State: Pennsylvania Clear all filters (114 of 3254 reviews match)
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Best Buy review in Springfield, Pennsylvania: Membership canceled

1.0
Details
I have purchased a membership May2018 I want to go use my membership in December 2019 It is good for one year the staff member told me that I canceled it while when I cancel something that I paid for then a bad thing I did I even receive a partial credit no money at all out of everything call Customer Service left numerous ofMessages or someone to reapply got nowhere still out of my money $200 down the drain flushed down the toilet they don’t care pissed off customer
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Review
#1624671 Review #1624671 is a subjective opinion of poster.
Service
Membership
Pros
  • Electronics
Cons
  • Price switching
  • Not enough stock
  • Worse than bait and switch is bait and deny service
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund

Best Buy review in Hempfield, Pennsylvania: Bait and Switch

1.0
Details
On Saturday July 13th my daughter picked out a laptop that she liked at the Greensburg, PA Best Buy. The sale price was $699.00. She could also get an additional $100.00 off with a student account. We told the sales rep that we would order the laptop the next day after my daughter started her student account. On Sunday July 14th, the price of the same laptop was now $850.00 with no student discount. I called the store and was told that the sales end on Saturday evening. I feel that this was a bait and switch as the sales clerk never mentioned that the sale would end. I guess I'll shop Amazon from now on.
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#1588116 Review #1588116 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Preferred solution
Price reduction

Best buy is careless they will bring your stuff to u damaged

Best buy well lets just say dont let them deliver anything to u cause they will bring it damaged and say it wasnt them smh they try to blame it on the warehouse so u mean 2 tell me everything in the warehouse is damaged cause this aint the first time and i aint the only one ..i have alot items deliverd to me from many places and best buy is the only place that delivers damaged items smh maybe get some delivery ppl who can lift things and wont damage ppl items that they pay for with they hard working money
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#1571093 Review #1571093 is a subjective opinion of poster.
Best buy lets just say if u buy from best buy make sure u check it out there befor u leave and dont let them deliver it to u make sure u take it your self cause they are careless with things and it will come damage be real i mean real careful with best buy they lost me...
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#1571085 Review #1571085 is a subjective opinion of poster.
1.0
Details
This started as an ad on Instagram for BestBuy stating up to $550 credit for phone trade in program, which I took advantage of on 3/19/19 for a total value of $850 (Samsung Note 8 $550, and Samsung S8+ $300). Before signing, I asked the Pick Up attendee (because...
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#1550379 Review #1550379 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Lack of knowledge
  • Unwillingness to help
  • Awful return policy
Reason of review
refused credit promised
Loss
$600
Preferred solution
Full refund
Tags
  • Customer Serice
  • Customer Always Wrong
  • Complaints
  • General Manager Attitude
When the person I was chatting at Best Buy , his name is James, cannot solve the problem he gave me this number to call. He said that this is the number of a dedicated payment team that can solve my problem. The number I wrote down right away but on the transcript of...
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Review
#1544502 Review #1544502 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

Best Buy review in Easton, Pennsylvania: Pacific Kitchen viking Range

1.0
Details
Bought a top of the line Viking range from Best Buy(Pacific Kitchen). They do not know the product as it was the worst experience of my life.
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#1483122 Review #1483122 is a subjective opinion of poster.
Product
Viking Range Range
Cons
  • Poor management
  • Customers service
  • Nico the manager who was rude and played with his fidget spinner
Reason of review
Return, Exchange or Cancellation Policy
Loss
$25000
Preferred solution
Price reduction

Best Buy review in Lancaster, Pennsylvania: Scamming technician

1.3
Details
My computer was diagnosed as beyond repair onsite and needs specialized repair and needs motherboard overhaul, $200.-- to $1000 plus for repairs. He did not test the power voltage, nor the fan if working, just plugged it the power supply to an outlet and lo and behold, you need the motherboard replaced with either a new computer or motherboard repair. I will give you his name at later date. this occurred at a Best Buy in York, Pa , 17402 and ,date Jan17,2019 time of consult,between12 and 1 PM. At the time of consult he removed a gadget or item for my computer desk tower and proceeded, like testing the output on the monitor, and no picture display!!, and from there he said you need a motherboard repaired!!!
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#1456635 Review #1456635 is a subjective opinion of poster.
Cons
  • Delivery and customer care
  • Hostile store manager
  • Long lines
Reason of review
Poor customer service
Tags
  • Customer Service Nightmare

Best Buy review in Palmerton, Pennsylvania: Horrible

Best Buy review - Horrible
Delivery people damaged our wooden floors. Very apologetic, however after the apologies and saying I needed to get 2 estimates for fixing the problem.... all communication stopped. I sent pictures and estimates and not one person followed up after that. Left 7 messages.... approximately 7 emails and I have not received any responses . After reading Best Buy reviews I read I’m not alone with my frustrations.
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Review
#1449194 Review #1449194 is a subjective opinion of poster.
Service
Best Buy Installation

Contact Best Buy Customer Service

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Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
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Best Buy review in Harrisburg, Pennsylvania: Worst employees

2.5
Details
One of the worst customer treated place at Johnson town road location at PA. Talk with one of the customer representative he told me to get the device to the store for exchange coz I bought Mac pro book 10 days back and it stop working. But when I bought back to store they treated me unprofessionally. Worst place to shop. Never ever I will visit or I will refere my friend and family.
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#1417156 Review #1417156 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service