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1.0
Details
Best Buy review - 12 damaged appliances...TWELVE!
Best Buy review - 12 damaged appliances...TWELVE!
Best Buy review - 12 damaged appliances...TWELVE!
Best Buy review - 12 damaged appliances...TWELVE!
Best Buy review - 12 damaged appliances...TWELVE!
Best Buy review - 12 damaged appliances...TWELVE!
Best Buy review - 12 damaged appliances...TWELVE!
Best Buy review - 12 damaged appliances...TWELVE!
Best Buy review - 12 damaged appliances...TWELVE!
Best Buy review - 12 damaged appliances...TWELVE!
I am beyond words at this point. Two months after my original purchase, of four appliances, the sixth delivery of a Samsung refrigerator and sixth delivery of a Samsung microwave arrived at my home damaged. The bottom frame of the fridge was bent, the bottom of the...
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5 comments
Anonymous
#1708347

By the end if this we had 7 refrigerators and 8 microwaves delivered, before we got undamaged appliances...took 4 months. Six months in I had to have my icemaker replaced.

Then again six months later. That’s twice in a year. My dishwasher broke 6 months in and had to have it repaired 3 times, then eventually replaced. My oven temperature doesn’t stay regular and I’ve calibrated it twice.

I had to have the oven lock fixed it broke in 18 months. Samsung appliances, from Best Buy are GARBAGE!

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Most Helpful
Review
#1151626 Review #1151626 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Return, Exchange or Cancellation Policy

Best Buy review: Shop somewhere else - never provides a tracking number

1.0
Details
Bought something online. A week later, no tracking number. Customer service can't be bothered to respond. I'll stick to Amazon from now on. If they go under, they'll totally deserve it.
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Review
#1723825 Review #1723825 is a subjective opinion of poster.
Cons
  • Customers service
  • No tracking number
Reason of review
Poor customer service
Loss
$125
Preferred solution
Deliver product or service ordered
Tags
  • No Tracking Information
  • Lack Of Problem Resolution
  • Bad Customer Complaint Policy

Best Buy review in Boerne, Texas: Buy from someone else

2.3
Details
Ordered a wine refrigerator online. It was delivered damaged. Since I was installing it when I was having new cabinets built I had a deadline to get it replaced. After 2 hours on hold customer service said they would have one shipped to my local store for me to exchange. I called again the day before it arrived to verify but nobody could confirm. I went to the store on the arrival date and there was no refrigerator. I just returned it and went looking elsewhere.
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Review
#1723730 Review #1723730 is a subjective opinion of poster.

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Verified Reviewer

Best Buy review: Black Friday scam

1.0
Details
I purchased a 75 in TV online on Black Friday. It was suppose to be in store for pick up on 3 December. I received an email TV was delayed until 2 January 2020. Then received email ordered canceled. Your money refunded. Now where do you think I’m going to get a TV at that price. They have the worse inventory system. Selling what you don’t have should be a crime.
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Review
#1722622 Review #1722622 is a subjective opinion of poster.
Pros
  • False advertising
Cons
  • How everything has been handled
  • False advertising
Reason of review
Poor customer service
Loss
$850
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2.6
Details

Update by user 1 day ago

So I went into my local store and found out that they consider the entire week of Thanksgiving "Black Friday" week so any discounts throughout that week is exempt from price matching so although I don't agree with that at least it was some kind of an answer that made...

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4 comments
Anonymous
#1784841

Was this a black Friday price drop? They won't price match that for as long as their sale runs.

Why would youthink they'd do that?? Lol

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Resolved
Review
#1721754 Review #1721754 is a subjective opinion of poster.
Pros
  • Getting product same day
Cons
  • Lie about price matching
Reason of review
Poor customer service
Loss
$100
Preferred solution
Price reduction

Best Buy review in Midlothian, Virginia: Don't buy there if you think you may need service or an exchange.

1.0
Details
I purchased a small item and realized within an hour that it was incompatible with my equipment. When I went to return it, the store manager was refusing to process any exchanges until all of the pickups were processed. The manager was extremely rude, and after twenty minutes four of us realized that we were not going to be processed for hours. The others left angry. I got the clerk who sold me the first item to make the exchange. No surprise, but the Best Buy complaint phone directs you to take up your complaint with the store manager. I am a business owner have never treated customers like that.
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Review
#1721184 Review #1721184 is a subjective opinion of poster.

Best Buy review in Sugar Land, Texas: False Information - Worst Customer Service

1.0
Details
I had purchased from Best Buy and was told that if open a credit card account, I will receive 10% discount that will go directly to my account. Turned out that was a false information. A cheap trick. When i called the card service, i was told that information i received was incorrect and i have 60 days to use the reward. If i would like to extend the date then i have to call the card service. When i called the card service again, they said that I received the incorrect information and they cant extend the date. It is a cheap way to get the business and trick you to open your credit card, where they get hard credit check, which effects your credit score also. Shame on Best Buy.
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Review
#1721114 Review #1721114 is a subjective opinion of poster.
Product
Best Buy Credit Card
Cons
  • Worst customer service - cheap advertisement
Reason of review
Not as described/ advertised
Loss
$40
Preferred solution
Let the company propose a solution
1.7
Details
I bought a smart tv and they load it up. Wen I got home me and my wife carefully unloaded and set it up. Wen we turn it on the screen was broke I tuck it back And the manager give me an attitude and said that I broke it when I transported to my home I only drive about...
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1 comment
Anonymous
#1784451

LCD or LED tv can be laid flat with the directional markers pointed up. I find it unfair that they do eventually give you another tv and it doesn't matter at all to you.

This form of entitlement is what kills customer service as a whole. Stay sour my friend.

Review
#1720413 Review #1720413 is a subjective opinion of poster.
Pros
  • Good quality products
Cons
  • Bad consumer service
Reason of review
Poor customer service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
Dear Corie, As I write this to you in hope I will reach the right person, I'm drowning in tears!! I have never been more humiliated and disrespected that buy Best Buy employees today. I was sold a product you OBVIOUSLY do not have!!!! I was scheduled an appointment to...
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Review
#1720214 Review #1720214 is a subjective opinion of poster.
Cons
  • Selling what they obviously cant support
  • Geek squad changing appointments last minute
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Best Buy Reviews

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.1
Details
I was asking an associate for help signing a soundbar for a 65 inch TV he then handed me a 38 in. and then said that that is good enough. and when I asked him to please help me find the Soundbar that would be the right size he told me another sales associate asked to...
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1 comment
Anonymous
#1784483

So you're never stepping foot in a Best Buy but you want a resolution from them? Also its pretty hypocritical when you still buy the products from the store that's being shunned from your money... Very petty

Review
#1718469 Review #1718469 is a subjective opinion of poster.
Pros
  • Products they offer are the same as any where else
Cons
  • Treatment of employees
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Treatment Of Customer

Contact Best Buy Customer Service

Website:
www.bestbuy.com
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
All Best Buy Contacts

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Best Buy review: POOR Customer Service - Geek Squad

3.5
Details
Called customer service more than 8 times to make an appointment for a service I had already paid for at the time of purchase. The 8 agents could not make the appointment leaving me on hold for more than 50% of the time for each call! After receiving a confirmation by email the appointment was confirmed by the 9th agent, I received an email two days later saying the appointment was cancelled?
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Review
#1714911 Review #1714911 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered