Best Buy - Customer Care Review from West Chester, Pennsylvania

The customer service reps took 30 minutes to change my address--10 minutes to verify a code which took me less than a minute to receive and give them-- 15 to speak to reps who had delayed responses to everything I said, the other 5 waiting for the operator to decipher my needs. I am not blaming the reps,well not the 2nd one, but the system they are using. It needs a serious upgrade. For a company that prides itself on having the latest technologies this system (customer service) is very behind. Please update!!!
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#935362 Review #935362 is a subjective opinion of poster.
Best Buy Customer Care
Reason of review
Poor customer service

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