Called today 01/22/2018 to renew my geek squad protection plan spoke to a female god knows where,could not speak very good English. had to tell her my plan I D number six times. It took me 18 min. to get this done, If it where people in the UNITED STATES I think it...Read more
I tried to return some Sony wireless headphones I bought my wife for Christmas. Purchased on December 14th 2017 and tried to return them on January 18th 2018. I explained how they worked fine at first then wouldn’t hold a charge. I was skeptical about buying them but...Read more
I am still waiting for my money back returned at my card or the Mario Kart send by mail to my house the soon is possible. This store is not like used to be more than 10 years ago. They left my granddaughter without her game only for fifty nine dollars plus tax. This is...Read more
I didn't like
- I have not receive my grandaughter mario kar
Best Buy - Dead computer 17 days after purchase.
Purchased an open box computer. Day 17 of ownership, computer does not operate. Call best buy in Jacksonville where purchased. Basically told 14 day return policy. Too bad, not our problem as it is now 17 day since purchase. No wonder brick and morter stores are in trouble. No more Best Buy for me.
Best Buy - Defective products
Tried to warranty PS4 headphones but male employees more interested in female employees rather than help out. Refused to honor warranty.
Best Buy - Bad service for handcap..
I went to the store in San Juan to reture a printer the came with a problem..I ask for my handycap service for my surprice they do not have tnat service that a federal law..plus I ask 4 employing for help they ignor mi..So I got so unconforable I decide not to get another printer ,by my expierence I won'T recomment Best Buy to buy
Best Buy sucks
They hard sell you on everything and if you want a refund on items you were dumb enough to buy like me it takes 5 to 10 business days to get your money back I will never shop there again
On December 21, 2017, I ordered Compustar - CS4202-S-KIT 2-Way Remote Start System with Tilt Switch and Geek Squad® Installation from an online email I received from Best Buy Deal of the Day. The following week I received an email that part of my order had been...Read more
I didn't like
- Entire experience
I ordered a Black Friday sale laptop at noon on BF on the web site. The web site and subsequent emails implied the sale was accepted and I would be notified when the laptop was ready for pickup. The following day BB sent email that the item was not available and that I...Read more
- Friendly phone support employees
- Web site design
I didn't like
- Failure to deliver products sold on web site
My siblings and I bought a tv as a Christmas gift for our elderly parents. A couple weeks afterwards my brother went to install tv and it didn't work. I called Besy Buy about returning it for another tv and they slammed me with their 14 day return policy (which I...Read more
Ordered a stove on 12/24, and the next available delivery was not until 1/14. We arranged our schedules to ensure our availability. Received confirmation emails of the delivery time and day via email, with the last one on 1/11. On 1/12, I received a message saying that...Read more
AFTER THREE DAYS. I CARRIED IT BACK TO BEST BUY FOR THEM TO TELL ME THEY HAD NOTHING TO DO WITH IT AN ANY REFUND HAS TO COME FROM MANUFACTOR. I WAS TOLD BY LG TO GET RID OF IT,SO I DID. IT HAS BEEN A NIGHT MARE. I AM 68 YEARS OLD AND THIS STRESS IS GOING TO KILL ME. I...Read more
I am writing this letter first of all, and most importantly because of the terrible service I have received from your Gresham store on 11/14 I believe his name was Morgan. I am so upset I would like to stand out front of your store and tell customers how terrible the...Read more
This is terrible. I never Know that Best Buy is able to do something like this. I am still waiting for my granddaughter Mario Kar and if worse come to worse, they erase the order that I have in my computer for 380 dollar for a Nintendo Switch and Mario Kar, The only...Read more
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