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Refund of $3800.00 due since December 2020.

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Had 2 different purchases of $1938.00 each for Geek Squad service. They are not responding to my requests. They give me a case number and say they are working on it but I do not hear from them and I have to do the contacting. I have spoken with 14 different people since trying to get my money returned.

User's recommendation: Do not use Geek Squad. I was in process of needing a new laptop and going there, but that is not happening.

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1 comment
#1997559

Send their corporate office a certified letter asking for your money. No reply in 30 day take them to court.

Featured
ID
#2478861 Review #2478861 is a subjective opinion of poster.
Service
Best Buy Repair
Pros
  • I have no pros
Cons
  • Uncaring and just run you around for 4 months
Loss
$3800
Preferred solution
Full refund
Most helpful review
New Reviewer
Best Buy - 12 damaged appliances...TWELVE!
Best Buy - 12 damaged appliances...TWELVE!
Best Buy - 12 damaged appliances...TWELVE!
Best Buy - 12 damaged appliances...TWELVE!
Best Buy - 12 damaged appliances...TWELVE!
Best Buy - 12 damaged appliances...TWELVE!
I am beyond words at this point. Two months after my original purchase, of four appliances, the sixth delivery of a Samsung refrigerator and sixth delivery of a Samsung microwave arrived at my home damaged. The bottom frame of the fridge was bent, the bottom of the...
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8 comments
#2021606

Purchased a new tv, got it home and no hardware to connect the stand to it. The guy at the store told me to bring it back. After a bit of back and forth they finally agreed to mail it to me.

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ID
#1151626 Review #1151626 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Return, Exchange or Cancellation Policy

About the store I maintain the property it always has garbage behind the store this is everyday please need your help

Need help with garbage behind the store from the installers this is everyday I contact the store and they just yes me it stays like that for days
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ID
#2876734 Review #2876734 is a subjective opinion of poster.
Location
Union, New Jersey
Cons
  • Lack of accountability and complete lack of customer service
Preferred solution
Results

They gave away my washer/dryer

On September 4th II ordered and paid in full for a Washer/Dryer. It was to be delivered September 15th think I even received an email stating that it would be here at 12:30 p.m. we were home all day we waited it never came when I called customer service they said that they gave it away and that I would have to wait till October 30th to get another one I am totally pissed off. Beware they suck

User's recommendation: Don't get excited.

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ID
#2874416 Review #2874416 is a subjective opinion of poster.
Pros
  • Wide variety of electronic products
Cons
  • Dishonest staff

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Verified Reviewer
New Reviewer
Original review updated by user Sep 15, 2021
I purchased appliances with applied Best Buy credit cards last month and I got $95.00 emailed reward certificate on Sep. 1st, but I found this certificate associated with a different membership ID, it is different number ID and not match the member ID in my Best Buy...
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ID
#2873827 Review #2873827 is a subjective opinion of poster.
Loss
$100
Preferred solution
Apology

Call back

Chatted with agent for a price match, but I got disconnected from the agent. I try reconnecting and closing out, and it no longer allows me to reach. I try calling through phone and can't connect anymore because it went past Best Buy customer service hours. ???
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ID
#2871603 Review #2871603 is a subjective opinion of poster.
Location
Middleton, Wisconsin

Have not received my credit card

Have not received my credit card and your costumer service has called me back like they said they would.I am not happy with this right now I wanted to make a payment and now this will be effecting my credit.I probably won't be shopping at best buy anymore
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ID
#2867704 Review #2867704 is a subjective opinion of poster.
Pros
  • Salesperson
Cons
  • Failure to finish their job

Have not received my credit card

Have e not received my credit card and your costumer service has not called me back like they said they would. I'm not happy with this right now I wanted to make a payment and now this will be effecting my credit. I probably won't be shopping at best buy anymore.
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ID
#2867672 Review #2867672 is a subjective opinion of poster.
Location
Big Piney, Wyoming

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New Reviewer

Question about refrigerator on order.

Order # BBYO1-80648****111 Can someone check into this and see if this is a valid order? The other stores I tried to order it from said it was no longer available and couldn't be ordered. They had some in white but I already bought a stainless steel range. So it has to be stainless steele. I don't want to wait 2-3 months to find out it wasn't available after all. Thanks, Julie
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ID
#2867520 Review #2867520 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Complain about customer service

TV quit end of July. White Eagle Tech tried to fix- not working. Getting the runaround after all of this. I want a new tv- the old one was still under warranty. Only had it less than 2 years!

User's recommendation: DONT go to Best Buy!!!!

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ID
#2866024 Review #2866024 is a subjective opinion of poster.
Location
Texarkana, Texas
Cons
  • Poor service
Loss
$1
Preferred solution
Replaced TV

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Verified Reviewer
New Reviewer

Very poor support on resetting my password

I have contacted your online support and called customer service which both promised to email me a code to reset my password. After 4 days of trying to resolve this problem I have come to the conclusion that it is not worth the frustration to have an account with you or a credit card. I can't order anything on line unless I sign in. Every time I go to sign in it says that I will be emailed a verification code which I never get. Your customer service or online support tell that they will take care of it and never do. If I buy a product from you why should I believe that your tech department is any better than online support.
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1 comment
#2061692

If you're not smart enough to shop online then I suggest taking your entitled attitude to the store. No password needed.

ID
#2864799 Review #2864799 is a subjective opinion of poster.
Location
Mechanicsville, Virginia
Service
Customer Service Profiles Customer Care
Cons
  • Problem was not resolved
Preferred solution
Reset my password.
New Reviewer

I need receive of buy

I have problem with my iPhone Id and I need a receive of buy to have help in apple my name is yigny restrepo i buy this iPhone 7 with you, 2198 ne 167 street Nort Miami Beach el 33160 My phone number is 786777****
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ID
#2845153 Review #2845153 is a subjective opinion of poster.
Product
Apple Iphone 7 Cell Phone
Preferred solution
A receive

Prouct not in inventory

A TV remote that was no longer working,went on line to see if it could be fixed,was told to go to store,which I did,only to be told they didn't have any in stock,they would order it. A few days later received email there were none to send me. That was preceded by a note telling me to find one on my own at another retailer,send in a receipt and they would reimburse me..they are just passing the buck. What restore that sells that much technology doesn't have extra remotes? That's nuts.

User's recommendation: Don't go to Best Buy if it's broken.

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ID
#2831722 Review #2831722 is a subjective opinion of poster.
Location
Madison, Ohio

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Verified Reviewer
New Reviewer
My SONY blu- ray DVD player quit working. I had purchased the geek squad extended warranty. Called for a appointment to have the player inspected. The morning of my appointment David from the Fairfield Best Buy called and said that since I had the geek squad extended...
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3 comments
#2054719

So they offer to fix it but since you are an impatient child you say toss it? Grow up

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ID
#2819202 Review #2819202 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Purchased a car dash cam Insigna Model NS-DCDCHH2. I purchased it on line and picked it up at the local Best Buy in Port Richey FL. I didn't open the box until a few days later when I was going to install the camera . I discovered an important part missing, the suction...
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ID
#2818560 Review #2818560 is a subjective opinion of poster.
Location
Port Richey, Florida
Loss
$106
Preferred solution
Full refund

Obnoxious, Rude, Unprofessional Delivery Guy

He walked in throwing F bombs. Left refrigerator in the middle of the floor. There were witnesses working in my home at the time.
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ID
#2816828 Review #2816828 is a subjective opinion of poster.
Location
Moreno Valley, California

Call the customer service need help

I have called and was told to wait less than 3 minutes to be connected to an agent, however I waited almost an hour, nothing happen. Then the automated machine tell me no agent can assist me at this time. My order was placed and supposed to be delivered, I waited on the time frame given, no delivery and no customer service. What business are you guys doing and providing to customer. Im very disappointed. The reason I gave 1 star for each because dont let me go without putting a star.

User's recommendation: Don’t buy from Best Buy.

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ID
#2814049 Review #2814049 is a subjective opinion of poster.
Location
Hayward, California

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