buy a new computer? Can they not loan me one so I dont loose my job? I dont have the money to buy a whole new computer. Why cant yall loan me one until mine comes back? Were paying extra for the warranty or insurance or what ever its supposed to be. Can yall help me? The people working were great they go by what yall tell them to say.
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1 comment
Anonymous
#1806127

They should lose their jobs-not qualified-not reliable. Go to Office Max/Depot-they will get it done.

I don't think anyone with Geek Squad or Best Buy can tie their own shoes. They should fill the unemployment line asap.

They probably wouldn't know how to do that either. Stupid is as stupid does.

Review
#1757776 Review #1757776 is a subjective opinion of poster.
Pros
  • People are nice
Cons
  • Process
Reason of review
Warranty issue
Loss
$350
Preferred solution
Trade in for a new computer.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Do not expect to get your money back if you cancel your protection plan. | Best Buy review

1.0
Details
Best Buy never gave me back my money after canceling four protection plans. They said they prorate the plans amd give me back my money. They said they did. It I never received my money. When I called them back several times they simply said theres nothing they can do about it that it was paid to my old bank account which I told them had been closed for almost a year now. I called the corporate office and was told theyd look into it and get back to me but they never did. I will never trust Best Buy again. Buyers beware!
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Review
#1755357 Review #1755357 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$285
Preferred solution
Full refund
1.0
Details
To whom it may concern, I write to you while sitting here infuriated with my most recent purchase experience with Best Buy. This has all transpired within the last 12 hours. My wife and I purchased an inexpensive large television, 58" Westinghouse, for our spare guest...
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Review
#1754605 Review #1754605 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Damaged or defective
Loss
$300
Preferred solution
I wanted an exchange for an undamaged television
Tags
  • Lost A Customer
1.0
Details
I had a nightmare experience with their customer service. I went into a store in Natick MA to purchase a Garmin for my son-in-law. After waiting over 20 minutes to find someone to unlock the case, they realized that they didn't have the model in stock. They ordered it...
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Review
#1753247 Review #1753247 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Customer service is horrible
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Unhappy With Best Buy
2.3
Details

Update by user Jan 01

Lost time disappointed Christmas gift for my wife

Original review posted by user Jan 01

I purchased a remote start from the Waldorf Md. store. I was told that it was no problem to set up a install date. What I wasnt told was that install date may be in another state. And I would need to wait 2 to 3 weeks. I...
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1 comment
Anonymous
#1798042

Why didn't you make the appointment when you purchased the remote start? What makes you think any install bay would have next day availability for you?

Especially right in the middle of the season and in the very area where everybody gets this done alot. Also it's extremely ignorant to compare an install bay in Florida to a place in the north Atlantic states in the middle of winter.

Guess whitch ones will be doing more remote starts... You should get a chance star for failing to think ahead.

Review
#1748585 Review #1748585 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Pros
  • Store
Reason of review
Poor customer service
Preferred solution
Full refund

Contact Best Buy Customer Service

Website:
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
Do not shop - Best Buy review
I recently bought a washer and dryer from Best Buy-Parma. The horror. The first wash revealed that the hose to from the washer to the stationary tub was not tied down and the whole utility room was soaked. When the second set of installers came out to repair this...
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2 comments
Anonymous
#1798307

Maybe you could try doing like the homeless do and simply never wash your clothes. That way, you would be given a wide berth whenever you went out in public.

You could just let your clothes get washed at the same time that you took your shower, whenever it happened to be raining just go out and let it all pour down on you. You would be happy and carefree just like the unwashed masses.

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#1746335 Review #1746335 is a subjective opinion of poster.