Best Buy Reviews and Complaints
Add to comparison
17
Issues
resolved
2,980
Total
reviews
$1.5M
Claimed
losses
$1.3K
Avg
loss
260K
Page
views
What was your experience with Best Buy?
Ask a Question About Best Buy
Customers don't like
- Poor customer service
- Terrible delivery
- Bait-and-switch tactics
Customers like
- Convenient location
- Wide variety of products
- Price
I was at best buy Holyoke today Saturday 8/18 18 ans asked a sales person where the ipads were and he showed me and I asked for one and he proceeded to wait on someone much younger than me. I am 75. Another person asked me if they could help and I said no because I...
Read more
Best Buy sold me a TV in November of 2016, and in order to get the free calibration and installation by Geek Squad I had to sign up for a 5 month payment plan with Geek Squad (they are partners with Best Buy) and give them an automatic withdrawal from our account which...
Read more
Product
Ordered a dishwasher online and scheduled a delivery date (12-4 Tues). Got tons of confirming texts and emails days before and morning of delivery date (Tues). On Tuesday, I took the afternoon off and waited until 5PM but no one showed up and no text/email. Called the...
Read more
I didn't like
- Customer service horrendous
Poor customer service and organization. Product did not arrive due to Best Buy error. It was shipped back to warehouse. Best Buy "fixed" their error and arranged re-delivery but only 1/2 of order arrived. Best Buy could not resend remainder of order because they had...
Read more
I didn't like
- Customer service not willing to help
- Customer service not willing to help or follow up
This TV will not work more than 5 minutes without switching off or changing channels on its own. Samsung knows there is a problem. Had it 6 months and still not working properly. Next step ....tech said he is replacing the smart hub. We have been instructed by Samsung...
Read more
I liked
- Salesman
I didn't like
- Quality of samsung qled
I brought 2 laptops in 2 years both went bad within 1 year or less brought them back within the 14 day period for a new ones and was refused wrote to the ceo and area manager they offered to send them out ,1 was send out for repairs and went down in 6 months im the...
Read more
Had a horrible experience with Best Buy. We bought a Samsung TV on sale for $1,299 on Saturday during the MA tax free weekend. We weren’t provided the one month free sling code. Upon contacting the salesperson, we were told it would appear during set up which wasn’t...
Read more
I purchased a laptop online around Christmas of 2016 if memory serves. I received the computer and turned it on and began going through all the hoops of setting it up. During this process it “crashed” showing a specific prompt on the screen later proved to mean the...
Read more
Best Buy - Bad service, products
I purchased a new refrigerator three weeks ago. After several days and several phone calls and several promises to exchange it, they informed me they would not exchange or refund the purchase. THIS is why brick and mortar stores are suffering!
Similar to Best Buy
Tried to get a radio replaced that took a crap after 2 months. Was told that since it is over 15 DAYS old, there is nothing they would do since I didn’t purchase their warranty. I was given the number for SONY. They said it comes with a 1 YEAR warranty and they will...
Read more
MattD78
The Best Buy warranty generally lasts longer than a manufacturer warranty and also covers things the manufacturer does not. Not to mention if you buy Best Buy's warranty you c...
Let us know what the outcome is when you contact their Regional office.