State: Pennsylvania Product: Best Buy Customer Care Clear all filters (8 of 293 reviews match)
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Best Buy in Hempfield, Pennsylvania - Bait and Switch

1.0
Details
On Saturday July 13th my daughter picked out a laptop that she liked at the Greensburg, PA Best Buy. The sale price was $699.00. She could also get an additional $100.00 off with a student account. We told the sales rep that we would order the laptop the next day after my daughter started her student account. On Sunday July 14th, the price of the same laptop was now $850.00 with no student discount. I called the store and was told that the sales end on Saturday evening. I feel that this was a bait and switch as the sales clerk never mentioned that the sale would end. I guess I'll shop Amazon from now on.
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Review
#1588116 Review #1588116 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Preferred solution
Price reduction
1.0
Details
This started as an ad on Instagram for BestBuy stating up to $550 credit for phone trade in program, which I took advantage of on 3/19/19 for a total value of $850 (Samsung Note 8 $550, and Samsung S8+ $300). Before signing, I asked the Pick Up attendee (because...
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Review
#1550379 Review #1550379 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Lack of knowledge
  • Unwillingness to help
  • False information
Reason of review
refused credit promised
Loss
$600
Preferred solution
Full refund
Tags
  • Customer Serice
  • Customer Always Wrong
  • Complaints
  • General Manager Attitude
When the person I was chatting at Best Buy , his name is James, cannot solve the problem he gave me this number to call. He said that this is the number of a dedicated payment team that can solve my problem. The number I wrote down right away but on the transcript of...
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Review
#1544502 Review #1544502 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

Best Buy in Harrisburg, Pennsylvania - Worst employees

2.5
Details
One of the worst customer treated place at Johnson town road location at PA. Talk with one of the customer representative he told me to get the device to the store for exchange coz I bought Mac pro book 10 days back and it stop working. But when I bought back to store they treated me unprofessionally. Worst place to shop. Never ever I will visit or I will refere my friend and family.
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Review
#1417156 Review #1417156 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
1.0
Details
11/26/18 at Best Buy Boardman, Oh Needed Canon printer ink. In store on shelf listed at $80.99. Best Buy on line listed at $70.99. At register, was told they won't price match on Cyber Monday. I showed her their own ad online but was told they will not match their...
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Review
#1408037 Review #1408037 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Pricing issue
1.0
Details
00 i wish i would of never spent that money last year on a store that has emplouees passing jugment on ppl i will never spend another dollar at best buy ppl need not to think that ppl are doing something wrong one employee made me look at best buy never the same. So...
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3 comments
Anonymous
#1389619

OMG. Your post make my eyes bleed!

A little punctuation would be nice. Your sentences run together.

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Review
#1105169 Review #1105169 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

Best Buy - Customer Care Review from West Chester, Pennsylvania

4.4
Details
The customer service reps took 30 minutes to change my address--10 minutes to verify a code which took me less than a minute to receive and give them-- 15 to speak to reps who had delayed responses to everything I said, the other 5 waiting for the operator to decipher my needs. I am not blaming the reps,well not the 2nd one, but the system they are using. It needs a serious upgrade. For a company that prides itself on having the latest technologies this system (customer service) is very behind. Please update!!!
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Review
#935362 Review #935362 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

Best Buy in Pittsburgh, Pennsylvania - Asking About Laptops

2.5
Details
I called the store in West Mifflin, PA last night and asked if they had Toshiba Laptops the person said they did and gave me a range in price. I called again this morning and was told the same thing by another associate. I went there this afternoon and did not see any Toshiba Laptops so I asked if they carried them and the associate that offered to help me said "we don't carry them anymore." and literally walked away from us not even trying to steer us to something else. I WILL NEVER EVER DEAL WITH THIS COMPANY AGAIN.
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1 comment
Anonymous
#1202923

You probably interrupted their walk to the break room.

Review
#906131 Review #906131 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Having my time wasted
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact Best Buy Customer Service

Website:
www.bestbuy.com
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
All Best Buy Contacts

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