customer service store service customer geek squad phone manager order money people
1.0
Details
To whom it may concern, I write to you while sitting here infuriated with my most recent purchase experience with Best Buy. This has all transpired within the last 12 hours. My wife and I purchased an inexpensive large television, 58" Westinghouse, for our spare guest...
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#1754605 Review #1754605 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Damaged or defective
Loss
$300
Preferred solution
I wanted an exchange for an undamaged television
Tags
  • Lost A Customer

Membership canceled | Best Buy review from Springfield, Pennsylvania

1.0
Details
I have purchased a membership May2018 I want to go use my membership in December 2019 It is good for one year the staff member told me that I canceled it while when I cancel something that I paid for then a bad thing I did I even receive a partial credit no money at all out of everything call Customer Service left numerous ofMessages or someone to reapply got nowhere still out of my money $200 down the drain flushed down the toilet they don’t care pissed off customer
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#1624671 Review #1624671 is a subjective opinion of poster.
Pros
  • Electronics
Cons
  • Purchase but no product
  • Worse than bait and switch is bait and deny service
  • Rude customer service staff
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund

Bait and Switch | Best Buy review from Hempfield, Pennsylvania

1.0
Details
On Saturday July 13th my daughter picked out a laptop that she liked at the Greensburg, PA Best Buy. The sale price was $699.00. She could also get an additional $100.00 off with a student account. We told the sales rep that we would order the laptop the next day after my daughter started her student account. On Sunday July 14th, the price of the same laptop was now $850.00 with no student discount. I called the store and was told that the sales end on Saturday evening. I feel that this was a bait and switch as the sales clerk never mentioned that the sale would end. I guess I'll shop Amazon from now on.
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#1588116 Review #1588116 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Preferred solution
Price reduction

Best buy is careless they will bring your stuff to u damaged

Best buy well lets just say dont let them deliver anything to u cause they will bring it damaged and say it wasnt them smh they try to blame it on the warehouse so u mean 2 tell me everything in the warehouse is damaged cause this aint the first time and i aint the only one ..i have alot items deliverd to me from many places and best buy is the only place that delivers damaged items smh maybe get some delivery ppl who can lift things and wont damage ppl items that they pay for with they hard working money
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#1571093 Review #1571093 is a subjective opinion of poster.
Best buy lets just say if u buy from best buy make sure u check it out there befor u leave and dont let them deliver it to u make sure u take it your self cause they are careless with things and it will come damage be real i mean real careful with best buy they lost me...
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#1571085 Review #1571085 is a subjective opinion of poster.
1.0
Details
This started as an ad on Instagram for BestBuy stating up to $550 credit for phone trade in program, which I took advantage of on 3/19/19 for a total value of $850 (Samsung Note 8 $550, and Samsung S8+ $300). Before signing, I asked the Pick Up attendee (because...
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Review
#1550379 Review #1550379 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • False information
  • Lack of knowledge
  • Awful return policy
Reason of review
refused credit promised
Loss
$600
Preferred solution
Full refund
Tags
  • Customer Serice
  • Customer Always Wrong
  • Complaints
  • General Manager Attitude
When the person I was chatting at Best Buy , his name is James, cannot solve the problem he gave me this number to call. He said that this is the number of a dedicated payment team that can solve my problem. The number I wrote down right away but on the transcript of...
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Review
#1544502 Review #1544502 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

Pacific Kitchen viking Range | Best Buy review from Easton, Pennsylvania

1.0
Details
Bought a top of the line Viking range from Best Buy(Pacific Kitchen). They do not know the product as it was the worst experience of my life.
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Review
#1483122 Review #1483122 is a subjective opinion of poster.
Product
Viking Range Range
Cons
  • Poor management
  • Customers service
  • No service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$25000
Preferred solution
Price reduction

Scamming technician | Best Buy review from Lancaster, Pennsylvania

1.3
Details
My computer was diagnosed as beyond repair onsite and needs specialized repair and needs motherboard overhaul, $200.-- to $1000 plus for repairs. He did not test the power voltage, nor the fan if working, just plugged it the power supply to an outlet and lo and behold, you need the motherboard replaced with either a new computer or motherboard repair. I will give you his name at later date. this occurred at a Best Buy in York, Pa , 17402 and ,date Jan17,2019 time of consult,between12 and 1 PM. At the time of consult he removed a gadget or item for my computer desk tower and proceeded, like testing the output on the monitor, and no picture display!!, and from there he said you need a motherboard repaired!!!
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Review
#1456635 Review #1456635 is a subjective opinion of poster.
Cons
  • Poor service and lack of honesty and knowledge
  • Hostile store manager
  • Long lines
Reason of review
Poor customer service
Tags
  • Customer Service Nightmare

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Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
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Horrible | Best Buy review from Palmerton, Pennsylvania

Horrible - Best Buy review
Delivery people damaged our wooden floors. Very apologetic, however after the apologies and saying I needed to get 2 estimates for fixing the problem.... all communication stopped. I sent pictures and estimates and not one person followed up after that. Left 7 messages.... approximately 7 emails and I have not received any responses . After reading Best Buy reviews I read I’m not alone with my frustrations.
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#1449194 Review #1449194 is a subjective opinion of poster.
Service
Best Buy Installation