customer service store service customer geek squad phone manager order money people

Best Buy - Sales Manager Review from Doylestown, Pennsylvania

We came to buy a 65 to 70" TV and the sales people were too busy talking to each other to help us, then when they finally did start to help us they would start talking to other customers that came up to ask them questions instead of talking care of us first, then we asked to talk to the manager who the sales girl said didn't have time to talk to us so my husband went over and asked him about the TV we knew we wanted. He was in a rush and one of our questions was if he could include a remote for the display which was missing one. He said that he could only give us half off a remote. Then he rushed off. I can't believe how rude, rushed and bothered the staff seemed having to make time to answer questions to see us a TV. Rude.
View full review

I am a female sr. citizen who needed a new tv for my bedroom.

went to best buy and was completely ignored while there were sales associates who were available to help me . so went across the street to Sears where a very polite young man assisted me, gave me helpful advice and got the sale..I will never purchase anything from Best Buy


Serves you right for going to Best Buy. What did you expect?

View more comments (1)
#608430 Review #608430 is a subjective opinion of poster.
Best Buy Sales Manager
Reason of review
Poor customer service

Best Buy - Refurbished Computer Review from Doylestown, Pennsylvania

I bought a refurbished computer less than a month ago to use for school. It was always slow but in the last few days it has been freezing up completely when I try to use the Internet and I have to shut it down. I called and they said all they can do is have me take it to the store and have it diagnosed, which starts at $69.99. I reiterated that I had just purchased this computer. She said there was nothing else they can do. It's possible the repair may be covered under warranty, but I would still have to pay for the diagnosis.
View full review

Of course you have to pay for the diagnostics. Why are you so entitled or special that the rules don't apply to you?The services they offer are not free.

When you buy a car from a dealership and need work done on it, you take it back to the dealership and 9/10 times you'll have to pay for the service you want done. Same thing if you take it to a regular mechanic, you don't expect free work done from them.

Getting your computer diagnosed or worked on is no different. You're just an entitled diva


I have yet to purchase anything refurbished that actually worked. A couple of years ago or so I bought a Tom Tom GPS.

It went haywire in 8 months. I sent it for warranrty/replcement. A week later they sent me a refurbished replacement.

It had the same problem. My advise is buy new but not from Best Buy.


Did you load any software?????

View more comments (2)
#533397 Review #533397 is a subjective opinion of poster.

Review from Doylestown, Pennsylvania | Best Buy review

STILL waiting on preorder Note 4. Was told I'd have it launch day (10/17) then was told Saturday, then Monday, then Wednesday. Called today (wednesday) and wasn't even given a time, just told its a "waiting game." Was also told they had one for sale to the general public at a different best buy, when they still had preorders to fill. Totally disorganised and borderline scammers. Utterly disgusted with their customer service.
View full review
#549553 Review #549553 is a subjective opinion of poster.

Unprofessional Customer Service Review

Took geek squad 14 days to replace I phone under insurance claim, wad told I would get a text when ready, never got text, I called the 14th day and was told my phone was there for 2 days, very unprofessional, bad customer service, staff is not well trained
View full review
#492978 Review #492978 is a subjective opinion of poster.
Ever try calling Best Buy and trying to reach a human being?? You would think that the "Sales Dept" would be easy to reach, since all companies would like to sell their product, NOT at BEST BUY !!! I have called numerious times, trying to get hold of ANYONE, just to...
View full review
1 comment

maybe try facebook lisa smith vp of your customer care experience

#476934 Review #476934 is a subjective opinion of poster.

Best Buy Has a Problem-

....We live in Oklahoma City and we buy most of our TVs,stereos and DVD players at Best Buy.My first complaint is that since I am disabled, The store does Not have an Electric Cart for the ones at Wal-Mart. The second problem with Best Buy is that there is Never a sales-person willing to Help you with your purchases. We arrive with the money to buy our items NOW...and the staff just Looks at us and wanders Away somewhere. This store needs Sales Persons that have Knowledge of All of the products available, their Cost -And their Warranties.
View full review

Dear I Hate...etc...etc..,

Keywords here are: Customer,Geeksquad,assist &Products. Not about "Hate", as far as the Geeksquad &Their Function is concerned.

They are about Warranty Service.I've got no Beef with Them...Just the Salespersons-who Aren't There for me. (I see you've gotten up on the Wrong side of the Nest,Birdie...).Westie.


because one minute you hate Best Buy, now you don't.


no offense but Westie, you're really bipolar.


...So very Kind of you to respond to a customer's Concern...and by the way, my husband takes my wheelchair to Best Buy now. We Always purchase "Geeksquad"Protection, and we certainly Appreciate the assist we receive regarding the Products we buy. Westie.:)


Our job as a electronics sales company isn't to supply your medical needs but your technological needs. I hope you have a serious disability and are not a overweight whale like the rest of the U.S..

Blame your absence of a wheel chair on all of the obese people who use them because they eat so much they can't walk 5 feet in front of them without getting tired. So what if you enjoy food, so do I, workout lazy people!

Back to your issue, GO TO BESTBUYS WEBSITE and post about your issue or speak with a manager. We cant improve if you don't tell us.

I am sorry about your bad experience with the salesman but not the wheel chair. We can't afford to take care of those needs for you and make money. Face it, we are a business and are in it to make money like it or not.

So is Walmart, Sam Walton worked 21 hours a day and told his family to come to his work if they wanted to see him. Its business sorry!


Dear Westie,

Thank you for your kind response. I have indeed noticed the errors in locations of the original posters, particularly mine.

I pray you and yours fared well as a result of the terrible weather throughout your state.


:eek ....Dear Amy, I have noticed that,also.Seems my posts Get Around more than I do.This is Not my doing-However, you might want to watch your own posts...You might wind up sending posts from Florida.WJ.


Oh, Sorry. In re-reading, I see that you live in Oklahoma. How does your account post from so many different states?

Thanks again for your attention to my inquiry.


Dear WestieJ:

How is it that your posts appear from Pennsylvania, Colorado, and Texas?

Thank you for your reply.


...I see...(said the blind mouse)...He doth Protest too much.Perhaps Consumer questions are not his Forte.He didn't even Offer a suggestion regarding my Best Buy post..WJ.

View more comments (27)
#308721 Review #308721 is a subjective opinion of poster.

Sold me a "DEAD"laptop,its brand new, and has a bad motherboard | Best Buy review from Doylestown, Pennsylvania

purchased a new samssung laptop,it would,t turn on,returned it to the store, they won,t take and had me return it by mail to the maker, weeks later i thought i had recieved my new laptop...again it wound.t turn on, and best buy would not take it back nor refund my money...i.m out about $300.00 bust buy said the 14 day return period had expired, so now i,m responsible for mail time, when best but said i had to mail it back to the maker...why diden,t best buy return it ?
View full review

I am kind of thinking on the same lines as MauiAL50. This laptop sounds like it was not purchased at best buy. I am sure they offered to service your item per the MFW. I want to know where I can buy a samsung laptop for $300 at a Best Buy.

I do not work for best buy, use to work at a movie theater when I was younger. I find it hilarious that things do not change on the retail side of things.

Pro-tip, learn to type; i,t#!@$#s jhardwwe to Kni2ow what,s yer saying32


I've had "dead" laptops from both the manufacturer and from the big box stores as well. I actually had one "customer service" person tell me that I needed to plug it in and charge it overnight to get it to turn on that the battery needed to be charged to run the computer on AC power!

Now to the original poseter (albeit too late) and others, kep this in mind...if you have something that doesn't work from the get go (or even stops working) and is within that return period, return it. So when BB said to send the laptop back to the manufacturer for repair you simply hand them, Best Buy, your receipt and say that you would like to return the product stating that it does not function as needed. I actually had to do that with a Toshiba laptop I purchased when Circuit City was still a bigbox store. The screen had a blown pixel right out of the box and when I tried to exchange it they said one stuck pixel was "within tolerances". I told them it's not within mine since I just paid over $1200 for the laptop. They said to take it up with the manufacturer and I told them fine I'd like to return it. They only agreed to do it after they said I'd not be allowed to purchase another one from the store which I found very odd that they'd not want a sale. Whatever, I bought it elsewhere.

In summary, if you are within the return period and it doesn't function as described, return it.


I think there's more to the story than that. Where did you buy it from?

The store, MarketPlace, or through the manufacture, or some online store.

Because they will take the laptop back within 14 days.

Just seems like there's missing pieces.


Just curious, did you plug it in before trying to turn it on? I mean, I can see one, but two laptops to the same person not coming on seems a stretch to me.


sara, how bout yu open up a store and run it the way yur no sense self would like for it to be ran and see where it ends up... Obviously it seems that you're intelligent enough to do so.. Hahah

Oh nd i do not work for Best Buy...


shut up Sara, no one cares about your b**chy comment. as for you anonymous, they didn't return it because IT'S NOT THEIR RESPONSIBILITY AFTER THOSE 14 DAYS.

THEY DIDN'T MAKE THE COMPUTER YOU DUMB MOTHERF**KER. if you purchased a replacement plan then yeah, that's more money for them. but it also means that they can fix their laptop.

you scratch their back, they scratch yours. retail stores don't make a lot of profit on computers which is why they offer replacement plans.


Best Buy is THE most reprehensible corporation. I have recently come to this undeniable realization after years of purchases on big-ticket items.

Regarding my own experience, I have written to the so-called customer care department which turned out to be useless. I will never make another purchase at Best Buy and am clearly not alone.

Just a heads-up to you regarding your will probably receive a few responses from condescending flunkies who will defend Best Buy with attempts at insulting you as well as blaming you. Do not be discouraged, these few will stop at nothing to prove they have an intelligence quotient of less than 50!

View more comments (6)
#299877 Review #299877 is a subjective opinion of poster.

Contact Best Buy Customer Service

Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
(757) 220-1352
All Best Buy Contacts

Best Buy Products and Services Reviews

Compare Companies

Best Buy
Best Buy
8436 reviews
8436 reviews
Compare Best Buy vs Walmart

Latest Question

Best Buy Questions