customer service store service customer geek squad phone manager order money people

Worst employees | Best Buy review from Harrisburg, Pennsylvania

2.5
Details
One of the worst customer treated place at Johnson town road location at PA. Talk with one of the customer representative he told me to get the device to the store for exchange coz I bought Mac pro book 10 days back and it stop working. But when I bought back to store they treated me unprofessionally. Worst place to shop. Never ever I will visit or I will refere my friend and family.
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Review
#1417156 Review #1417156 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
1.0
Details
11/26/18 at Best Buy Boardman, Oh Needed Canon printer ink. In store on shelf listed at $80.99. Best Buy on line listed at $70.99. At register, was told they won't price match on Cyber Monday. I showed her their own ad online but was told they will not match their...
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Review
#1408037 Review #1408037 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Pricing issue

Excellent customer service | Best Buy review from Fairless Hills, Pennsylvania

2.5
Details
I was recently in the best buy at Alamance Crossing in Burlington NC. Julian Sims took very good care of me. He was polite, courteous, quick, and knowledgeable. Like
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Review
#1254894 Review #1254894 is a subjective opinion of poster.
Reason of review
Good customer service

Best Buy sucks

1.0
Details
They hard sell you on everything and if you want a refund on items you were dumb enough to buy like me it takes 5 to 10 business days to get your money back I will never shop there again
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Review
#1149261 Review #1149261 is a subjective opinion of poster.
Reason of review
Problems with payment
3.4
Details
Interesting the geek squad support blog has NO current posts. They delete anything contrary. Bought an in store open box tv. Never got delivered. No one knows where it is. Best Buy says wait. How long will that be? 3rd reschedule now. Filed a fraud complaint with my...
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1 comment
Anonymous
#1720556

Agreed. Best Buy has the Worst phone support ever. I have driven to the store twice while sitting on the phone waiting for someone to answer.

Review
#1140329 Review #1140329 is a subjective opinion of poster.
Pros
  • Sales staff
Cons
  • Delivery
Reason of review
Problem with delivery
1.0
Details
I want to start of saying thatlast year i bought a espon projector and a yamaha surround sound and a system i spent over 5500.00 dollars. Go in the store yesterday to buy a 4k tv i have 3000.00 dollars in my pocket.im looking at the xbox stuff when i notice a employee...
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3 comments
Anonymous
#1389619

OMG. Your post make my eyes bleed!

A little punctuation would be nice. Your sentences run together.

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Review
#1105169 Review #1105169 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

How hard is it to get a fridge and dryer? | Best Buy review from Wyomissing, Pennsylvania

2.6
Details
In early July, we ordered a dryer and refrigerator for delivery on 8/21. They confirmed our delivery, but we did not get a call that day. Despite it, I spent 6 hours at my house waiting. I heard absolutely nothing from them. I then had to call them, and they had no idea where any of my order was. It took a WEEK of calling SEVERAL TIMES A DAY and speaking to corporate, the appliance manager, and the store manager above him to get any type of resolution. Bottom line was that our fridge was out of stock (not that they told us), we were not getting it, and we had to ARGUE with them over which we would get and repeatedly ask them to upgrade us for free and give us the warranty. It got installed today.... and it does not really fit. Although we SPECIFICALLY told them the size of the slot it needed to go in, the left door cannot open all the way. Idiots. We are done though, it is what it is. We ended up cancelling the dryer because they could not get an answer on when they would be able to install it (it required a propane conversion). A week is more than enough time to source a dryer and do the conversion. We called a local appliance store, they said they could deliver Thursday. That was it. Nothing else required. We are super pissed and will never EVER shop Best Buy again for appliances of any sort.
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Review
#1093333 Review #1093333 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Responsiveness
  • Customer service not willing to help or follow up
  • Post purchase care
Reason of review
Poor customer service
Loss
$500
Preferred solution
Price reduction
Tags
  • refrigerators
  • Best Buy Customer Service Nightmar
  • dryer delivery

Poor customer service -monroeville pa | Best Buy review

2.4
Details
Purchased new samsung tv, transported unit home to find out screen is broken. Immediatly called store and was told to "buy a bigger one" since they had no more stock. I then spoke to store manager and he ordered a new one and was to educate employee on proper way to talk to customers. On delivery day we were called to tell us brakes went out on truck and would be rescheduled, gift card was to be issued for trouble. 21 days later finally got tv, no gift card. Called local store to resolve and was told store manager was not available due to meetings. Called corporate but only directed to call centers. Finally transfered to store manager who could care less...he said online is separate company and not connected to store...remember i paided cash in store for tv...not his problem. In short this is why best buy is going out of business and amazon and sams club online will win. To bad customer service means nothing to best buy..get money screw people.
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Review
#1077794 Review #1077794 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service
2.9
Details
After getting a confirmed date and time, we waited for 4 hours for delivery which never happened. We called and were put on hold for 20 minutes and told we were scheduled.....also the delivery address was wrong from where we wanted it delivered....after multiple calls...
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1 comment
Anonymous
#1246140

they did call and give us a fifty dollar gift card

Review
#961697 Review #961697 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Delivery
Reason of review
Poor customer service
Loss
$50
Preferred solution
a gift card for inconvienence

Worse shopping online experience I have ever had. | Best Buy review from Punxsutawney, Pennsylvania

1.0
Details
Would not except any of my 2 debit cards or credit card. Each time said security code (back of card) was invalid. The system, finally let me get the order through by using paypal, only to receive an email saying the order had been cancelled. I went to another site and ordered the item. Next day rec'd email saying item had been shipped. Now what am I going to do with 2 guitars. Most screwed up system I have ever encountered. When received will MAY return to sender. Hopefully I will get my money back???or take it to a store. I will never shop with them again online or in a store. C.S. was hateful and not helpful when I contacted them.
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Review
#942932 Review #942932 is a subjective opinion of poster.
Cons
  • Wasteing my time stealing my money
  • Any of the experince with online shopping
  • Email saying order failed recd email saying order had shipped
Reason of review
Order processing issue
Loss
$99
Preferred solution
Full refund