Best Buy Reviews and Complaints
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16
Issues
resolved
2,930
Total
reviews
$1.5M
Claimed
losses
$1.3K
Avg
loss
250K
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views
What was your experience with Best Buy?
Customers don't like
- Poor customer service
- Terrible delivery
- Bait-and-switch tactics
Customers like
- Convenient location
- Wide variety of products
- Price
We purchased a new microwave online through Best Buy. The microwave arrived, packaged without any filler to prevent breakage. The microwave had glass spew inside. Plus, it was full of dirty food. What is wrong with a company that sends a product that is completely a...
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Bought an iPad for my grandson, after asking questions about the item ,and its features I purchase it. Turns out to be that I was misinformed about the product and features. Went back returned it with my purchase receipt and exchanged it for an up grade. I went again 3...
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I didn't like
- Rude customer service
- Return policy scam
- Lack of knowledge of features on electronic
Bought an iPad for my grandson, after asking questions about the item and features it I purchase it. Turns out to be that I was misinformed about the product and features. Went back returned it with my purchase receipt and exchanged it for an up grade. I went again 3...
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Best Buy - Excellent customer service
I was recently in the best buy at Alamance Crossing in Burlington NC. Julian Sims took very good care of me. He was polite, courteous, quick, and knowledgeable. 
On May 5th 2018 I purchased an appliance for delivery on May 29th due to product availability. My credit card then indicated that there was a pending charge of $470.78 from WWW.BESTBUY.COM 994. On May 11th I received notification from my bank that a recent purchase was...
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On sept 28, 2018 I finally had my Samsung washer delivered to my home. It was suppose to be delivered two other times, but it was not and I was never informed why. When I spoke to the customer service manager she was very rude and unprofessional. She promised me a...
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I liked
- Beautiful clerks and cashiers
I didn't like
- Store return policies
- Crappy customer service
- Length of time to correct their mistake
Let me preface the following issue by saying that unfortunately I had to purchase a PC at 8:45pm or I never would have went to Best Buy. I have had nothing but poor service and quit shopping there years ago.I purchased a PC from Best Buy on April 16th 2018. I plugged...
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I placed an online order with bestbuy.com. I requested instore pickup, which was confirmed. The pickup date for all three items that I ordered was 5 days later, which I assumed meant that they would be shipped to the store. Several days later, I received messages that...
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I liked
- Instore staff
I didn't like
- Lack of options re instore pickup of online orders
I placed an online order on bestbuy.com, and my request for instore pickup was confirmed. I was given a pickup date for all three items 5 days later, so I assumed that they were being shipped to the store. Several days later, I received messages that two of the items...
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I didn't like
- Unable to schedule store pickup for a later date
- Lack of options for scheduling store pickup
Similar to Best Buy
Best Buy - HORRIBLE DELIVERY SERVICE
I Ordered multiple household appliances for delivery and they never showed up and was rude when I called to see where my purchase was. STILL WAITING! HORRIBLE DELIVERY SERVICEI
Sorry their policy did account for your vacation. Rather foolish posting this.
Why is it that people like you always want a pass on return policies? You missed the window to return it and that’s it. Best Buy gave you two options they didnt have to. Take ...