State: Pennsylvania Product: Best Buy Manager Clear all filters (9 of 217 reviews match)
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Best Buy - Poor customer service -monroeville pa

2.4
Details
Purchased new samsung tv, transported unit home to find out screen is broken. Immediatly called store and was told to "buy a bigger one" since they had no more stock. I then spoke to store manager and he ordered a new one and was to educate employee on proper way to talk to customers. On delivery day we were called to tell us brakes went out on truck and would be rescheduled, gift card was to be issued for trouble. 21 days later finally got tv, no gift card. Called local store to resolve and was told store manager was not available due to meetings. Called corporate but only directed to call centers. Finally transfered to store manager who could care less...he said online is separate company and not connected to store...remember i paided cash in store for tv...not his problem. In short this is why best buy is going out of business and amazon and sams club online will win. To bad customer service means nothing to best buy..get money screw people.
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Review
#1077794 Review #1077794 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service

Best Buy - Manager Review from Pittsburgh, Pennsylvania

1.0
Details
I was in you store today in cranberry pa 12/21/15 To return a video that I purchased because it didn't work. When I was being help by a lady at the store who stood in front of me telling me the game is fine and used the exact words I'm a lier infrom of whole store which embarrassing me and my 70 year old dad. When I tried to explain to her that I didn't appreciate what she said and tried to explain what's wrong with game she once again said I was a lier in front of customer and store I told her I want a apology she did give me a refund for game and when asked to see manager she told me and my dad to leave before she called police which again was said in front of all customer in store. I am expecting something done apolicy will not work I want her terminated or I will be contacting attorney for all the embarrassment and defamation that I received in your store
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Review
#755624 Review #755624 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service
1.5
Details
Patrick Sweeney‎Best Buy July 29 at 9:55am · Thanks for a non-answer Best Buy! I have deleted my order number! Best Buy Hi Patrick- I would have expected us to communicate any changes with you prior to delivery day and I apologize for this inconvenience. I did verify...
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1 comment
Anonymous
#1070309

If you can buy from anyone else anywhere else I would do so.

My order has been cancelled rescheduled for 18 days later and i have been on hold for 3 phone calls to the service center and each call was transferred to another rep, explained my situation on new call and then put on hold and disconnected each time

I now have over 2 hours in the horrible experience

do not buy from best Buy-(Worst Buy)

Review
#676455 Review #676455 is a subjective opinion of poster.
Service
Best Buy Manager
Cons
  • Customer service horrendous
  • Delivery sucks
Reason of review
Poor customer service
Loss
$1799
Preferred solution
Deliver product or service ordered
Tags
  • Poor Delivery
  • Customer Service Failure
This best buy doesnt care about its employees or customers bad management erin griffin is THE WORST shes always starting drama with associates and is a down right *** hole there was a sweet girl who worked front lanes and she was always helping someone her name began...
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Review
#502235 Review #502235 is a subjective opinion of poster.
Service
Best Buy Manager
It all began when I tried to buy the top of the line Samsung refrigerator with all the bells and whistles including Soda Stream from the Bestbuy in Oxford Valley, PA. I learned when they tried to deliver it that it won't fit in a std 32 inch doorway. Salesman never...
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1 comment
Anonymous
#974513

But dey still open doe... wouldn't you just have to ship it back and forth to amazon?

You must just suck at life.

Why wouldn't you think to measure the doors lmao. Dumb...

Review
#418390 Review #418390 is a subjective opinion of poster.
Service
Best Buy Manager
Loss
$1500
Tags
  • Bestbuy appliances
  • bestbuy refrigerator
  • bestbuy samsung
  • bestbuy delivery
I was assured before shopping that the policy is to take personal checks. I selected items worth more than 1000.00 in electronics. The sales people and manager (Reggie) was very helpful. I am a senior citizen and wanted to make the purchase with a personal check. I...
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3 comments
Anonymous
#550739

I have worked in retail. Many Companies use Telecheck because they take the lose on any returned check and have to do the collecting.

The business pays for that service so they will not have to eat uncollectable bad checks.

Since Telecheck is the one who is taking a risk with the check then they have the right of refusal. So don't blame Best Buys.

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Review
#346828 Review #346828 is a subjective opinion of poster.
Service
Best Buy Manager
I purchased a Blackberry in mid-December at the store in Wyomissing Pennsylvania. The selling point of the Blackberry over any other smart phone was the fact that Best Buy offered a replacement warranty, not a service warranty. They did not offer you a refurbished...
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9 comments
Patrick
#456167

this guy doesn't make much sense. he's from the same area as me. he probably lives in the ghetto part of Reading.

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Review
#241660 Review #241660 is a subjective opinion of poster.
Service
Best Buy Manager
Loss
$600

Best Buy in Easton, Pennsylvania - Absolutely Ridiculous Customer Service

I purchased a Toshiba Satellite a505 laptop online and since it wasnt available to pick up at any store near me i decided to drive 70 miles to get that laptop since i wanted to gift that to one of my closest friends who was going overseas next day. As per the online purchase thing i waited for 2 emails( first to confirm inventory and then second email confirming that product is ready for pick up). i drove an hour and half away to get to POTTSTOWN PA store. After waiting over 2 hours in the store and in those 2hours i was continuously told that there staff is looking for my laptop and also they have received the email and acknowledged it. Well u guessed it.... after 2 hours of wait the customer service girl came to me and said that i dont know how u handled to wait for this long if i would be at ur place i would have left by now but anyways u r gonna have to leave now anyways cuz they r telling me to tell u that we dont have it. I got pissed and asked WHO THEY and she said my manager and i said where is he himself. she went on to call a manager for me...... here we go again. 3 guys passed all wearing manager name tag but refused to talk and told the girl to call someone else. finally one SO CALLED MANAGER "CHRIS" came in to talk to me. Talk to me ......what the *** only to tell me that he cant do anything they dont have my laptop and since its an online order jut call 1888bestbuy to cancel my order. I asked him that i want to talk to the GM. he said he was the GM and he already told me what to do and he left. I held my anger back and left that store and called their SO Called CUSTOMER SERVICE..huh....after 3 times explaining my problem to 3 different people the fourth one was kind enough to atleast dont hang up on me and listened to what i wanted to say and went on explaining me that it happens sometimes that store doesnt have inventory. I said really so that means that ur online emails mentioning "checking inventory at store and then ready for pick up is all fake". Like wise he got trapped and didnt had anything to say. I said i need ur corporate number. he said that i can call anywhere i want but its not gonna make any difference and only thing he can do is to offer me a discounted price on a different model. I badly wanted a laptop so i looked on their website and gave him a different model. Found it in a different store and went to pick it up. Wish Would have never done this mistake again Went to pick up at the store only to find out that instead of getting a discounted price i have been overcharged. It was for $599 listed on the website and i was charged $699. don know how and don know why but it was there. called back and cancelled the whole order and came back home pissed to the extent u can imagine. I am really really looking for a way to file a complaint against this company. If anyone out there knows a way or knows any way that i can reach out to their CEO or anyone of same designation pls reach out to me at luvchatts@gmail.com. I would really really appreciate it.
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5 comments
Meldon R
#125403

If you're driving 2 hrs each way, you may want to call first. When it's all said and done, what did you want "Chris" to do?

*** you a laptop? He didn't have it, what did you want him to say?

"Chris" didn't email you. Get mad at yourself for not calling and the website people for having a *** inventory system.

Anonymous
#123083

I hope Sirrus doesnt work the P.R. for Best Buy.

You suck at it.

What did you resolve with that *** response.1 you admit your company is and was at fault. 2 instead of resolving and making things right for customer , you preach at what he should have done and try to make it the customers problem to deal with in your own known defects.Now the internet world knows how truly sorry your service is by your own admission .Yet you go even further giving the customer more runaround.Fix this..You Idiots.

Everett
#116119

I work for Best Buy. I apologize for your situation, I don't know if they're aware of the bugs with the .com thing or not, but believe me I gripe about it to a manager every chance I get.

If our inventory system is off by even 1 (which most of the time it is), then the .com will say YES it's in the store, whether it physically exists or not. But very rarely will you receive a 2nd confirmation E-mail without someone physically finding the laptop, scanning it, putting your name on it with our giant green label and placing it behind the back counter. That's procedure and your E-mail doesn't get sent unless that takes place. My guess is the laptop actually was there since you received the 2nd E-mail, but someone misplaced it.

I agree, you shouldn't have to call and double-check. But driving 70 miles...it wouldn't be a bad idea. Tom is correct. District managers don't give handouts.

Store managers have 99% of the power to award or keep. Regarding the overpricing. I've been battling this since I started. The website usually shows a cheaper price than the in-store.

However, you usually get that price if you order it for shipping to your home. Add shipping and handling and it is cheaper to go to the store. In the future, call (enter a department number, any number, it's hard for 1 phone rep to get all calls, better to be routed to the right source). Ask if it's there and someone can physically see/touch it.

Pay over phone or just ask for a 24-hour hold and pay in the store.

Use Reward Zone card, earns you points and saves your receipt in our system for returns. Best of luck and sorry about your experience.

Anonymous
#110990

Tom's advice of calling customer-dont-care won't get you the CEO or someone of that level. It is just a maze of people who try to annoy you to the point of giving up and going away.

I'm not sure if he is being sincere in his advice or not, but you shouldn't have to call to double check what they are telling you online. Why do we have to do everyone's job for them???

Anonymous
#107873

1-888-237-8289, ask for customer care.

Next time just call the store you're going to and pay by cc over the phone. Using the .com really can muddy the process, because of going through the extra steps. :sigh

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Review
#168526 Review #168526 is a subjective opinion of poster.
Service
Best Buy Manager
Loss
$600

Best Buy Scam

Purchased an open-box flat screen tv for christmas. was told it was complete. Manager wouldn't lift out tv for me to check. Was w/o a stand. Dec 26 at Best Buy (after 35 minutes) said they'd order one and it would come w/i 4 days. Customer service person (all of them) were rude to all customers and called security if you continued to state your case.It is of course backordered AND THEY CHARGED MY CREDIT CARD for the stand. Which was part of the original purchase. Will not ever purchase from them again. Ever, ever, ever.
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3 comments
Everett
#116123

Try buying one in a box? Being given the wrong information is unfortunate.

Further questioning would have resolved your issue before it was an issue. (Ask manager: Have you personally seen it?

What happens if it's not, can I return it? If I need something for it, will you guys have it?) Open-box tag should have type on it listing WHY it's open-box.

Anonymous
#103817

probably one of the few things i'd buy at best buy.

Anonymous
#99623

Return it. :roll

Go buy Rosetta Stone for English; you need help. :x

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Review
#166043 Review #166043 is a subjective opinion of poster.
Service
Best Buy Manager

Contact Best Buy Customer Service

Website:
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Mailing Address:
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Richfield, Minnesota 55423
United States
Phone:
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