customer service store service customer geek squad phone manager order money people
This started as an ad on Instagram for BestBuy stating up to $550 credit for phone trade in program, which I took advantage of on 3/19/19 for a total value of $850 (Samsung Note 8 $550, and Samsung S8+ $300). Before signing, I asked the Pick Up attendee (because...
View full review
#1550379 Review #1550379 is a subjective opinion of poster.
Best Buy Customer Care
  • False information
  • Lack of knowledge
  • Awful return policy
Reason of review
refused credit promised
Preferred solution
Full refund
  • Customer Serice
  • Customer Always Wrong
  • Complaints
  • General Manager Attitude

Scamming technician | Best Buy review from Lancaster, Pennsylvania

My computer was diagnosed as beyond repair onsite and needs specialized repair and needs motherboard overhaul, $200.-- to $1000 plus for repairs. He did not test the power voltage, nor the fan if working, just plugged it the power supply to an outlet and lo and behold, you need the motherboard replaced with either a new computer or motherboard repair. I will give you his name at later date. this occurred at a Best Buy in York, Pa , 17402 and ,date Jan17,2019 time of consult,between12 and 1 PM. At the time of consult he removed a gadget or item for my computer desk tower and proceeded, like testing the output on the monitor, and no picture display!!, and from there he said you need a motherboard repaired!!!
View full review
#1456635 Review #1456635 is a subjective opinion of poster.
  • Delivery and customer care
  • Poor service and lack of honesty and knowledge
  • Hostile store manager
Reason of review
Poor customer service
  • Customer Service Nightmare

Best Buy falsely advertises & oversells products not in stock

I ordered from BEST BUY on Black Friday an external hard drive by e-mail to be delivered to a local store for pick up. Approximately two hours later I received an e-mail that the product is "not available" and to call customer service. Several times I called, was on hold 20 minutes and then disconnected. I finally was able to get through around 4:30 am and was kept on the phone ONE hour while the representative was "trying" to switch the order to another store for pick up and was corresponding by e-mail with her supervisor and waiting for "approval" from the supervisor. She was not "permitted" to change the order to a shipment order to my home. Customer service said they had to change the order to another store "who had it in stock." Several hours later another e-mail arrives that the product isn't in stock at the second store and to call customer service and the process repeats again. Finally got through to Customer Service at midnight and was kept on the phone over AN HOUR waiting for a supervisor who never answered, via e-mail, to respond to my request to ship the product. Customer Service said since the product is no longer in any of their stores they are cancelling the order. This is false advertising with the intent to oversell and then delay and mislead the customer. It's dishonest and a horrible way to treat a customer. When Customer Service was asked for a corporate complaint number she couldn't find the number quickly because the system was slow. BEWARE OF BEST BUY- they not only sell games, but they specialize in playing them against their customers.
View full review
#277934 Review #277934 is a subjective opinion of poster.

Contact Best Buy Customer Service

Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
(757) 220-1352
All Best Buy Contacts

Best Buy Products and Services Reviews

Compare Companies

Best Buy
Best Buy
8438 reviews
8438 reviews
Compare Best Buy vs Walmart

Latest Question

Best Buy Questions