Best Buy Reviews and Complaints
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16
Issues
resolved
2,920
Total
reviews
$1.5M
Claimed
losses
$1.3K
Avg
loss
250K
Page
views
What was your experience with Best Buy?
Customers don't like
- Poor customer service
- Terrible delivery
- Bait-and-switch tactics
Customers like
- Convenient location
- Wide variety of products
- Price
I ordered four appliances from Best Buy and had a delivery date set up. Because I had them delivered to a unoccupied house I asked them to call my cell phone prior to delivery. After being assured by the delivery company in reading my phone number back they could not...
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I liked
- Pricing
I didn't like
- Everything else
I was supposed to have appliances installed today between 12:00 and 4:30. I received an email earlier in the day confirming the appointment. after a no show and thirty minutes of trying to get a person on the phone ; I was told it was marked for rescheduling. they said...
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I liked
- Products
I didn't like
- Customer service
- Customer service and delivery
- Geek squad changing appointments last minute
Best Buy is the absolute, 100% worst company I have ever dealt with in my life. Inability to deliver the right appliances or measure them correctly, terrible service and refusal to contact me back about sending me the wrong kitchen appliances. I battled with numerous...
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Best Buy - Awful
Terrible. Over 3.5 hrs to buy n set up new phones. Verizon is a ripoff n best buy sevice slow kinda arrogsnt n error prone. Ridiculous experience. Never, ever coming back.
I purchased a w/d combo set in Feb 2018 off of the website in the store from a salesperson because Best Buy does not keep the brand we wanted on the floor, after 2 days I decided it was not what I wanted so I went back to the store to arrange for p/u of this set as...
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We bought a laptop and it started having problems so we took it back to Best Buy where we bought it. We had receipt and everything the laptop came with. We were astounded to find out they only have a 2 week return policy on electronics. We thought 90 days. 2 weeks...
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Bought an HP Envy x360 laptop and within a month it started having problems. Went to take back to Best Buy and found out they have a 2 week return policy on electronic items and WILL NOT budge that in any way!! We had receipt and everything the laptop came with. We...
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Feb 2 we ordered an HP Envy x360 laptop computer and received about a week later. About having 3 weeks the screen went white and made a loud screaming sound and shut down. I thought ok it's a fluke and thought I'll wait and see if it does it again. If it does I'm...
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I purchased a TV antenna on 3/27 and took it in today, 4/14, to return it. The product was okay, but I found a less expensive alternative. Come to find out that I really needed to read the receipt. Instead of 30 days to return an item, it was 14 or 15 days, depending...
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Durpa
Yes it’s underhanded to expect you to use your eyes and read. Really?? Such a basic skill. To fail to even read is totally on you. Perhaps reading would have saved you making ...
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I paid $1600 for an HP Envy laptop almost a year and a half ago. My 5th or 6th HP in 18 years. After almost 18 months, I am totally fed up. I want to dash the *** thing at the nearest wall. I HATE the flat keys and I hate the supposed mouse. The screen goes up and down...
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Marko
I don't Envy your laptop ... a new computer every 3 years or so ? --- since you had to drive 100 miles to the store did you not examine the item you purchased before settling ...
Typical you make so many assumptions it’s almost scary. You didn’t read the receipt and assumed a 90 warranty. You assumed that making a scene would get your way, it didn’t. A...
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