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1.0
Details
Best Buy review - 12 damaged appliances...TWELVE!
Best Buy review - 12 damaged appliances...TWELVE!
Best Buy review - 12 damaged appliances...TWELVE!
Best Buy review - 12 damaged appliances...TWELVE!
Best Buy review - 12 damaged appliances...TWELVE!
Best Buy review - 12 damaged appliances...TWELVE!
Best Buy review - 12 damaged appliances...TWELVE!
Best Buy review - 12 damaged appliances...TWELVE!
Best Buy review - 12 damaged appliances...TWELVE!
Best Buy review - 12 damaged appliances...TWELVE!
I am beyond words at this point. Two months after my original purchase, of four appliances, the sixth delivery of a Samsung refrigerator and sixth delivery of a Samsung microwave arrived at my home damaged. The bottom frame of the fridge was bent, the bottom of the...
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5 comments
Anonymous
#1708347

By the end if this we had 7 refrigerators and 8 microwaves delivered, before we got undamaged appliances...took 4 months. Six months in I had to have my icemaker replaced.

Then again six months later. That’s twice in a year. My dishwasher broke 6 months in and had to have it repaired 3 times, then eventually replaced. My oven temperature doesn’t stay regular and I’ve calibrated it twice.

I had to have the oven lock fixed it broke in 18 months. Samsung appliances, from Best Buy are GARBAGE!

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Most Helpful
Review
#1151626 Review #1151626 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Return, Exchange or Cancellation Policy

Best Buy review: Very disappointed with shipment of my purchase online

1.0
Details
Ordered online on Black Friday, still havent received my package. On trac keeps extending shipment date. I wont ever purchase products from Best Buy online again. You advertise next day shipping, you should cancel your shipping contact with Ontrac!
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Review
#1726499 Review #1726499 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Best Buy review: AVOID!!!

1.8
Details
Best Buy. Late delivery of purchase after assuring me my order would be delivered early! HORRIBLE customer service. IF you can find a contact number on their lousy website (more later), 90-min wait. Online chat? MUCH better - only a 50-minute wait. Typical big business effort to cut every conrer possible to make a dime. Links to tracking information sent to me when I purchased my items (two orders) went straight to the Best Buy website where, not only was there no tracking information but there was NO information at all regarding my orders. No purchase history, item info - NOTHING! Best Buy has always been a poor place to shop. They only got marginally better because of Amazon competition. Avoid this Big Box DUMP!
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Review
#1725455 Review #1725455 is a subjective opinion of poster.
Cons
  • Poor customer service and useless website
Reason of review
Poor customer service
Preferred solution
Price reduction
Tags
  • Customer Serice

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Do NOT USE Best Buy ONLINE

1.0
Details
Very poor communication and shipping information. I ordered an iPad on Black Friday to be delivered on Friday 12/6/19. They sent email saying it was shipped via UPS. Today UPS show they are waiting for the shipment to be delivered to them. Today is Friday the 6 and the iPad still has not been delivered to UPS. UPS just left here and delivered everything I ordered from Amazon and NOTHING from Best Buy. They already charged my credit card! What recourse do I have? I am 60 miles from the closest store and can not get any person to speak to me on the phone. Their Chat says they are too busy and to try again later. Very frustrated...
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Review
#1724797 Review #1724797 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Web access
Cons
  • Very poor communication and customer service
Reason of review
Order processing issue
Loss
$350
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
I purchase an Samsung 70" TV on 11/28/2019. I was standing 4 hours in Cold outside Best Buy Bloomington IL store to grab this Samsung 70" TV. When we installed the TV at home, we found that screen has Black, Blue, Purple lines. There is no external damage to TV or Box....
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1 comment
Machele
#1786238

I hope you paid with a credit card. If so, dispute the charge.

If you paid with a debit card or with check or cash, you have to deal with Samsung and it's warranty on it.

That's why products come with a manufacturer's warranty. And, of course strike BB off your list of places to shop.

Review
#1724677 Review #1724677 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$600
Preferred solution
Full refund

Update by user 2 days ago

I demanded to speak with some one else. this other person not a manager, took 5 minutes to go in the back and pick up my computer.

this only happened because of the YELLING that had occurred because of this stupid comment.. this should not have happened at all.....

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1 comment
Anonymous
#1786173

Why are you more important than the other customers?

Review
#1724613 Review #1724613 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Bad Management

Best Buy review: Entered the wrong email on my order and can’t recieve tracking info

Can’t redeem my information because of wrong entered email
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Review
#1724162 Review #1724162 is a subjective opinion of poster.
Pros
  • Pricing
Reason of review
Order processing issue
Preferred solution
Need email fixed

Best Buy review: Shop somewhere else - never provides a tracking number

1.0
Details
Bought something online. A week later, no tracking number. Customer service can't be bothered to respond. I'll stick to Amazon from now on. If they go under, they'll totally deserve it.
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Review
#1723825 Review #1723825 is a subjective opinion of poster.
Cons
  • No tracking number
  • Customers service
Reason of review
Poor customer service
Loss
$125
Preferred solution
Deliver product or service ordered
Tags
  • No Tracking Information
  • Lack Of Problem Resolution
  • Bad Customer Complaint Policy

Best Buy review in Boerne, Texas: Buy from someone else

2.3
Details
Ordered a wine refrigerator online. It was delivered damaged. Since I was installing it when I was having new cabinets built I had a deadline to get it replaced. After 2 hours on hold customer service said they would have one shipped to my local store for me to exchange. I called again the day before it arrived to verify but nobody could confirm. I went to the store on the arrival date and there was no refrigerator. I just returned it and went looking elsewhere.
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Review
#1723730 Review #1723730 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Best Buy review: Black Friday scam

1.0
Details
I purchased a 75 in TV online on Black Friday. It was suppose to be in store for pick up on 3 December. I received an email TV was delayed until 2 January 2020. Then received email ordered canceled. Your money refunded. Now where do you think I’m going to get a TV at that price. They have the worse inventory system. Selling what you don’t have should be a crime.
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1 comment
Anonymous
#1786884

False advertising is when you sell a product under the pretense of never delivering on advertised item. Poor you

Review
#1722622 Review #1722622 is a subjective opinion of poster.
Pros
  • False advertising
Cons
  • How everything has been handled
  • False advertising
Reason of review
Poor customer service
Loss
$850
Preferred solution
Let the company propose a solution

Contact Best Buy Customer Service

Website:
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2.6
Details

Update by user Dec 04

So I went into my local store and found out that they consider the entire week of Thanksgiving "Black Friday" week so any discounts throughout that week is exempt from price matching so although I don't agree with that at least it was some kind of an answer that made...

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7 comments
Anonymous
#1786888

I like the update that they took 50 bucks off but in your review there's a little hypocrisy since you were #DONEWITHBESTBUY.

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Resolved
Review
#1721754 Review #1721754 is a subjective opinion of poster.
Pros
  • Getting product same day
Cons
  • Lie about price matching
Reason of review
Poor customer service
Loss
$100
Preferred solution
Price reduction