I tried reaching their customer service # 1888BESTBUY three times over a three day period and was put on hold each time for over 30 minutes.
I was directed by Best Buy to call their number because AFTER ordering a product online and paying for the product I was notified in a email that the product was not in stock. They indicated it would ship when in stock. No date given.
When I finally got to speak to a customer service representative I was told to call back because their systems were down. I was also told my order would be cancelled if they did not receive a call within 8 days from my online order date.
Unacceptable customer service with an unresponsive company. After spending thousands of dollars at Best Buy in the last year my purchases will now go to their competition.
Monetary Loss: $150.