Best Buy Reviews in Wilkes Barre, Pennsylvania
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Best buy's protection plan is the worst ever!!!!!
I just upgraded my phone with best buy and had best buy's black tie protection, which had $0 deductible, but they changed the protection plan to geek squad and now there is $150 deductible, it is what it is, all the companies that I have seen have deductibles so no problem there. However most protection plans overnight replacement phones, so customers don't have to be without for extended periods of time. I went to best buy on Tuesday Dec 24th and was given ETA of Friday, 12/27. I was not told that due to Christmas, it may take a little longer, but one day longer I would totally understand. I call on the day it was supposed to be delivered and was told that there was a scheduled delivery for the 30th, Monday!!!!! Are you kidding me, the worst customer service ever!!!! I understand I dropped my phone and paid to have it replaced, but the fact that Best buy is using UPS ground is ridiculous!!!!! Take your money to Asurion and pay 6.99/month and pay $40 more to have phone overnighted.
i have an extended warranty by best buy for 2 years. The computer stopped working the evening of december 7th. the store was closed. So I called them on December 8th promptly. They informed me that my warranty expired on december 7th. The store was closed. The computer...
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