Best Buy

In April, we bought a Pioneer TV that worked fine until I made the switch from AT&T Uverse to Direct TV. When I plugged the Direct TV receiver into the HDMI on the TV, it caused a crack down the side of my screen.

The HDMI was faulty and, in all fairness, should NEVER be on the back of a TV but on the side so you can easily reach them. This TV was not dropped or otherwise damaged by me, but because of a faulty HDMI slot. I am soon to be a senior and am on a fixed income, and it is not fair that I have to own a TV I cannot watch. I was strong-armed into adding a 5-year warranty that is evidently worthless.

I am not being greedy; I just want my set repaired or replaced. Companies used to stand behind their products, but not anymore. Whatever happened to 'the customer is always right'?

This has never happened to us before and we just want to watch our TV. I predict that by 2027, ALL of the Best Buy stores will be permanently closed.

Purchased a refrigerator from Best Buy online first week in November. Delivery on Nov 14th.

Ice maker installation done by non-English speaking delivery people. Ice maker doesn't work. Called best Buy customer service, asked for English-speaking Best Buy employees. One week later, two non-English speakers show up (not Best Buy employees but same delivery company), look at ice maker - no clue what to do.

Leave without touching ice maker. Now ice maker falls out when bottom freezer door closes, I removed ice tray and temporarily hang ice maker (still not working), called Best Buy customer service again. I was assured that on December 3rd a BEST BUY Tech would come and repair or replace the ice maker. But instead two more non-English speaking personnel appear from another delivery company.

Although this time he used his phone to translate and did manage to install the ice maker so that it made ice and stayed in place in the freezer compartment. After the second failed service call I went to the closest best buy to inquire if they could help me.

I was told that because I had purchased online they could do nothing, but that i could pay a service call and have a Best Buy tech come to look at it. I refuse in the future to even drive by a Best Buy store let alone buy anything from them.

I strategically purchased a TV on Cyber Monday and chose the option for same-day pickup because I needed it ASAP. I started heading to pick up my TV and saw that it wouldn't be available in the store until December 11th.

I called Best Buy customer service to ask what happened. They said they sold out of the product and no stores in my area have them. I purchased the product, so I don't know how they sold out when the TV should've been held for me. Frustrated at the situation, I asked if they could at least deliver it directly to me because I chose the same-day pickup option since I needed the TV ASAP.

Otherwise, I'd have chosen delivery. They couldn't do that for me. I was then transferred to a very rude and snobbish supervisor, Steven, who claimed he was the highest person I could speak to in Best Buy. (I didn't know the CEO took customer service calls.) In a very condescending and forceful tone, he said I have two options - cancel or wait.

There were no offers for discount or a Best Buy gift card for their mistake, and he hung up on me!

What should have been a fun purchase for my husband's birthday turned into a stressful, regretful, and frustrating situation. I will never shop at Best Buy again and hope they share the same fate as Radio Shack very soon.

I purchased an item online and it has had weird issues ever since I purchased it I tried to get online to do a return or an exchange or refund which was the last day, to return it apparently. My mother-in-law passed away and I've been dealing with a stressful situation and funeral and I was not able to get into my account so I had issues trying to get their exchange done.

When I go into my account it does not show my recent purchase in my account at all. I was not able to do the exchange and I have called back multiple times since and not to mention I've purchased the $49 plan membership plan when I purchased some apple airpods late last year, so I,but it's not showing up

1:15 p.m.

One day after I was unsuccessfully trying to do the exchange for a different model it literally stopped working for no reason. I was driving down the road and then it just went black I checked my cigarette lighter plug in and it was not that it was the actual unit that kept cutting out on me and that was the reason I was wanting to exchange in the first place. Is there any way that I can speak to a supervisor or someone who can help me with this because I am stuck with the $300 piece of equipment that does not work.

I got it because I was going to have to go 8 hours to my mother-in-law's funeral and back and I wanted to have some protection from getting a ticket.

However the unit intermittently rebooted turned off turned on Etc. So I was going to exchange it, possibly for a different model because it also did not have all of the features I was looking for. So when the funerals situation died down, I tried to do an exchange but it did not show the item listed on my account at all

I am terminally ill so I have a hard enough time with everything. But just dealt with a funeral & and I'm so overwhelmed but have called at least once every day or tried to access it online

Not work and it's not my fault that there are glitches and my products that I purchased are not showing up in my account.

I am an hour and a half from the nearest Best Buy otherwise I would have already been up there to talk to someone and I've called day after day and as the days go by I'm getting farther and farther away from the date that I was supposedly able to return it. But I'm telling you I bought the $49 membership and so I should have no problems returning it or exchanging it

I have just cut and pasted the details from the chat because to go through all of that again is too much. I have end stage liver disease & and it's hard enough without bs like bestbuy! I I did purchase the $49 membership and still got denied.

I'm done with them!

It's like they have outsourced all customer service to foriegners & and you can't even reach a local branch directly! It gets sent to main number