6300 Grandview Pkwy, Davenport, FL 33837, USA
Not resolved
1.0
Details
4 comments

I received for Christmas this year a bose system from my mom---awesome product; already have it however.. I did not have the heart to tell her and could not ask her for the receipt. I simply wanted to exchange it with for a store credit and get something when the need arised.

I go into the Best Buy @ Orlando Florida near Millennia mall.

I encounter an Asian customer return agent, he asked what was wrong with it. I replied nothing as it was still factory sealed and unopened. He ask if I had the receipt, I replied no and that it was a present.

He ask if it was paid for buy cash or credit card. I stated that I do not know and wished to exchange it for a gift card/store credit!

He that they, "they" were cracking down and without a receipt he was sorry.

Rather than get upset I recalled similar experiences at the DMV, Bank teller, Post Office and many other places.

I left and went to another Best Buy 6 miles away, like I've done with banks and DMV etc.....

I explained the same story @ best buy number 2.

This time - customer agent {one with power to say NO} said yes!!1

Only wasted my time- because of a minimum wage employee

Product or Service Mentioned: Bose Corporation Speaker System.

Reason of review: Poor customer service.

Monetary Loss: $2000.

Best Buy Cons: Customer service horrendous.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Tommie
#1503634

Unless it is a Surround SOund Systrem they don't cost $2000

Anonymous
#1443532

OP:I looked up the Bose system on the internet, and None of them cost $2000.So Exactly Why did you claim a monetary loss of $2000?That Does seem greedy.

Anonymous
#1445055
@Anonymous

Wow Best Buy replied"Anonymous "

Anonymous
#1449290
@Anonymous

I dunno why you make the assumption that the first Anonymous is a representative of Best Buy. Assuming the individual actually looked up the prices of Bose systems then its a fair question to ask how the monetary loss was determined if Claimed_Monetary_Loss > Highest_Price_Bose_System. I'm personally wondering how there was any monetary loss if the return was accepted by the second store.

Best Buy Reviews

  1. 516 reviews
  2. 257 reviews
  3. 130 reviews
  4. 56 reviews
  5. 34 reviews
Best Buy reviews