Just returned from Owensboro, KY Best Buy to return a wall mount for a TV that we did not end up using. I did acknowledge I did not have the receipt , and honestly informed the employee Id had the wall mount for more than 30 days.The T.V.
mount was in original , not damaged box, all hardware NOT opened and in original packages, and every thing was in excellent condition. I only wanted store credit, knowing this was policy for most businesses I shop. First assistant manager was, from the very beginning of our transaction, very short, impatient, and failed to even show an ounce of understanding, empathy, and did not care a bit that I, unaware of their return policy of not accepting ANY product, even with receipt, after 30 days why I was disappointed. She promptly informed me the 30 day no return was on receipts( very, very small print) and was displayed on a chart behind service desk( again, very, very small print ) I acknowledged that I understood the need for this policy for many products, such at technology or seasonal, but a wall mount still in stock!?!/!/ Bottom line.
when another manager was called, he also did not show an ounce of caring that I was an unhappy custsomer. I think that what bothers me the most.....their lack of understanding or concern that i was out over 100.00 Never, Never have I written a complaint! Never, never would I have tried to be dishonest or expect them to take back a product that was not in original, sellable condition. I plan to NEVER purchase a product from Best Buy again because of the way I was treated!
Suppose it would have been best to have told them Id only had it a few weeks!
Sorry , left allot out and still did not tell all! Thank you for your time.