Best Buy Reviews in Easton, Pennsylvania
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Pacific Kitchen viking Range | Best Buy review from Easton, Pennsylvania
Bought a top of the line Viking range from Best Buy(Pacific Kitchen). They do not know the product as it was the worst experience of my life.
Viking Range Range
- Nico the manager who was rude and played with his fidget spinner
- Was not honest
- Poor management
Reason of review
Return, Exchange or Cancellation Policy
BEST BUY has the worst customer service EVER!!!!
We purchased a dishwasher from the Whitehall, PA BEST BUY store, and they scheduled delivery for ten days later. I came home from work early to be there during the 5-9pm window they gave us. The appointment had been confirmed the day before, but no one came that evening to deliver and install our dishwasher, and no one called to tell us they weren't coming. After hours on the phone with the worst wait times (average 40 minutes) and most callous customer service people ever, we got it rescheduled. This time they wanted to come on a Saturday night. Oh well, we need a dishwasher, so we cancelled dinner plans and waited again for a 5-9 pm installation window. Again they confirmed the appointment the day before, and again no one showed up. Now when we call them, they either pretend they can't here us "hello? hello? we must have a bad connection" or they just hang up. Broken promises, impossible communication loop - it's like a bad dream and I can't wake up.
Best Buy Installation
- Fail to keep promises
- 2 failures to deliver and no notification
- Lack of help
Reason of review
Poor customer service
Let the company propose a solution
Absolutely Ridiculous Customer Service | Best Buy review from Easton, Pennsylvania
I purchased a Toshiba Satellite a505 laptop online and since it wasnt available to pick up at any store near me i decided to drive 70 miles to get that laptop since i wanted to gift that to one of my closest friends who was going overseas next day. As per the online purchase thing i waited for 2 emails( first to confirm inventory and then second email confirming that product is ready for pick up). i drove an hour and half away to get to POTTSTOWN PA store. After waiting over 2 hours in the store and in those 2hours i was continuously told that there staff is looking for my laptop and also they have received the email and acknowledged it. Well u guessed it.... after 2 hours of wait the customer service girl came to me and said that i dont know how u handled to wait for this long if i would be at ur place i would have left by now but anyways u r gonna have to leave now anyways cuz they r telling me to tell u that we dont have it. I got pissed and asked WHO THEY and she said my manager and i said where is he himself. she went on to call a manager for me...... here we go again. 3 guys passed all wearing manager name tag but refused to talk and told the girl to call someone else. finally one SO CALLED MANAGER "CHRIS" came in to talk to me. Talk to me ......what the *** only to tell me that he cant do anything they dont have my laptop and since its an online order jut call 1888bestbuy to cancel my order. I asked him that i want to talk to the GM. he said he was the GM and he already told me what to do and he left. I held my anger back and left that store and called their SO Called CUSTOMER SERVICE..huh....after 3 times explaining my problem to 3 different people the fourth one was kind enough to atleast dont hang up on me and listened to what i wanted to say and went on explaining me that it happens sometimes that store doesnt have inventory. I said really so that means that ur online emails mentioning "checking inventory at store and then ready for pick up is all fake". Like wise he got trapped and didnt had anything to say. I said i need ur corporate number. he said that i can call anywhere i want but its not gonna make any difference and only thing he can do is to offer me a discounted price on a different model. I badly wanted a laptop so i looked on their website and gave him a different model. Found it in a different store and went to pick it up. Wish Would have never done this mistake again Went to pick up at the store only to find out that instead of getting a discounted price i have been overcharged. It was for $599 listed on the website and i was charged $699. don know how and don know why but it was there. called back and cancelled the whole order and came back home pissed to the extent u can imagine. I am really really looking for a way to file a complaint against this company. If anyone out there knows a way or knows any way that i can reach out to their CEO or anyone of same designation pls reach out to me at firstname.lastname@example.org. I would really really appreciate it.
Best Buy Manager
Best Buy Scam
Purchased an open-box flat screen tv for christmas. was told it was complete. Manager wouldn't lift out tv for me to check. Was w/o a stand. Dec 26 at Best Buy (after 35 minutes) said they'd order one and it would come w/i 4 days. Customer service person (all of them) were rude to all customers and called security if you continued to state your case.It is of course backordered AND THEY CHARGED MY CREDIT CARD for the stand. Which was part of the original purchase. Will not ever purchase from them again. Ever, ever, ever.
Best Buy Manager
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