Best Buy Reviews and Complaints
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17
Issues
resolved
2,957
Total
reviews
$1.5M
Claimed
losses
$1.3K
Avg
loss
260K
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views
What was your experience with Best Buy?
Customers don't like
- Poor customer service
- Terrible delivery
- Bait-and-switch tactics
Customers like
- Convenient location
- Wide variety of products
- Price
I went to BestBuys to purchase a vacumn and a computer what a fiasco.The first girl had helped a customer she looked us right in the face and went to someone else and waited on them. After about 10 minutes a guy comes along and she must have said something to him...
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OUR FAMILY PURCHASES MANY PRODUCTS FROM BEST BUY AND THE SERVICE HAS ALWAYS BEEN GOOD. I HAVE NOTICED THAT SINCE EMPLOYEES DO NOT RECEIVE COMMISSION, BEEN A LONG TIME I KNOW, SOME EMPLOYEES ARE NOT VERY HELPFUL. YESTERDAY WE HAD TO RETURN A NEW FAULTY ROKU PLAYER. WE...
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I had a very, very, very, very best experiences ever with the best buy. I bought a washer and dryer a month ago. My delivery was set up for the 5th of the July. First, they had my address incorrect even though I provided the correct address to them. They rescheduled it...
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My card got declined my account got put on hold because they thought it was a fraud charge.I called customer service for support and the said they would fix it and take the hold off of my card I waited a few minutes and tried again and it still didn't work. I was very...
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Lockhart, Texas
I liked
- Electroics
- Electronics
If you buy something from them, and it breaks, just bring it back and they will replace it. Did you lose your receipt? what's your phone number? ok. Cool. We don't have the thing in stock anymore? take a similar product with a similar value. Too big to fit in your car?...
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Don't use Best Buy at all for Appliances....they delivered something that was completely dented and not acceptable. Called to reschedule and was told they wouldn't be able to help for over 24 hours because it was still on the truck, even though the delivery guy was the...
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Contacted my local Best Buy store in Gilbert, AZ (San Tan store) to ask them if they would price match a Jitterbug 5.5" smart phone that I found at Sears for a lower price but was told that the product numbers were different (Best Buy vs Sears) and therefore they could...
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I didn't like
- Did not like that best buy refused to price match sears
Best Buy - I’ll never buy anything here again
I’m disabled and recently had a bracketron phone holder break after 6 weeks and they refused to return it. I then had to buy another one for $42 so that I could go to work. I’m canceling my Best Buy credit card and will never shop ever again at this piece of crap company.
Best Buy - Tv box
Payed to have 900 dollar tv delivered and set up they left me with the empty box.Im 80 years old and disabled.I have no way of getting rid of this box.paper work states there supposed to take box away.What can i do.
Similar to Best Buy
Best Buy - They don't back their Insignia Brand!! T
I bought a 50 in Insignia 4kRoku Tv not even 2 yrs ago. They tv has black spots all in the screen. I've emailed and called, they refuse to back their brand. A tv should last longer than a 1.5yr! I will never buy that brand again!!!
If you took the time to read the Best Buy Price Match policy: Our Price Match Guarantee does not cover:The online prices of retailers not listed in the Special Considerations ...