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1.0
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12 damaged appliances...TWELVE! - Best Buy review
12 damaged appliances...TWELVE! - Best Buy review
12 damaged appliances...TWELVE! - Best Buy review
12 damaged appliances...TWELVE! - Best Buy review
12 damaged appliances...TWELVE! - Best Buy review
12 damaged appliances...TWELVE! - Best Buy review
12 damaged appliances...TWELVE! - Best Buy review
12 damaged appliances...TWELVE! - Best Buy review
12 damaged appliances...TWELVE! - Best Buy review
12 damaged appliances...TWELVE! - Best Buy review
I am beyond words at this point. Two months after my original purchase, of four appliances, the sixth delivery of a Samsung refrigerator and sixth delivery of a Samsung microwave arrived at my home damaged. The bottom frame of the fridge was bent, the bottom of the...
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5 comments
Anonymous
#1708347

By the end if this we had 7 refrigerators and 8 microwaves delivered, before we got undamaged appliances...took 4 months. Six months in I had to have my icemaker replaced.

Then again six months later. That’s twice in a year. My dishwasher broke 6 months in and had to have it repaired 3 times, then eventually replaced. My oven temperature doesn’t stay regular and I’ve calibrated it twice.

I had to have the oven lock fixed it broke in 18 months. Samsung appliances, from Best Buy are GARBAGE!

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Review
#1151626 Review #1151626 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Return, Exchange or Cancellation Policy

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Verified Reviewer

Don't shop there | Best Buy review

I visited the best buy on east Washington street in Indianapolis..on January 20,2020...I was in the market for a car CD player.i saw one that was perfect on line..I tried calling the store only to sit on hold for God knows how long..so I just drove over there ..I was going to buy it TODAY..so I WANTED it installed TODAY..the politely rudesales associate informs me it can't be installed TODAY it wouldn't be intill mid FEBURARY..REALLY ????IM BUYING TODAY .I EXPECT IT INSTALLED TODAY..IM NOT GONNA BUY IT AND HANG ONTO IT THAT LONG..SO I JUST TURNED AND WALKED OUT .THINKING YOU CAN SHOVE IT ILL SPEND MY MONEY ELSEWHERE.
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Review
#1768288 Review #1768288 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Paid for delivery, installation and haul away. The range was delivered on two separate occasions - each time with persons who are not skilled in turning off the gas to remove the old appliance and install the new one. Took 2 days off from work to wait for the delivery...
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Review
#1767198 Review #1767198 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Full refund

Terrible customer service | Best Buy review from Battlefield, Virginia

1.0
Details

Update by user Jan 13

Manager Jeremy was a smart *** And I feel Best Buy should consider putting adults in management rolls and not arrogant children.

Original review posted by user Jan 13

The tv I purchased stopped work less than a month after purchase. I went to exchange it an decided to upgrade to a more reliable brand costing more. The tv I returned was missing a leg that wasnt in the box in the first place I didnt need it because I hung it up. They wanted to charge me forty dollars for the missing leg. So I told them they could keep the tv. So they lost a $280 sell over $40. Its know wonder that Best Buys are going out of business.
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1 comment
Anonymous
#1808775

Your review looks like it was written by a kid in crayon so its ironic to call them children. You also have amazing entitlement bringing in a tv missing critical parts so it can be harder to resell. Grow up

Review
#1760571 Review #1760571 is a subjective opinion of poster.
Pros
  • Selection
Cons
  • Costumer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$40
Preferred solution
Let the company propose a solution
Tags
  • Costumer Service Issues

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
We ordered a washer , dryer , refrigerator ,range ,dishwasher ,microwave ,range hood vent plus all the add on items they charge you for . That was Nov 10th . delivery Nov 20th oh no we have to change that to Dec 5th from 7am to 12p that day . That was then changed to...
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Review
#1760312 Review #1760312 is a subjective opinion of poster.
Cons
  • Can not reach any live person
Reason of review
Poor customer service
Loss
$3900
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

1.0
Details
But a customer service and no Falls advertisement - Best Buy review
But a customer service and no Falls advertisement - Best Buy review
But a customer service and no Falls advertisement - Best Buy review
But a customer service and no Falls advertisement - Best Buy review

Update by user Jan 12

False advertising

Update by user Jan 12

I went to a Best Buy store at the Northtown mall on 12-31-2019 to purchase a dishwasher model number DW80k7050US they told me that they had one item in another store and I drove two hours to pick it up at that stores mankato Minnesota when I got there...

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Review
#1759422 Review #1759422 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Misrepresentaion
  • Purchase but no product
  • Phone disconnects
Reason of review
Order processing issue
Loss
$100
Preferred solution
Deliver product or service ordered
Tags
  • Corporate Negligence

Lowes sell a product but don’t standby the customer | Best Buy review from Montgomery, Alabama

1.7
Details
SadBRAND-NEW RIDING MOWER IN FEBRUARY 2019 WITH AN EXTENDED WARRANTY. CALLED LOWES CUSTOMER SERVICE MONTGOMERY, ALABAMA. HAS BEEN GIVEN THE RUN AROUND ON A NEW MOWER WITH A DEFEAT. THE ISSUES STILL-UNRESOLVED TO THIS DAY JANUARY 12,2020
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Review
#1759363 Review #1759363 is a subjective opinion of poster.
Service
Best Buy Deal
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

Computer fried under warranty and can't be replaced? | Best Buy review from Morehead, North Carolina

5.0
Details
Took my fried laptop I bought back in October the charger fried it. The man working at geek squad said he would honestly throw it away or put it in sand. Now they have to send it off for 2 weeks, thats my livelihood, Im bout to loose my job now. Then we would have to buy a new computer? Can they not loan me one so I dont loose my job? I dont have the money to buy a whole new computer. Why cant yall loan me one until mine comes back? Were paying extra for the warranty or insurance or what ever its supposed to be. Can yall help me? The people working were great they go by what yall tell them to say.
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1 comment
Anonymous
#1806127

They should lose their jobs-not qualified-not reliable. Go to Office Max/Depot-they will get it done.

I don't think anyone with Geek Squad or Best Buy can tie their own shoes. They should fill the unemployment line asap.

They probably wouldn't know how to do that either. Stupid is as stupid does.

Review
#1757776 Review #1757776 is a subjective opinion of poster.
Pros
  • People are nice
Cons
  • Process
Reason of review
Warranty issue
Loss
$350
Preferred solution
Trade in for a new computer.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Do not expect to get your money back if you cancel your protection plan. | Best Buy review

1.0
Details
Best Buy never gave me back my money after canceling four protection plans. They said they prorate the plans amd give me back my money. They said they did. It I never received my money. When I called them back several times they simply said theres nothing they can do about it that it was paid to my old bank account which I told them had been closed for almost a year now. I called the corporate office and was told theyd look into it and get back to me but they never did. I will never trust Best Buy again. Buyers beware!
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Review
#1755357 Review #1755357 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$285
Preferred solution
Full refund
1.0
Details
To whom it may concern, I write to you while sitting here infuriated with my most recent purchase experience with Best Buy. This has all transpired within the last 12 hours. My wife and I purchased an inexpensive large television, 58" Westinghouse, for our spare guest...
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Review
#1754605 Review #1754605 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Damaged or defective
Loss
$300
Preferred solution
I wanted an exchange for an undamaged television
Tags
  • Lost A Customer

Contact Best Buy Customer Service

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Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
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Latest Question

Best Buy Questions
1.0
Details
I had a nightmare experience with their customer service. I went into a store in Natick MA to purchase a Garmin for my son-in-law. After waiting over 20 minutes to find someone to unlock the case, they realized that they didn't have the model in stock. They ordered it...
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Review
#1753247 Review #1753247 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Customer service is horrible
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Unhappy With Best Buy