Best Buy
- Decent brand selection
- Didnt double charge for installation
- History of good service
- Headquarters have poor policy for pickup of merchandise
- Horrible delivery process
- Poor customer service
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Verified Reviewer-- failed delivery, no help from ups or best buy
- Updates on delivery dates
- Updates on shipments
- Forward inaccurate info from ups
- Best buy only forwards ups info which is not correct
Repair computer
User's recommendation: Avoid at all costs.
*** poor service
User's recommendation: stay away from geek squad they know nothing.
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Verified ReviewerThis review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling issues
User's recommendation: Be careful of what you get.
HORRIBLE CUSTOMER SERVICE
User's recommendation: The manager Paul V should be enrolled in a customer service refreshing class due to his nasty and rude attitude.
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Verified ReviewerComplaint
User's recommendation: Do not buy there Tech Service Plan.
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I gave the manager of the store, in front of the geek squad tech, an ultimatum .
User's recommendation: Never buy another Best Buy product.
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Verified Reviewer- Location
- Poor customer service and delivery
I need to return a digital software that I did not need or use purchased 3/19/2021
User's recommendation: Tell customer if software is not returnable, no one has money to give Best Buy for nothing in return. I’ve spent a lot of money with Best But over many years, this is my deal breaker.
THE WORST CUSTOMER SERVICE
User's recommendation: I WOULD GIVE IT HALF STAR IF THAT WAS AN OPTION THEN AGAIN DOESNT EVEN DESERVE A HALF, DON’T EVER WASTE YOUR MONEY ON THIS SERVICE.
Bad service
User's recommendation: Not worth the money.
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Verified Reviewer- I didnt i dont
- Never received my sound bar
Does anyone know who does TV Calibrations in Birmingham Alabama on a new Sony 65” OLED TV. A Best Buy Corporate Manager in Illinois told me to Google it, wow what customer service) If so who and how much. I need to get it done before I file suit to add to the damages....
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By the end if this we had 7 refrigerators and 8 microwaves delivered, before we got undamaged appliances...took 4 months. Six months in I had to have my icemaker replaced.
Then again six months later. That’s twice in a year. My dishwasher broke 6 months in and had to have it repaired 3 times, then eventually replaced. My oven temperature doesn’t stay regular and I’ve calibrated it twice.
I had to have the oven lock fixed it broke in 18 months. Samsung appliances, from Best Buy are GARBAGE!