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Best buy lets just say if u buy from best buy make sure u check it out there befor u leave and dont let them deliver it to u make sure u take it your self cause they are careless with things and it will come damage be real i mean real careful with best buy they lost me...
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Review
#1571085 Review #1571085 is a subjective opinion of poster.

Rip off old lady at Best Buy

1.9
Details
My 85 year old aunt went to Best Buy to buy a 43 inch LG TV , Samsung Sound Bar Stereo and Warranty for the TV and installation charges amounting to $1132.00 on April 12 for installation of stereo and tv on the 20th. She took home the Stereo only and they said they did not have the TV and they will send her one. They sent her a 32" Insignia TV and she told the UPS driver it is not the TV she ordered and sent it back to Best Buy. She was furious and went to the store and spoke Mr. Cavalieri about the problem and he said he is waiting for the TV to be returned. My Aunt Helene who has a BEST BUY credit card for the purchase by the way told me what happened so I went to the store and a Jon waited on us and he said the tv was returned so he gave her a credit for everything except the Stereo and he recharged her Best Credit Card for the right TV 43" LG and all the services and warranty again. The TV was sitting on a pallet in front of us in the store cash register. What kind of *** is this making us go through all this *** over again so I took the TV to my aunts house and another service call to install the stereo and tv is delayed till the 26 of April. She is happy it is straightened out but I am not when a rip off is made on my 85 year old aunt. I am P.Od. Do not buy at BEST BUY. I had dealings with them myself. I bought a 42" TV 5 years ago and had a warranty on it and it broke down not long after I purchased a Panasonic. The Geek squad came out 3 times and the third time the junked it. Best Buy said because they did not deliver the TV I had to take the TV off the wall and bring it back for another TV. The geek squad had the TV off the wall 3 times why couldn't they take it back to the Best Buy around the corner and replace a TV they could not fix. Crappola. I never shop there and I told my aunt to stop.
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Review
#833757 Review #833757 is a subjective opinion of poster.
Pros
  • I stopped shopping at best buy
Cons
  • Bad customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Crappy Service Misrepresentation

Best Buy - Tv Mount Review from Philadelphia, Pennsylvania

Moving to new house so bought TV mount in ahead of time in anticipation of move. The item won't work in our new house but can't return due to 2 WEEK return policy. Who has a 2 week return policy! Toohat's ridiculous! Rude staff and even more rude management. Never shop at Roosevelt Blvd. store!
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1 comment
Anonymous
#1057083

It's *** but a lot of places have 14 day return policies on electronics nowadays. Of course that should all have been listed on the receipt. Some places are pretty lenient and will work with you in some way, overriding the return or letting you swap it with a different one from the shelf.

Review
#727257 Review #727257 is a subjective opinion of poster.
Reason of review
Damaged or defective

Best Buy - Gift Card Review from Philadelphia, Pennsylvania

1.0
Details
My wife & I purchased a 40 inch Samsung TV from Best Buy in Whitehall, PA. When we got it home & mounted it on the wall we found that the smart features of the TV did not work. Sadly this is the only reason we bought the TV seeing as we weren't hooking it up to cable or satellite. I contacted Best Buys Customer Service Team & spoke with Jennifer. She promised me that Best Buy would exchange the TV & give me a free upgrade seeing as this model didn't work & as compensation for my troubles. She told me that I would have to call back the next day & speak with the store manager so this could be done. I called back the next day & the manager refused to honor the deal that was made. I then called the corporate office & spoke with the Customer Service Team who refused to do anything to fix the problem. They then put me though to Executive Customer Service who promised to send me a $75 gift card (which they never did ). Then I called Executive Customer Service again & spoke with Andrew Chase who also promised that Best Buy would be willing to exchange my TV with a free upgrade if the representative Jennifer promised that. He promised to listen to the taped conversation & get back to me in 24 hours. He never called back as promised. Over a week later he called back & told me he wasn't honoring the deal he made with me. I had the named of the man who is in charge of the customer service team so I called the corporate office & asked for him. The operator told she was transferring me to his office. This lying *** didn't do what she promised & instead put me back to Executive Customer Service Department. I am now stuck with a broken TV. This company doesn't care at all about it's customers & they are consistant liars. They refuse to put you through to the people you ask for in the corporate office. In my eyes it's because the big wigs only care about counting the money from the customers & not about you if you have a problem. This company has forever lost my business & I hope you will join in BOYCOTT of BEST BUY. Please don't be *** like I was & put your trust in a company that just doesn't care about you. If this company wants to contact me in regard to this matter they are more than welcome to but i want no one from Executive Customer Service Department to contact me seeing as they are liars.
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4 comments
Anonymous
#967375

Contact the manufacturer of the TV and work something out with them and then never go to bb again!!

Anonymous
#968121
@4x5n

We did contact Samsung & they promised a call back in 48 hours in regard to the matter but they never called back. I then contacted them back & they wanted to send a tech to my house to try & fix it.

I told them I didn't want to be stuck with a defective TV that has issues from the start. I asked them to exchange it with a free upgrade but they refused that offer.

Anonymous
#966918

Don't hold your breathe waiting for a response. Next time go elsewhere like all former customers do.

Anonymous
#968126
@No Best Buy

Sadly all the electronic stores must have the mentality. 2 years ago we bought a 60 inch LG TV & Blu Ray Player that when we plugged it in it caught the wires on fire & smoke started pouring out of the Blu Ray Player, our Directv DVR & the back of the TV.

I contacted hhGregg & they refused to do anything about it since it was less than a month old & any thing less than a month old is supposed to be taken care of by the manufacture. LG refused to do anything cause they are just plain *** So in

both Best Buys & hhGreggs cases BUYER BEWARE!

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Review
#616457 Review #616457 is a subjective opinion of poster.
Product
Best Buy Gift Card
Reason of review
Damaged or defective
1.8
Details
After conning us to buy a Geek Squad protection plan on a 75" Samsung TV, Best Buy refused to honor the plan when asked to replace or repair the TV, when it stopped working properly only 2 months after it's purchase. TOTAL SCAM. We are now out of pocket for $3000.00....
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2 comments
Anonymous
#949253

your story has more holes that swiss cheese buddy...

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Review
#553739 Review #553739 is a subjective opinion of poster.
Cons
  • Customer care
Reason of review
Damaged or defective
Loss
$2945
Preferred solution
Full refund
I spend enough money with bestbuy to become their elite PLUS member. Every Time i call the customer service line I always get a answer "NO". Their customer service in the store are the same. WOrst in the world. I even sent the CEO a email HOW angry i was over the way...
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10 comments
Anonymous
#1068259

Elite Plus membership does not grant you free extended warranty... that I know of.

Yes, they are correct, the warranty is covered by the mfg, and is at least 1 year. Some parts are covered for more than 1 year. Repair would be done at an authorized repair center.

Did you even check the specific warranty? Or, just complain about how unfair it all is because you spend a lot of $.

Wow. The entitlement is amazing.

Well, I spend alot of money on gas for my car, so when the engine fails, I should be entitled to a new engine! right?

If you bought a washer with less than a 5 month mfg warranty, then don't complain because you bought cheap! My guess is it does have a longer warranty, but you just accept whatever is said by whoever answers the phone.

1. Check the warranty. This is included in the documentation you received with the washer. Or, go the the mfg website and check on the specif model of the washer for the warranty periods.

2. If it's still under warranty, go to a certified repair center with your original receipt and THEY will tell you if it's covered. Skip BB and the mfg.

It's been over a year, so, no, it's most likely not covered now. It amazes me how little knowledge people have about the products they purchase, and little research they do.

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Review
#471652 Review #471652 is a subjective opinion of poster.
Loss
$600
This best buy doesnt care about its employees or customers bad management erin griffin is THE WORST shes always starting drama with associates and is a down right *** hole there was a sweet girl who worked front lanes and she was always helping someone her name began...
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Review
#502235 Review #502235 is a subjective opinion of poster.
Service
Best Buy Manager

Best Buy review in Philadelphia, Pennsylvania: Everything that I bought is breaking within one year

The refrigerator needs to be replaced and your team will not replace it for they won't bring it up my porch as your workers did prior for the initial sale. The iPhone was your stores fault and I have to suffer. The television has never been touched except for your repair man and I was not told that the manufacturers warranty My dishwasher doesn't clean my dishes and when I went to the store they took so long to see why there wan't protection plans on the order that I indeed remembering purchasing, warranty expired at 12:00 THE EVENING PRIOR.
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3 comments
Mike_mn
#809603

Your at the end of the mfg warranty period, your appliances are failing, and your blaming BB! There home delivery and repair is terrible, but don't blame BB because the mfg is terrible.

.

Quality in being reduced in all areas of mfg.

It's sad. I'd rather pay a little more for a quality product that will last for years, rather that the horrible quality stuff there putting out.

.

In my opinion, the best thing to do is compare the SAME model number of whatever appliance your interested in, from various stores.

Retail stores can custom order the appliance with lower quality. Someday, mfg will get wise that this only hurts them!

Mike_mn
#809604
@Mike_mn

...

Anonymous
#798003

they doen't call it WORST BUY do they????????????//

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Review
#480077 Review #480077 is a subjective opinion of poster.
Loss
$15000

Best Buy review in Philadelphia, Pennsylvania: Returned Cell Phone & Contract Was Never Cancelled

I bought a Samsung Galaxy IV at Best Buy Union Square store #1531 during the Black Friday special and returned it within the 14-day trial period, but the store never recorded my return with Verizon. I have the receipt and spent at least 15 minutes there with them closing out my account. Now I find out that they never completed or submitted it to Verizon. One Best Buy rep at the store told me that it happened because it was busy during the holidays and lot of things did not get done. What a reassuring statement for a Best Buy rep to make. When returning and or cancelling your cell phone and service make sure to double triple check that best Buy has submitted the proper paper work. Unfortunately, it must be done through them and not the carrier. Instead of buyer beware, it's returned beware.
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Review
#470875 Review #470875 is a subjective opinion of poster.

Contact Best Buy Customer Service

Website:
www.bestbuy.com
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
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Best Buy review in Philadelphia, Pennsylvania: Paid for Ipad Air 32gb but 16gb was in box

Be careful when buying open box items at Best Buy. The company says the items are inspected by the Geek Squad and then resealed and resold. I was charged $500 for a used iPad air 32gb, but it was really a 16gb iPad air, which retails new for $500. Best Buy says it was a mistake, but had I not brought the item back the next day to ask a question, they would have gotten away with a great bait and switch. I also had to talk to two managers before I could get any help at all. Buyer beware of the open box items they sell.
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1 comment
Anonymous
#773485

does not suprise me WORST BUY IS IT REAL NAME

Review
#470871 Review #470871 is a subjective opinion of poster.
Reason of review
Not as described/ advertised