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Complaint

1.6
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I bought a car alarm at Best Buy on 4/2/21 and scheduled installation on 4/24/21. On 4/22/21, I received a call from Scott, who said that I had been sold the wrong alarm for my car. He said I need to pay an extra $100 for a transponder. I drove to Best buy to purchase the transponder, but was told that if I wanted installation without leaving my car for a whole day, I would have to wait until May 26. This is unacceptable, as I had made the initial purchase on April 2 and had to wait almost 8 weeks for installation. I returned the alarm and am reluctant to shop at Best Buy again due to salesperson selling me wrong merchandise, waiting 20 days to be informed and charging another $100, then having to wait an additional month for installation.

User's recommendation: Sales staff may not know the right alarm for your car.

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ID
#2523929 Review #2523929 is a subjective opinion of poster.
Pros
  • Selection
  • There is no way i would ever do business with best buy again
Preferred solution
Apology
Most helpful review
New Reviewer

1.0
Best Buy - 12 damaged appliances...TWELVE!
Best Buy - 12 damaged appliances...TWELVE!
Best Buy - 12 damaged appliances...TWELVE!
Best Buy - 12 damaged appliances...TWELVE!
Best Buy - 12 damaged appliances...TWELVE!
Best Buy - 12 damaged appliances...TWELVE!
I am beyond words at this point. Two months after my original purchase, of four appliances, the sixth delivery of a Samsung refrigerator and sixth delivery of a Samsung microwave arrived at my home damaged. The bottom frame of the fridge was bent, the bottom of the...
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8 comments
#2021606

Purchased a new tv, got it home and no hardware to connect the stand to it. The guy at the store told me to bring it back. After a bit of back and forth they finally agreed to mail it to me.

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#1151626 Review #1151626 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Return, Exchange or Cancellation Policy

Return policy

1.7
I bought an HP ink cartridge that proved defective when I tried to install it. I got a reinsert cartridge error message 6 times. Went through the diagnostic process completely to no avail. I reinserted the old cartridge - no problem but no ink. Took the cartridge back to Best Buy and was told they don't accept returns on consumables once they are opened. Since I didn't know it was defective until I opened it, I was out of luck and $21. Office Max will accept a return. Best Buy just lost a long time customer.

User's recommendation: Go to Office Max.

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ID
#3133554 Review #3133554 is a subjective opinion of poster.
Location
Asheville, North Carolina

2.5
Dont I purchased the iPhone 13 pro and paid the one time payment of $999.99 with my credit care. The very next day Best Buy had their Apple event and had the same phone that I had purchased on sale for $950.00. I called to see if I could get credited back that extra...
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ID
#3130795 Review #3130795 is a subjective opinion of poster.
Location
Muncie, Indiana
Pros
  • Good quality products
Cons
  • Customer service unwilling to resolve issues
  • Incompetent customer service representatives
Loss
$50
Preferred solution
Price reduction

NO One got back to me

1.0
Best Buy locked me out from ordering, and doing business because of my UPS driver damaging my deliveries.
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ID
#3130726 Review #3130726 is a subjective opinion of poster.

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None Deliver @ Installation of Order Number: 112132****175

1.0
In-home delivery & installation of a LG Dishwasher was scheduled for today between 7 a.m & 1 p.m. It is now 2:03 p.m. and still no phone call from whomever is suppose to be delivering and installing the Dishwasher. Where is the Dishwasher I purchased? Who is suppose to be delivering the Dishwasher? Who is suppose to be installing the Dishwasher? Why hasnt Whomever is suppose to deliver the Dishwasher called? Why hasnt Whomever is suppose to install the Dishwasher called? Why doesnt the local Best Buy personnel know the answers to any of these questions? How long will it take for Best Buy to respond to this email? Who will provide information on Order Number: 112132****175??????????????????????????????????????????????? Jim Alderink 997 Brookwood Court Fairborn, Ohio 45324 Phone: (937) 879-**** Email: alderije@***.com

User's recommendation: Best Buy doesn't care about customer service. Purchase nothing from them.

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ID
#3129896 Review #3129896 is a subjective opinion of poster.
Location
Beavercreek, Ohio
Preferred solution
Deliver product or service ordered
New Reviewer

Nobody will pick up the phone

2.6
Cant reach Hialeah store. I received a text message to call regarding my computer repair and I have since spent 2 1/2 hours trying to speak to a human being that isnt in the Philippines. I even tried emailing saying that Im having difficulty reaching them. No response.

User's recommendation: Don’t expect to be able to speak to anybody at the store on the phone.

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ID
#3129655 Review #3129655 is a subjective opinion of poster.
Location
Hialeah, Florida
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

Trade In

3.0
Order # BBY01-8065****6136 I am very upset. I went to the Best Buy in Baton Rouge on Bluebonnet. I spent a 1 hours and 1/2 in your store and nobody at Customer Service could figure out to do my trade on Apple Watch. This 11/30 at 1:00-2:15pm. I went back today to be told the Baton Rouge and Lafayette by one of your Managers. Im asking for account to be credit $50 or gift card. Unfortunately the employees that is running yall Customers is not knowledgeable
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ID
#3126032 Review #3126032 is a subjective opinion of poster.
Location
Baton Rouge, Louisiana
Pros
  • Everthing online
Cons
  • Customer service
Loss
$50
Preferred solution
Let the company propose a solution
New Reviewer

Delivery issues

We postponed delivery day and time now so. How you guys are telling me that you don't know I need to know if you can make it if not cancel my order you are and have to deliver on Tuesday between 7am and 1:00pm if you can't make it cancel it ok make sure I get the money back
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ID
#3125426 Review #3125426 is a subjective opinion of poster.
Location
The Bronx, New York

Breathtakingly bad experience

1.0
I bought a printer that worked for one day. It would not connect after that. I tried the chat. several times on different days at different hours. No agent available. I scheduled an apt. with Geek Squad,( $80 minimum) but had to cancel it due to family illness . Or I tried to cancel it. I went on the website to cancel but was unable to do so. The verification email they sent never arrived - although they have my correct email. I tried several times. I saw a chat with a live agent from Geek Squad. Agent Amit introduced himself and then vanished. I waited and waited and he never came back. So I called. on hold forever, but finally got a real person to cancel the apt. What is going on with Best Buy? Lousy product and lousy service. One stop awful shopping?

User's recommendation: be careful. I took the recommendation of a Best Buy rep for the best printer for my situation. I thought he listened, but this printer is nothing approaching what we discussed.

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ID
#3124763 Review #3124763 is a subjective opinion of poster.
Location
Appleton, Wisconsin
New Reviewer

2.4
I bought a phone during black fruday deal. The phone associate was so unattentive that he even didnt try explain to me the phones detail. Just showed ke the phone and told me to choose one. No more explanation or guidance. Then I chose and he went and brought one....
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ID
#3122630 Review #3122630 is a subjective opinion of poster.
Pros
  • Face to face
Cons
  • Poorl customer service
Preferred solution
Let the company propose a solution
New Reviewer

Cancel my subscription

Im in Mexico and my calls do not go through. I received an email renewing my subscription but I want it cancelled and the cancellation confirmed
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ID
#3121755 Review #3121755 is a subjective opinion of poster.
Location
Cabo San Lucas, Baja California Sur
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Geek squad support

5.0
So I get my yearly reminder that Geek squad will renew for $199 when I have been paying $70 So why is this a $130 increase? I have been doing this for years now and I need the Geek squad. I only want it for two computers. They really help me and I only use it if absolutely necessary. I have no smart tv etc. please help me $199a year is too much

User's recommendation: Too much for only two computers.

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ID
#3121616 Review #3121616 is a subjective opinion of poster.
Location
Greenfield, Massachusetts
Preferred solution
Price reduction
New Reviewer

Look for my delivery to show up please reply

3.2
No delivery for purchase can not call anyone to help dont know wy no delivery delivery today no delivery delivery delivery thanks n

User's recommendation: Call to pay bill your pay delivery.

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ID
#3121461 Review #3121461 is a subjective opinion of poster.
Location
Valparaiso, Indiana
Preferred solution
Deliver product or service ordered
New Reviewer

No reply

On my perches to be delivered today Im calling with no answer with my delivery if it is still coming today
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ID
#3121393 Review #3121393 is a subjective opinion of poster.
Location
Valparaiso, Indiana
Pros
  • Many store location
  • Many location
Cons
  • Lack of access
  • Lack of accountability
Preferred solution
Let the company propose a solution

Fraud on my card

No help and no replies from company but to let me know you got my complaint and have I heard from you. NO, I haven't heard anything. You all have this tech crap but can't trace fraud charges especially when they buy cash cards. Cancel those numbers on the cards bought fraudulently. I know you can trace the cards bought and where and how they were purchased. If they had been bought through a legitimate purchase you could tie it back. Thanks for nothing.
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ID
#3120409 Review #3120409 is a subjective opinion of poster.
Location
Springdale, Arkansas
New Reviewer

Credit card account

1.0
Send verification by snail mail then call them back. Cannot activate card to even pay my bill. What is this

User's recommendation: Don't get it.

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ID
#3119531 Review #3119531 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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