Best Buy - Customer Care Review from West Chester, Pennsylvania

4.4
Details
The customer service reps took 30 minutes to change my address--10 minutes to verify a code which took me less than a minute to receive and give them-- 15 to speak to reps who had delayed responses to everything I said, the other 5 waiting for the operator to decipher my needs. I am not blaming the reps,well not the 2nd one, but the system they are using. It needs a serious upgrade. For a company that prides itself on having the latest technologies this system (customer service) is very behind. Please update!!!
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Review
#935362 Review #935362 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

The Delivery men who lie | Best Buy review from Palmyra, Pennsylvania

Bought a Samsung S/S Refrigerator. Salesman was great! The Delivery men were young and courteous but careless and damaged my vinyl floor. Contacted Best Buy had to deal with their Insurance provider. The Insurance provider took my info and contacted their delivery personnel, which lied about damaging my floor. They pivoted it on my vinyl floor putting 2 arc shaped tears in it. Contacted Best Buy directly after they left because that's when I found the damage. Next had to provide photographic proof of the damage. Then they finally provided financial restitution. Talk about a tooth pulling a fare. Also my model refrigerator had a water dispenser and ice maker. The ice maker was fine but the water dispenser was a piece of ****. You have to stand a wait 3 minutes til it fills an 8 oz. glass. If you want this problem corrected, you have to buy a after market device to increase your water pressure. Also it requires a water filter. This has to changed every 6 months at $50.00 a pop. None of these topics were brought to our attention until you get it home and hook it up. Never will recommend Best Buy to anyone. In fact I'll tell everyone I know not to deal with them!
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Review
#920973 Review #920973 is a subjective opinion of poster.
Reason of review
Problem with delivery

Asking About Laptops | Best Buy review from Pittsburgh, Pennsylvania

2.5
Details
I called the store in West Mifflin, PA last night and asked if they had Toshiba Laptops the person said they did and gave me a range in price. I called again this morning and was told the same thing by another associate. I went there this afternoon and did not see any Toshiba Laptops so I asked if they carried them and the associate that offered to help me said "we don't carry them anymore." and literally walked away from us not even trying to steer us to something else. I WILL NEVER EVER DEAL WITH THIS COMPANY AGAIN.
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1 comment
Anonymous
#1202923

You probably interrupted their walk to the break room.

Review
#906131 Review #906131 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Having my time wasted
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Samsung Electronics Cell Phone Review from Milford, Pennsylvania | Best Buy review

1.2
Details
I went to a best buy in Middletown NY by my job to purchase a new att go phone. It was the first time and the last I purchased a go phone at best buy. It was a $140 Samsung Galaxy express prime. Not a cheap phone to begin with. I purchased it on July 10th. I went away on July 28th and attempted to use the phones gps for google maps. The apps gps did not work. I thought maybe I was in a bad area so we used my husbands. A week later I tried to use it again and nothing. So I called att. They trouble shot it and said the gps was shot.After over an hour on the phone. They told me to go to best buy and try to ask for help because someone would be physically seeing the phone to help. I went there and the Samsung guys spent an hour trying to fix it and told me the gps that I never used yet was shot. In a month old phone. They would NOT return it because I purchased it on July 10 and it was August 15. It was past the 15 days. So a phone that you sold me damaged, I didn't break, it was defective you won't return. Im done! Never will shop here again. I cancelled my card last night. I had my receipt , the samsung guy told best buy in the store the phone was defective and they wouldn't return it. They said it wouldn't ring through. Im a store manager and I know theres ways to bypass these things. They didnt care. I will be contacting corporate today..
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Review
#901399 Review #901399 is a subjective opinion of poster.
Product
Samsung Electronics Cell Phone
Reason of review
Damaged or defective

Rip off old lady at Best Buy

1.9
Details
My 85 year old aunt went to Best Buy to buy a 43 inch LG TV , Samsung Sound Bar Stereo and Warranty for the TV and installation charges amounting to $1132.00 on April 12 for installation of stereo and tv on the 20th. She took home the Stereo only and they said they did not have the TV and they will send her one. They sent her a 32" Insignia TV and she told the UPS driver it is not the TV she ordered and sent it back to Best Buy. She was furious and went to the store and spoke Mr. Cavalieri about the problem and he said he is waiting for the TV to be returned. My Aunt Helene who has a BEST BUY credit card for the purchase by the way told me what happened so I went to the store and a Jon waited on us and he said the tv was returned so he gave her a credit for everything except the Stereo and he recharged her Best Credit Card for the right TV 43" LG and all the services and warranty again. The TV was sitting on a pallet in front of us in the store cash register. What kind of *** is this making us go through all this *** over again so I took the TV to my aunts house and another service call to install the stereo and tv is delayed till the 26 of April. She is happy it is straightened out but I am not when a rip off is made on my 85 year old aunt. I am P.Od. Do not buy at BEST BUY. I had dealings with them myself. I bought a 42" TV 5 years ago and had a warranty on it and it broke down not long after I purchased a Panasonic. The Geek squad came out 3 times and the third time the junked it. Best Buy said because they did not deliver the TV I had to take the TV off the wall and bring it back for another TV. The geek squad had the TV off the wall 3 times why couldn't they take it back to the Best Buy around the corner and replace a TV they could not fix. Crappola. I never shop there and I told my aunt to stop.
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Review
#833757 Review #833757 is a subjective opinion of poster.
Pros
  • I stopped shopping at best buy
Cons
  • Bad customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Crappy Service Misrepresentation

Credit Card Review from Woodlyn, Pennsylvania | Best Buy review

Yes it is the bank. I would assume the below people are not part of the credit holding population and can survive without credit and have purchased everything by means of cash or know every banks lending practices. Hmmm. Wonder how they can and still have time to look into everyone else's complaints. If you truly are trying to help people share your knowledge. What would you do to resolve the current problem without insults? To the person who posted their complaint... I would look into deceptive credit card practices, it may help you. I'm sorry you had to go through what sounds like a nightmare. Thank you for sharing and for letting people know in advance what they might encounter.
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Review
#826634 Review #826634 is a subjective opinion of poster.
Reason of review
Poor customer service

No Customer Service | Best Buy review from Reading, Pennsylvania

1.8
Details
I spent $105 on a pair of JBL Synchros Reflect BT ear buds on 8/1/15. They could no longer be recharged because of a defective battery. I returned the ear buds to the Wyomissing PA Best Buy customer service counter with the original packaging and original receipt. I was told that even know the product is still under warranty, I didn't buy the extended warranty at the time of purchase, therefore Best Buy was not responsible for assisting me and that I had to contact JBL. I was dumbfounded! Even Wal Mart shows much more customer loyalty than this. I explained that I did not feel I was responsible for contacting JBL and felt that Best Buy should refund my money and contact JBL themselves since they sold headphones. This is the process at Wal Mart, lol! I let the associate and manager know that I would never purchase from Best Buy again if they weren't going to help me. The manager said "ok".
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2 comments
Anonymous
#1178787

You had the headphones for 7 months. How in the *** is this Best Buy's problem?

Anonymous
#1126859

I can't tell for sure if the item was within the return period it not. But from the sounds of it I'm guessing it wasn't in which case you are the one in the wrong here. Once the return period is over any problems that may arise with the product are the responsibility of the owner and manufacturer, not the store that it was purchased at.

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Review
#808830 Review #808830 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Jbl Synchro Reflect Bt

Worst customer service ever!!!! | Best Buy review from Tunkhannock, Pennsylvania

2.0
Details
I ordered a $20Steam gift card on 12/15/15 with 2 day expedited shipping. No notifications or anything warning me that it might be lost in transit but I keep track especially for Christmas presents. Christmas came and went and I never received the card so after several emails and phone calls (even the robot customer service agent seemed to have an attitude-lol) I asked for a refund but was informed I would have to wait for the investigation? Over a $20 gift card...can't they track those to see if they are used and again, seriously, a $20 is really worth an investigation? The customer service is horrible. I promise not to purchase from Best Buy again and I will be spreading the message.
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Review
#760302 Review #760302 is a subjective opinion of poster.
Product
Best Buy Gift Card
Cons
  • Customer service or refund policy
Reason of review
Poor customer service, problem with delivery and waiting on a refund
Preferred solution
Full refund

Best Buy - Manager Review from Pittsburgh, Pennsylvania

1.0
Details
I was in you store today in cranberry pa 12/21/15 To return a video that I purchased because it didn't work. When I was being help by a lady at the store who stood in front of me telling me the game is fine and used the exact words I'm a lier infrom of whole store which embarrassing me and my 70 year old dad. When I tried to explain to her that I didn't appreciate what she said and tried to explain what's wrong with game she once again said I was a lier in front of customer and store I told her I want a apology she did give me a refund for game and when asked to see manager she told me and my dad to leave before she called police which again was said in front of all customer in store. I am expecting something done apolicy will not work I want her terminated or I will be contacting attorney for all the embarrassment and defamation that I received in your store
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Review
#755624 Review #755624 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service

Best Buy Online Order Review from Plymouth, Pennsylvania

1.0
Details
I placed an order online for I store pick up. I was charged not only the $143 for the order but also $65. After 3 hours and 3 different agents in the phone and going to the store, nobody knows why I was charged the $65. Today, due to this mysterious charge I was also charge $300 in courtesy fees and was told that it will take 1-2 business days to review my email. They better hope to resolve this before my autopays go through or they'll owe me even more.
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Review
#747094 Review #747094 is a subjective opinion of poster.
Reason of review
Pricing issue