Best Buy Reviews and Complaints
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21
ISSUES RESOLVED
3.2K
TOTAL REVIEWS
$1.7M
CLAIMED LOSSES
$1.4K
AVG LOSS
290K
PAGE VIEWS
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Ask a Question About Best Buy
Cons
- Poor customer service
- Terrible delivery
- Bait-and-switch tactics
Pros
- Convenient location
- Wide variety of products
- Price
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- Latest review first
- Most helpful reviews first
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I am beyond words at this point. Two months after my original purchase, of four appliances, the sixth delivery of a Samsung refrigerator and sixth delivery of a Samsung microwave arrived at my home damaged. The bottom frame of the fridge was bent, the bottom of the...
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5 comments
By the end if this we had 7 refrigerators and 8 microwaves delivered, before we got undamaged appliances...took 4 months. Six months in I had to have my icemaker replaced.
Then again six months later. That’s twice in a year. My dishwasher broke 6 months in and had to have it repaired 3 times, then eventually replaced. My oven temperature doesn’t stay regular and I’ve calibrated it twice.
I had to have the oven lock fixed it broke in 18 months. Samsung appliances, from Best Buy are GARBAGE!
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Most Helpful
Review
Service
Best Buy Manager
Reason of review
Return, Exchange or Cancellation Policy
Best Buy in Portland, Oregon - Problem with repair, 2nd time with the same problem, told it will be 8 days to get repaired
Was told by Best Buy Supv. that it would be 8 days before I can get my TV repaired, which is totally unacceptable. I have a 90 yr old Mother who does nothing rlse but watch TV. To put myself and my family through this unreasonable delay is not what I would consider good customer service
Review
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
Last week, my ten-year old son was so excited about the new Switch Mario brothers game coming out on Friday the 15th. Since he had been doing well in school, my husband and I told him he could get an early Xmas present. I pre-purchased the game online at Best Buy. On...
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Review
Pros
- Quality items to purchase
Cons
- Intolerant and inflexible policies and uncaring staff
Reason of review
Aggressive racial profiling. employee harrassment
Preferred solution
Let the company propose a solution
Tags
Best Buy in District 1, Virginia - Unwillingness to resolve credit issue
Best Buy card hacked—my identity was stolen and someone purchased xfinity on my account. Through LifeLock got purchases removed, but Best Buy keeps charging me late fees and interest on late fees. I disputed the charges through Best Buy and they are unable to tell me what the charges are for, but did send account to collection agency. After laboriously explaining my position to them, Best Buy found another collection agency to use. Unbelievable!
1 comment
Review
Product
Best Buy Credit Card
Pros
- Upset
Cons
- Customer service and corporate response
Reason of review
Problems with payment
Loss
$600
Preferred solution
Let the company propose a solution
Tags
Best Buy - Never
Your name should be changed to GuessBuy. I ordered a heater, and was shipped a hard drive for a computer. I have been trying to return it, and have spoken to a person in SE Asia, Phillipines and Mexico...REALLY! This is so frustrating I will never order from Best buy Again
1 comment
You should have ordered it at Amazon.com because of their return policy if nothing else. Any company using foreign customer service reps does not deserve our business. Period.
Review
Reason of review
Order processing issue
Best Buy in Grain Valley, Missouri - Don't recommend
I was making my payments on time. they canceled my card. they said they sent me a letter as to why but I never got it.
Review
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Best Buy - I dont know how to use my Gaming PC
I bought a gaming pc from the Johnston St, Lafayette Best buy. I was promised a home visit to be shown how to install and use the machine. Im not happy, i cant get anyone to help. I cant get my audio to work, i sound like i have a speech impediment when i talk to my friends on it. Call me so i can get the support. (337)256-4755 (337) 344-1232
Review
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Verified ReviewerBest Buy - Not applicable
Employee with zero knowledge at Best buy 17 Ave Calgary ,..Rajinder Singh. Entered Canada with fake documenration..Landed at best buy with fake experiences shown from UK..Fake cheap personality. Made of Lies allover. Which business hires such persons with zero knowledge and without confirming the references?? Best Buy? !! what managers!!
Review
Service
Best Buy Manager
Reason of review
Employee
I tried to buy a new router at Best Buy. and after my experience a day I will never shop there again and I canceled my credit card account with them. I bought one router there but the sales rep forgot to tell me that you needed a modem to work with it I didn't have a...
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Review
Product
Netgear Router
Pros
- Good selection of products
Cons
- Product did not work after extensive contact with tech support
Reason of review
Bad quality
Loss
$300
Preferred solution
Cash refund instead of waiting for transmission of payment to bank account
Tags
I bought a router at Best Buy and then returned it because the sales rep didn't tell me I needed a modem to work with it. Then another sales rep told me I could get a free model from Spectrum so I bought another router from them. I spent about 40 minutes on the phone...
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Review
Product
Netgear Router
Best Buy in Camarillo, California - Horrible geek squad in Oxnard store
I had an existing Geek Squad Support subscription, They said they couldn't fix the old computer so I bought a new MAC that cost over $1800. They were supposed to transfer all my data from my old computer onto my new computer. They called and said the new computer was ready to pick up. I later discovered that they did NOT transfer PAGES to my new computer thus LOST ALL DATA stored on Pages. They also CHARGED me for a NEW subscription even though my old subscription was still in existence. Refer to 234380294 Essenceoflolav@gmail.com
Review
Pros
- Meet price elsewhere
- Product options
- Pricing
Cons
- Horrible service
Reason of review
Geek Squad work & pricing
Loss
$500
Preferred solution
Let the company propose a solution
Tags
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Your dispute is with Citibank. No wonder they cant help you.