Best Buy Reviews and Complaints
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- Poor customer service
- Terrible delivery
- Bait-and-switch tactics
- Convenient location
- Wide variety of products
- Price
By the end if this we had 7 refrigerators and 8 microwaves delivered, before we got undamaged appliances...took 4 months. Six months in I had to have my icemaker replaced.
Then again six months later. That’s twice in a year. My dishwasher broke 6 months in and had to have it repaired 3 times, then eventually replaced. My oven temperature doesn’t stay regular and I’ve calibrated it twice.
I had to have the oven lock fixed it broke in 18 months. Samsung appliances, from Best Buy are GARBAGE!
Terrible customer service | Best Buy review from Battlefield, Virginia
Update by user Jan 13
Manager Jeremy was a smart *** And I feel Best Buy should consider putting adults in management rolls and not arrogant children.
Original review posted by user Jan 13
The tv I purchased stopped work less than a month after purchase. I went to exchange it an decided to upgrade to a more reliable brand costing more. The tv I returned was missing a leg that wasnt in the box in the first place I didnt need it because I hung it up. They wanted to charge me forty dollars for the missing leg. So I told them they could keep the tv. So they lost a $280 sell over $40. Its know wonder that Best Buys are going out of business.- Selection
- Costumer service
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Verified Reviewer- Can not reach any live person
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Update by user Jan 12
False advertising
Update by user Jan 12
I went to a Best Buy store at the Northtown mall on 12-31-2019 to purchase a dishwasher model number DW80k7050US they told me that they had one item in another store and I drove two hours to pick it up at that stores mankato Minnesota when I got there...
- Purchase but no product
- Management refusal to take call
- Phone disconnects
Lowes sell a product but don’t standby the customer | Best Buy review from Montgomery, Alabama
BRAND-NEW RIDING MOWER IN FEBRUARY 2019 WITH AN EXTENDED WARRANTY. CALLED LOWES CUSTOMER SERVICE MONTGOMERY, ALABAMA. HAS BEEN GIVEN THE RUN AROUND ON A NEW MOWER WITH A DEFEAT. THE ISSUES STILL-UNRESOLVED TO THIS DAY JANUARY 12,2020 Computer fried under warranty and can't be replaced? | Best Buy review from Morehead, North Carolina
- People are nice
- Process
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Verified ReviewerDo not expect to get your money back if you cancel your protection plan. | Best Buy review
- Customer service is horrible
Update by user Jan 01
Lost time disappointed Christmas gift for my wife
Original review posted by user Jan 01
I purchased a remote start from the Waldorf Md. store. I was told that it was no problem to set up a install date. What I wasnt told was that install date may be in another state. And I would need to wait 2 to 3 weeks. I...Why didn't you make the appointment when you purchased the remote start? What makes you think any install bay would have next day availability for you?
Especially right in the middle of the season and in the very area where everybody gets this done alot. Also it's extremely ignorant to compare an install bay in Florida to a place in the north Atlantic states in the middle of winter.
Guess whitch ones will be doing more remote starts... You should get a chance star for failing to think ahead.
- Store
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Verified Reviewer
Maybe you could try doing like the homeless do and simply never wash your clothes. That way, you would be given a wide berth whenever you went out in public.
You could just let your clothes get washed at the same time that you took your shower, whenever it happened to be raining just go out and let it all pour down on you. You would be happy and carefree just like the unwashed masses.
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Your review looks like it was written by a kid in crayon so its ironic to call them children. You also have amazing entitlement bringing in a tv missing critical parts so it can be harder to resell. Grow up