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1- Bought a refurbished phone from Best Buy. The battery life sucked and within 2 weeks the mic broke. They gave me my money back through a gift card. 2- Bought a NEW phone from Best Buy and they lost it before UPS even received it. 3- Asked them to change how the...
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1.9
I didn't like
  • Lost item
  • Customer service not willing to help or follow up
  • Unprofessional delivery team
#1404530
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Best Buy - Customer service

The Port Charlotte Florida has the very worst customer service of any store I have ever been in. Your there for over 30 minutes and have one question and you are totally ignored. And you can't even call the store with a question. The place is a joke.
2.0
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Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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#1403813
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At one time it was possible to setup your Best Buy Rewards account to accumulate points. Apparently at some point this was changed and certificates are automatically issued. These certificates expire in a short time. It seems $240 worth of certificates were issued in...
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#1403224
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Beware! I bought an LG Dryer via BestBuy ONLINE. The delivery and subsequent installation was made by a subcontracting Delivery Company. The delivery crew was rude, rushed through the installation, which turned out to be incomplete. The installation person was rude,...
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2.0
I didn't like
  • Delivery and installation
#1403005
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On October 17, 2018 I went to Best Buy to purchase a Samsung TV. I had searched online and had a general idea about brand and models. When I approached a group of sales agents, and stated my purpose, they sent a young woman named Kelsey to assist me. She was very...
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h.kitchener
h.kitchener

Yes, you can still find someone in Best Buy who is knowledgeable about the products they sell. The main problem with BB, however is the terribly loud noise emanating from thei...

4.2
#1402725
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Ordered online and email say will be available for pick up today. Sooooo, after 5 hours no email or text saying to pick up, waiting on hold for 9 minutes to speak to LIVE person at store, I am told it will be couple days. They have to get from another store. But wait,...
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1.0
#1402537
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Yesterday I was in our local Best buy the other day and I was picking up the tv show *Star Trek: Discovery Season 1* and I noticed that our store had failed to get in any blu-rays to this show and I was quite disappointed with that and I would surely like to know what...
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h.kitchener
h.kitchener

I believe Best Buy---and other stores---are reducing the amount of DVDs and the like due to theft and low profit on their sales. Amazon.com is really the best place to buy the...

#1400946
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Best Buy sold me a defective television took it back in the box all pieces on November 11, 2018 they are holing my money's saying i it may take up to 30daysi i was issued a paper recipes i paid with a debt card my money's have not been returned to my account now im on...
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Anonymous
Anonymous

Huh? What?

1.7
#1399885
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Best Buy - Don’t Buy

Our 18 month old $$$ Samsung TV 55” has died. Geek squad was to be out tomorrow. A 3rd party contractor called to say it would be another week and that Best Buy overlooks on dates to make people happy. Not happy and service is aweful.
1.0
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Customer service
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Product or Service Quality
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#1399662
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Best Buy - Bad service

I was buying a item went up to a check out. A gentleman in a best buy shirt standing under a checkout sign was talking to a person about sports and other things. He turns around and yells at me that he he is busy and i needed to goto the check outs up front. I think he was the manager.
1.0
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
#1397547
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