Not resolved
1.9
Details
0 comments

I bought a Lenovo desktop a little over 3 years ago and did actually purchase the 3 year warranty. During the last part of year 1 and the beginning of year 2 I had to bring my computer in and they replaced the motherboard and 6 weeks later replace the hard drive .

Both times they had to send it to Memphis for the repairs so I had over 1 month without the use of my computer. At that time, I asked for an extension of my warranty for the time that they had my computer and I was told by the Geek Squad guy that it was a Lenovo warranty and they could not extend it. When I got home I checked and it was actually a Best Buy (in house) warranty. This year, on the last day of my original warranty, my computer crashed again.

I made a special trip and made sure it got to their store on that date. I was called the next day and was told they had to ship the computer off again and it has now been over 4 weeks and they have not attempted to contact me at all!

I also talked to a local computer repair person and they said to never buy from Best Buy! Most of their computers are refurbished.

At this point, I would think I should be able to get my money back. My husband of 33+ y;ears says that if I ever buy anything from Best Buy again he will divorce me!

Product or Service Mentioned: Geek Squad Protection Plan.

Reason of review: Damaged or defective.

Monetary Loss: $600.

Preferred solution: Full refund.

Best Buy Pros: People i worked with at the fargo store seemed helpful.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Best Buy Reviews

  1. 533 reviews
  2. 263 reviews
  3. 130 reviews
  4. 56 reviews
  5. 36 reviews
Best Buy reviews