I've heard all the friend-of-a-friend horror stories about Best Buy and the Geek Squad and never paid too much attention as I don't normally shop at Best Buy because their prices are so high. I didn't have a lot of choice this time as the product I bought was a cell phone protective case for a cell phone provided by my employer.
I could not shop around for the best price as the phone needed protection immediately (I am somewhat of a klutz) and the retail options in my small town are limited. The case, a Best Buy branded product, came with a 1 year warranty. After 6 months the case broke. I returned to the same store I purchased the case from, with the receipt, and they refused to replace the item with one in stock, forcing me to go to the manufacturer for replacement of the broken case.
Perhaps I would have had the same problem regardless of the retailer and this is normal retail practice. Even if it is, I still won't shop at Best Buy ever again.
Monetary Loss: $40.