customer service store service customer geek squad phone manager order money people
1.0
Details
This started as an ad on Instagram for BestBuy stating up to $550 credit for phone trade in program, which I took advantage of on 3/19/19 for a total value of $850 (Samsung Note 8 $550, and Samsung S8+ $300). Before signing, I asked the Pick Up attendee (because...
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Review
#1550379 Review #1550379 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Unwillingness to help
  • False information
  • Awful return policy
Reason of review
refused credit promised
Loss
$600
Preferred solution
Full refund
Tags
  • Customer Serice
  • Customer Always Wrong
  • Complaints
  • General Manager Attitude

Scamming technician | Best Buy review from Lancaster, Pennsylvania

1.3
Details
My computer was diagnosed as beyond repair onsite and needs specialized repair and needs motherboard overhaul, $200.-- to $1000 plus for repairs. He did not test the power voltage, nor the fan if working, just plugged it the power supply to an outlet and lo and behold, you need the motherboard replaced with either a new computer or motherboard repair. I will give you his name at later date. this occurred at a Best Buy in York, Pa , 17402 and ,date Jan17,2019 time of consult,between12 and 1 PM. At the time of consult he removed a gadget or item for my computer desk tower and proceeded, like testing the output on the monitor, and no picture display!!, and from there he said you need a motherboard repaired!!!
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Review
#1456635 Review #1456635 is a subjective opinion of poster.
Cons
  • Delivery and customer care
  • Hostile store manager
  • Long lines
Reason of review
Poor customer service
Tags
  • Customer Service Nightmare

Best Buy falsely advertises & oversells products not in stock

I ordered from BEST BUY on Black Friday an external hard drive by e-mail to be delivered to a local store for pick up. Approximately two hours later I received an e-mail that the product is "not available" and to call customer service. Several times I called, was on hold 20 minutes and then disconnected. I finally was able to get through around 4:30 am and was kept on the phone ONE hour while the representative was "trying" to switch the order to another store for pick up and was corresponding by e-mail with her supervisor and waiting for "approval" from the supervisor. She was not "permitted" to change the order to a shipment order to my home. Customer service said they had to change the order to another store "who had it in stock." Several hours later another e-mail arrives that the product isn't in stock at the second store and to call customer service and the process repeats again. Finally got through to Customer Service at midnight and was kept on the phone over AN HOUR waiting for a supervisor who never answered, via e-mail, to respond to my request to ship the product. Customer Service said since the product is no longer in any of their stores they are cancelling the order. This is false advertising with the intent to oversell and then delay and mislead the customer. It's dishonest and a horrible way to treat a customer. When Customer Service was asked for a corporate complaint number she couldn't find the number quickly because the system was slow. BEWARE OF BEST BUY- they not only sell games, but they specialize in playing them against their customers.
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Review
#277934 Review #277934 is a subjective opinion of poster.

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