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Where to begin? I am deeply upset by the customer service provided to me regarding a refund check that I was supposed to receive...

I made a return to the store for an HP laptop on 8/30 in which I paid cash for... Since the laptop was over $800 ($1154.99), I was told they need to issue me a refund check... The cashier told me I would receive this check by friday (9/1) or at the latest, 9/4 (since it was labor day weekend). Here I am 17 days later waiting on a refund check to come...

I've spent countless hours on the phone over the last week with customer service regarding my check... Then got told on 9/14 that my refund check was "cancelled" & then re-issued on 9/13.... Due to this, they sent me a $100 gift card for the 1st mess up... Still unclear as to why that even happened, but was told my check would be sent out as 2 day air mail & I would receive my check within a day...

Well, here we are, Saturday afternoon, still no check... Spent the last 3 hours on the phone with customer service reps, each person I spoke to gave me a different answer as to where my check is & when I would receive it... I'm now being told it can take up to 6 weeks from now to receive my check... Long story short, your customer service is ridiculously trash, nobody has the same info, your company policy on returns states, and I quote "If you paid more than $800 in cash or more than $250 by check or by a debit card without a major credit card logo, we will refund you by check within 10 business days." I've asked for a status on the check, nobody has any idea when I should get it...

I need answers! I need this money, I would like to be compensated for the multiple mistakes made on BEST BUYS END... I asked for a simple 30% off my next purchase & was told no... I asked for another gift card for the inconvenience, I was told no....

I understand things happen, but there is a policy in place for a reason & your customer service isn't following this policy... Who is at fault when the policy is violated multiple times? What punishment/compensation transpires?

NOTHING is being done for the customer, I keep getting the runaround & frankly, I'm sick of it. If someone could please assist me & show some compassion for a disgruntled customer, that would be greatly appreciated!

Product or Service Mentioned: Best Buy Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

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MattD78
#1372302

Tell the Best Buy representatives to go onto their own website under the Return and Exchange policy and tell them "If you paid more than $800 in cash or more than $250 by check or by a debit card without a major credit card logo, we will refund you by check within 10 business days." There is no way ANY check should take up to 6 weeks that is ridiculous.

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