Yesterday 1/26/17 my husband went to Best buy sore #1455 and even thou he had the required e-mail notice and receipt in hand he was refused the item purchased. The store manager stated I was to be there to pickup because I was the name on the purchase order.
Never at the time of purchase were we told that more than one name had to be listed for store pickup if the name on purchase order was unable to come to the store not only the fact that we could have had free home delivery for purchases over $35.00 which would have saved my husband the 30 mile drive to the store and the 30 mile return trip, plus the waste of time which ended being over 45 min. waiting in store. Because I was indisposed and unable to be with my husband for pickup he was told to have me call Best Buy headquarters which I did with no satisfaction from the female that answered my call I asked for a supervisor the male that came on the line after 5 min. stated he was the floor manager called himself Carlos.
He stated he could not put my husband on the pickup list because they did not have e-mail capabilities and that he would call store, he came on line and said that the store listed above was not answer the phone? When I mentioned this to my husband using a cell phone he said the manager who stated the phone never rang? This entire phone call to headquarters took a waiting on hold for over 30 min. to no satisfactory conclusion.
The only solution for me was to have headquarters cancel the order which they were able and then my husband bought another TV on his credit card. This company' s customer service is lackluster.
I am very fearful as to their guarantee service. Beware
Product or Service Mentioned: Best Buy Customer Care.
Reason of review: Poor customer service.
Best Buy Cons: Customer service and delivery, Headquarters have poor policy for pickup of merchandise.