We purchased a refrigerator on the Best Buy floor; we brought in our exact door measurements and a sales representative helped us find a refrigerator that wold fit thought the entry space to our kitchen. Scheduled first delivery date: Best Buy sent a large truck with...Read more
My recent experiences have been abismal with Best Buy and their staff. I had gone into the store looking to have a car alarm installed in my camper van. Without even looking at the vehicle, they said that a motion detector could not be used in that vehicle. That was my...Read more
Best Buy - Flood of emails
I said they could email me and now l get about 15 a week and can't get them to stop. I have bought most of my electronics there over the years and found out there are a lot of options available, I guess Best (?) Buy, doesn't know that. One of their service geeks lied to me repeatedly, then told a tech contrary info right in front of me.
Best Buy - Returns
After spending a bit of money over time with warranties and now they want to restrict me from returning merchandise that I was not happy with or had issues under warranties, I don't think I will be buying from Best Buy anytime soon anymore because of them saying that to me! Guess purchasing under warranty they give you a problem for returning the merchandise, will not buy there anymore!
I purchased a $400 television as a Christmas gift for my adult daughter. It completely stopped working two months later. And, unless I had purchased the $100 protection plan, there is nothing Best Buy will do. I would understand that if the television was a year old,...Read more
Bought a movie projector and a screen as an open box item they told me if I returned it would be a 15% restocking fee but not on the screen I did do a return they charge a restocking fee for both then I bought a powered subwoofer had a 15-day return policy I was there...Read more
I have tried for 2 days to contact the Geek Squad at Kennesaw, GA to no avail. I need a battery for my iphone replaces. They called to say it is in and to schedule an appointment. So, I go on line to schedule - never received an email confirmation which I needed for...Read more
On December 31, 2017, I purchased a stove. When we began to walk away because of a $250 installation kit that price immediately dropped to $70. After the stove was delivered and installed it fired up and filled our house with smoke. After calling the store we were told...Read more
I received for Christmas this year a bose system from my mom---awesome product; already have it however.. I did not have the heart to tell her and could not ask her for the receipt. I simply wanted to exchange it with for a store credit and get something when the need...Read more
I didn't like
- Customer service horrendous
I purchased a open box Galaxy book and the device was locked by the previous owner. The service department asked me the paid and they will reinstalled the system and picked it up at Feb 5. I started learning the new device, after 2 week I started to transfer files from...Read more
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