State: Pennsylvania Product: Best Buy Shipping Service Clear all filters (2 of 88 reviews match)
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Best Buy in Wyomissing, Pennsylvania - How hard is it to get a fridge and dryer?

2.6
Details
In early July, we ordered a dryer and refrigerator for delivery on 8/21. They confirmed our delivery, but we did not get a call that day. Despite it, I spent 6 hours at my house waiting. I heard absolutely nothing from them. I then had to call them, and they had no idea where any of my order was. It took a WEEK of calling SEVERAL TIMES A DAY and speaking to corporate, the appliance manager, and the store manager above him to get any type of resolution. Bottom line was that our fridge was out of stock (not that they told us), we were not getting it, and we had to ARGUE with them over which we would get and repeatedly ask them to upgrade us for free and give us the warranty. It got installed today.... and it does not really fit. Although we SPECIFICALLY told them the size of the slot it needed to go in, the left door cannot open all the way. Idiots. We are done though, it is what it is. We ended up cancelling the dryer because they could not get an answer on when they would be able to install it (it required a propane conversion). A week is more than enough time to source a dryer and do the conversion. We called a local appliance store, they said they could deliver Thursday. That was it. Nothing else required. We are super pissed and will never EVER shop Best Buy again for appliances of any sort.
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Review
#1093333 Review #1093333 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Customer service not willing to help or follow up
  • Third-party customer service
  • Post purchase care
Reason of review
Poor customer service
Loss
$500
Preferred solution
Price reduction
Tags
  • refrigerators
  • Best Buy Customer Service Nightmar
  • dryer delivery
2.9
Details
We asked to see the manager, he worked it out and we finally after 6 hours of our time and many aggravating calls got our tv, which we paid for online and could have picked up at the store days before. Then we were told by the store manager someone would contact us...
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1 comment
Anonymous
#1246140

they did call and give us a fifty dollar gift card

Review
#961697 Review #961697 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Delivery
Reason of review
Poor customer service
Loss
$50
Preferred solution
a gift card for inconvienence

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www.bestbuy.com
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
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