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1.0
Details
Best Buy review - 12 damaged appliances...TWELVE!
Best Buy review - 12 damaged appliances...TWELVE!
Best Buy review - 12 damaged appliances...TWELVE!
Best Buy review - 12 damaged appliances...TWELVE!
Best Buy review - 12 damaged appliances...TWELVE!
Best Buy review - 12 damaged appliances...TWELVE!
Best Buy review - 12 damaged appliances...TWELVE!
Best Buy review - 12 damaged appliances...TWELVE!
Best Buy review - 12 damaged appliances...TWELVE!
Best Buy review - 12 damaged appliances...TWELVE!
I am beyond words at this point. Two months after my original purchase, of four appliances, the sixth delivery of a Samsung refrigerator and sixth delivery of a Samsung microwave arrived at my home damaged. The bottom frame of the fridge was bent, the bottom of the...
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5 comments
Anonymous
#1708347

By the end if this we had 7 refrigerators and 8 microwaves delivered, before we got undamaged appliances...took 4 months. Six months in I had to have my icemaker replaced.

Then again six months later. That’s twice in a year. My dishwasher broke 6 months in and had to have it repaired 3 times, then eventually replaced. My oven temperature doesn’t stay regular and I’ve calibrated it twice.

I had to have the oven lock fixed it broke in 18 months. Samsung appliances, from Best Buy are GARBAGE!

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Most Helpful
Review
#1151626 Review #1151626 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Return, Exchange or Cancellation Policy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Best Buy review: Don't buy

1.9
Details
I ordered an iPad from best buy which was delivered by ups, however I have not received it. The bldg denies receiving it. Best buy does not register a claim not does ups Best buy says it's showing delivered so ups needs to raise the claim and ups says they are restricted by ups .... What a mess
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Review
#1731556 Review #1731556 is a subjective opinion of poster.
Pros
  • Selection and pricing
Cons
  • Package is missing
  • Get managers with better education to know how to treat a lady
  • Shipping to home unable to track
Reason of review
Problem with delivery
Loss
$350
Preferred solution
Full refund
Tags
  • bestbuy delivery

Best Buy review: I would like to speak to someone

I purchased a 445 dollar iPhone watch online on 12/5/19. I have not received it and I keep getting the runaround. My credit card was charged. I do not have the merchandise. I am highly upset and surprised about the unkindly customer services that I have received, poor services. I would have never expected that from BEST BUY. I am a very unsatisfactory customer.
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1 comment
Anonymous
#1789095

You'll never receive a call back. I've notified the corporate office and I received a letter back telling me to contact customer service.

I filed a complaint with the Better Business Bureau. I suggest you do the same

Review
#1729556 Review #1729556 is a subjective opinion of poster.
Pros
  • Are close to my house
Cons
  • Not willing to take responsibility
Reason of review
Poor customer service
Tags
  • Treatment Of Customer

Best Buy review in Canyon, Texas: Don't depend on getting your order when promised

1.0
Details
Still waiting on an order that was supposed to be delivered 4 days ago. No tracking information in the system. Tried online chat for over an hour and kept getting kicked off. Waited 15 minutes on hold on the phone and they don't know what happened to the item. Seriously need better options during this busy time.
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Review
#1728054 Review #1728054 is a subjective opinion of poster.
Service
Best Buy Customer Care

Best Buy review: Very disappointed with shipment of my purchase online

1.0
Details
Ordered online on Black Friday, still havent received my package. On trac keeps extending shipment date. I wont ever purchase products from Best Buy online again. You advertise next day shipping, you should cancel your shipping contact with Ontrac!
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Review
#1726499 Review #1726499 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Best Buy review: AVOID!!!

1.8
Details
Best Buy. Late delivery of purchase after assuring me my order would be delivered early! HORRIBLE customer service. IF you can find a contact number on their lousy website (more later), 90-min wait. Online chat? MUCH better - only a 50-minute wait. Typical big business effort to cut every conrer possible to make a dime. Links to tracking information sent to me when I purchased my items (two orders) went straight to the Best Buy website where, not only was there no tracking information but there was NO information at all regarding my orders. No purchase history, item info - NOTHING! Best Buy has always been a poor place to shop. They only got marginally better because of Amazon competition. Avoid this Big Box DUMP!
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Review
#1725455 Review #1725455 is a subjective opinion of poster.
Cons
  • Poor customer service and useless website
Reason of review
Poor customer service
Preferred solution
Price reduction
Tags
  • Customer Serice

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details

Update by user 1 day ago

UPDATE: I finally received the iPad on 12/10/19. They over promised and way under delivered.

It was a great price with FREE 2 day shipping. I ordered it on Black Friday in November and received it on 12/10.

Now here is the real kicker... Today my USPS carrier delivered...

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Review
#1724797 Review #1724797 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Web access
Cons
  • Very poor communication and customer service
Reason of review
Order processing issue
Loss
$350
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
I purchase an Samsung 70" TV on 11/28/2019. I was standing 4 hours in Cold outside Best Buy Bloomington IL store to grab this Samsung 70" TV. When we installed the TV at home, we found that screen has Black, Blue, Purple lines. There is no external damage to TV or Box....
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1 comment
Machele
#1786238

I hope you paid with a credit card. If so, dispute the charge.

If you paid with a debit card or with check or cash, you have to deal with Samsung and it's warranty on it.

That's why products come with a manufacturer's warranty. And, of course strike BB off your list of places to shop.

Review
#1724677 Review #1724677 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$600
Preferred solution
Full refund

Update by user Dec 06

I demanded to speak with some one else. this other person not a manager, took 5 minutes to go in the back and pick up my computer.

this only happened because of the YELLING that had occurred because of this stupid comment.. this should not have happened at all.....

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1 comment
Anonymous
#1786173

Why are you more important than the other customers?

Review
#1724613 Review #1724613 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Bad Management

Best Buy review: Entered the wrong email on my order and can’t recieve tracking info

Can’t redeem my information because of wrong entered email
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Review
#1724162 Review #1724162 is a subjective opinion of poster.
Pros
  • Pricing
Reason of review
Order processing issue
Preferred solution
Need email fixed

Contact Best Buy Customer Service

Website:
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Best Buy review: Shop somewhere else - never provides a tracking number

1.0
Details
Bought something online. A week later, no tracking number. Customer service can't be bothered to respond. I'll stick to Amazon from now on. If they go under, they'll totally deserve it.
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Review
#1723825 Review #1723825 is a subjective opinion of poster.
Cons
  • No tracking number
  • Customers service
Reason of review
Poor customer service
Loss
$125
Preferred solution
Deliver product or service ordered
Tags
  • No Tracking Information
  • Lack Of Problem Resolution
  • Bad Customer Complaint Policy