This is certainly not the place to do business. I received an Apple ipad 2 as a gift that was purchased at Best Buy by my girlfriend on her Best Buy account.
I wanted to upgrade to the Retina Display model so I took the unopened one in to exchange/upgrade and was told that because it was purchased more than 30 days prior to me bringing it back it was tough luck. I now know why they have such poor ratings.
When I told the manager that they should learn something from Nordstroms way of doing business it fell upon deaf ears. I instead paid off my girlfriends account balance in full and will never ever spend one dime in any of their stores.