Best Buy

Instead of delivering my order the same day as agreed on and paid for, Best Buy delivered someone else's order to me and then expected me to return it at my own cost. When informed of this, they made no genuine efforts to make it right in any significant way, despite being 100% in the wrong from start to finish.

They expected me to wait a week to allegedly receive my actual order while prioritizing me fixing their mistake. Customer service is a nightmare to deal with, and corporate does not value customer retention or true company accountability at all. It took days of reaching out, multiple chats, and multiple emails to even get them to agree to cover the cost and arrange a pickup to return the items. You could not pay me to purchase anything from Best Buy in the future.

It is worth spending slightly more on a product elsewhere to receive good customer service when it is needed. I normally stick with purchasing electronics from Amazon or directly from the manufacturer, and I should have continued with that. I only chose Best Buy this time because they offered same-day service.

It was a mistake.

Update:

I'm currently waiting to receive notice from Fed ex about scheduling to pick up the package. So far they have not made contact with me or indicated they have come.

After waiting 25 minutes, I scheduled in person an appointment for today to install a receiver I purchased the day prior. Although the appointment window was 7a.m.-7p.m., the saleserson stated that I would receive a call in the evening or early today with a narrower time frame.Before leaving I requested what number I could call if I received no call.

She handed me her business card which had no telephone numbers on it.

Despite various attempts to reach Geek Squad/ Best Buy throughout the day, all update status was repeating the 7-7 window if I received any type of response.

There was no means to communicate to the company where it could take actionable steps to verify the appointment or notify me if an error was made. Instead, I waited all day.

No one came; no one contacted me; and no one for me to report the poor customer service that left me frustrated and susceptible to corporate malfunctioning.

Last week, I purchased an iMac from Best Buy. It arrived today.

Out of the box, it didn't work. I contacted Apple support and was advised to take the computer back to Best Buy. I dragged the huge box to the car and returned it to Best Buy. One hour later and 10 minutes to close, I contacted Best Buy to ask them to remove my dongles that I left in the iMac.

They told me that they weren't in there and I must've left them at home. I was using the iMac at home. I left from home and went straight to Best Buy. Not only did Best Buy sell me a $600 piece of *** that didn't work, but they destroyed/stole my property and gaslighted me.

I won't be shopping here again.

I'll buy directly from Apple. Now, I have to purchase a new keyboard and mouse, and still have to buy a new computer.

I purchased a $3000.00 Samsung TV and contacted Geek Squad to install it. An appointment was arranged but on the day they were to show they were a no show no call.

I had to call their 800 number in the AM (as they do other handle the tin the stores any longer) and they said it would be another 8 days before they consul come to my house. I contacted an independent TV company, (paid $180.00 for 5 hours) and they did a good job. TV worked fine for 3 weeks until one day it stopped working. Tried cable company- not the issue.

Called geek squad they told me to call Samsung.

Nothing but hours of frustration since. Samsung said they will come out in 5 days so no TV until then.

They ordered a part for my washing machine under warranty. It came.

It was the wrong part. Trying to get someone to address this and order the right part was like dealing with a Soviet bureaucracy from 1962. They claim that Geek Squad and Best Buy are separate when it suits them, at other times they claim they are the same company (news flash, they are one company). It's super weird.

This is why people pay a bit more for appliances from Costco.

The service is always good.

They never give you the runaround. I have a feeling this is going to descend into one of these back and forth things where they keep having to come and we end up not having a washer for a month.

I called Geek Squad with a fairly minor issue with Outlook a few weeks ago. (I wasn't getting copied on emails i sent out).

I ended up on the phone all day, being passed from one "tech support" to another. It seems they can only spend a certain amount of time with you, then they pass you on to someone else. In the end, i had to go - i had used almost a whole day.

They did get rid of the small issue i came in with, but left me with a host of other issues:

1. my new emails are no longer highlighted so you can see which ones are new;

2.

my folders for saving mail have been completely altered. Some folders are completely empty; others are just gone;

3. my address book was empty by the end of the day; i am gradually trying to rebuild it but it is a big job. I had hundreds of entries with addresses, phone numbers etc.

Gone.

I do not want to call them back because it took so much time last time and they only created more problems for me. Although i have paid for this "service", i will go to another vendor for help. This was a nightmare.

I will never use them again.

I really do not like that you cannot talk to the "helper" live. It is all by text and it is difficult to directly convey your issue.

Complaint Against: Best Buy

Order Number: BBY01-8070****3000

Tracking Number: [hidden]

Reference ID (Best Buy): 36278****

I purchased an Apple AirPods Max (USB-C) Midnight for $479.99 from Best Buy. The order was shipped to my Miami address.

Despite payment, I never received the product.

Best Buy shipped this high-value item without requiring a signature. The package was never delivered. I contacted Best Buy and was offered a replacement, which I accepted based on the promise it would arrive the next day. It never arrived.

I canceled the replacement and requested a refund. A Best Buy representative confirmed the refund would be processed.

Despite this, Best Buy later denied my refund. I escalated and filed a police report with the Miami Police Department (Case No. W0435**-******).

I then received a final response from Best Buy denying both refund and replacement, and was told to work with law enforcement.

This response is unacceptable. Under the Federal Trade Commissions Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435), a seller must deliver goods within the promised time or promptly provide a refund. Best Buy failed to deliver and failed to refund. Additionally, shipping an item worth nearly $500 without signature confirmation is unreasonable and negligent.

I am requesting a full refund of $479.99.

Best Buy has a legal duty to either deliver the item or return my funds.

Complainant:

[Name hidden]

[Email hidden]

[Phone hidden]

Police Report: Miami PD, Case No. W0435**-******