customer service store service customer geek squad phone manager order money people

No Customer Service | Best Buy review from Reading, Pennsylvania

1.8
Details
I spent $105 on a pair of JBL Synchros Reflect BT ear buds on 8/1/15. They could no longer be recharged because of a defective battery. I returned the ear buds to the Wyomissing PA Best Buy customer service counter with the original packaging and original receipt. I was told that even know the product is still under warranty, I didn't buy the extended warranty at the time of purchase, therefore Best Buy was not responsible for assisting me and that I had to contact JBL. I was dumbfounded! Even Wal Mart shows much more customer loyalty than this. I explained that I did not feel I was responsible for contacting JBL and felt that Best Buy should refund my money and contact JBL themselves since they sold headphones. This is the process at Wal Mart, lol! I let the associate and manager know that I would never purchase from Best Buy again if they weren't going to help me. The manager said "ok".
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2 comments
Anonymous
#1178787

You had the headphones for 7 months. How in the *** is this Best Buy's problem?

Anonymous
#1126859

I can't tell for sure if the item was within the return period it not. But from the sounds of it I'm guessing it wasn't in which case you are the one in the wrong here. Once the return period is over any problems that may arise with the product are the responsibility of the owner and manufacturer, not the store that it was purchased at.

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Review
#808830 Review #808830 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Jbl Synchro Reflect Bt

Review in Appliances and Electronics category from South Coatesville, Pennsylvania | Best Buy review

2.5
Details
Bought a washer and had it delivered. When they installed it the guy broke my pipe, kicked it aside as if nothing happened, hooked up the hose to the broken pipe then ran the washer. Water all over the floor gases emitting out of the sewer pipe and no one would call a plumber. It was an emergency because the gases now coming out of my sewer pipe are now toxic. NEVER GET ANYTHING DELIVERED BY THEM IF THEY USE A COMPANY CALLED SPIRIT. The guy would not leave my house because we refused to sign the delivery order so the police had to be called. Still fighting with them as it needs now to be brought up to code. I have 2 quotes. One much higher to bring up to code and one much lower to just fix as is. Of course they are paying the cheaper one. I will NEVER purchase an appliance at Best Buy again. I am looking some place else when I replace my dryer in a few months. I don't want anything to do with Best Buy again
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Review
#733177 Review #733177 is a subjective opinion of poster.
Reason of review
Poor customer service

Best Buy - Manager Review from Pittsburgh, Pennsylvania

1.0
Details
I was in you store today in cranberry pa 12/21/15 To return a video that I purchased because it didn't work. When I was being help by a lady at the store who stood in front of me telling me the game is fine and used the exact words I'm a lier infrom of whole store which embarrassing me and my 70 year old dad. When I tried to explain to her that I didn't appreciate what she said and tried to explain what's wrong with game she once again said I was a lier in front of customer and store I told her I want a apology she did give me a refund for game and when asked to see manager she told me and my dad to leave before she called police which again was said in front of all customer in store. I am expecting something done apolicy will not work I want her terminated or I will be contacting attorney for all the embarrassment and defamation that I received in your store
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Review
#755624 Review #755624 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service

Credit Card Review from Woodlyn, Pennsylvania | Best Buy review

Yes it is the bank. I would assume the below people are not part of the credit holding population and can survive without credit and have purchased everything by means of cash or know every banks lending practices. Hmmm. Wonder how they can and still have time to look into everyone else's complaints. If you truly are trying to help people share your knowledge. What would you do to resolve the current problem without insults? To the person who posted their complaint... I would look into deceptive credit card practices, it may help you. I'm sorry you had to go through what sounds like a nightmare. Thank you for sharing and for letting people know in advance what they might encounter.
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Review
#826634 Review #826634 is a subjective opinion of poster.
Reason of review
Poor customer service

Best Buy - Gift Card Review from Philadelphia, Pennsylvania

1.0
Details
My wife & I purchased a 40 inch Samsung TV from Best Buy in Whitehall, PA. When we got it home & mounted it on the wall we found that the smart features of the TV did not work. Sadly this is the only reason we bought the TV seeing as we weren't hooking it up to cable or satellite. I contacted Best Buys Customer Service Team & spoke with Jennifer. She promised me that Best Buy would exchange the TV & give me a free upgrade seeing as this model didn't work & as compensation for my troubles. She told me that I would have to call back the next day & speak with the store manager so this could be done. I called back the next day & the manager refused to honor the deal that was made. I then called the corporate office & spoke with the Customer Service Team who refused to do anything to fix the problem. They then put me though to Executive Customer Service who promised to send me a $75 gift card (which they never did ). Then I called Executive Customer Service again & spoke with Andrew Chase who also promised that Best Buy would be willing to exchange my TV with a free upgrade if the representative Jennifer promised that. He promised to listen to the taped conversation & get back to me in 24 hours. He never called back as promised. Over a week later he called back & told me he wasn't honoring the deal he made with me. I had the named of the man who is in charge of the customer service team so I called the corporate office & asked for him. The operator told she was transferring me to his office. This lying *** didn't do what she promised & instead put me back to Executive Customer Service Department. I am now stuck with a broken TV. This company doesn't care at all about it's customers & they are consistant liars. They refuse to put you through to the people you ask for in the corporate office. In my eyes it's because the big wigs only care about counting the money from the customers & not about you if you have a problem. This company has forever lost my business & I hope you will join in BOYCOTT of BEST BUY. Please don't be *** like I was & put your trust in a company that just doesn't care about you. If this company wants to contact me in regard to this matter they are more than welcome to but i want no one from Executive Customer Service Department to contact me seeing as they are liars.
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4 comments
Anonymous
#967375

Contact the manufacturer of the TV and work something out with them and then never go to bb again!!

Anonymous
#968121
@4x5n

We did contact Samsung & they promised a call back in 48 hours in regard to the matter but they never called back. I then contacted them back & they wanted to send a tech to my house to try & fix it.

I told them I didn't want to be stuck with a defective TV that has issues from the start. I asked them to exchange it with a free upgrade but they refused that offer.

Anonymous
#966918

Don't hold your breathe waiting for a response. Next time go elsewhere like all former customers do.

Anonymous
#968126
@No Best Buy

Sadly all the electronic stores must have the mentality. 2 years ago we bought a 60 inch LG TV & Blu Ray Player that when we plugged it in it caught the wires on fire & smoke started pouring out of the Blu Ray Player, our Directv DVR & the back of the TV.

I contacted hhGregg & they refused to do anything about it since it was less than a month old & any thing less than a month old is supposed to be taken care of by the manufacture. LG refused to do anything cause they are just plain *** So in

both Best Buys & hhGreggs cases BUYER BEWARE!

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Review
#616457 Review #616457 is a subjective opinion of poster.
Product
Best Buy Gift Card
Reason of review
Damaged or defective

BEST BUY has the worst customer service EVER!!!!

1.0
Details
We purchased a dishwasher from the Whitehall, PA BEST BUY store, and they scheduled delivery for ten days later. I came home from work early to be there during the 5-9pm window they gave us. The appointment had been confirmed the day before, but no one came that evening to deliver and install our dishwasher, and no one called to tell us they weren't coming. After hours on the phone with the worst wait times (average 40 minutes) and most callous customer service people ever, we got it rescheduled. This time they wanted to come on a Saturday night. Oh well, we need a dishwasher, so we cancelled dinner plans and waited again for a 5-9 pm installation window. Again they confirmed the appointment the day before, and again no one showed up. Now when we call them, they either pretend they can't here us "hello? hello? we must have a bad connection" or they just hang up. Broken promises, impossible communication loop - it's like a bad dream and I can't wake up.
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Review
#668219 Review #668219 is a subjective opinion of poster.
Service
Best Buy Installation
Cons
  • Fail to keep promises
  • 2 failures to deliver and no notification
  • Lack of help
Reason of review
Poor customer service
Loss
$900
Preferred solution
Let the company propose a solution

Best Buy Online Order Review from Plymouth, Pennsylvania

1.0
Details
I placed an order online for I store pick up. I was charged not only the $143 for the order but also $65. After 3 hours and 3 different agents in the phone and going to the store, nobody knows why I was charged the $65. Today, due to this mysterious charge I was also charge $300 in courtesy fees and was told that it will take 1-2 business days to review my email. They better hope to resolve this before my autopays go through or they'll owe me even more.
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Review
#747094 Review #747094 is a subjective opinion of poster.
Reason of review
Pricing issue

Best Buy - Sales Manager Review from Doylestown, Pennsylvania

1.0
Details
We came to buy a 65 to 70" TV and the sales people were too busy talking to each other to help us, then when they finally did start to help us they would start talking to other customers that came up to ask them questions instead of talking care of us first, then we asked to talk to the manager who the sales girl said didn't have time to talk to us so my husband went over and asked him about the TV we knew we wanted. He was in a rush and one of our questions was if he could include a remote for the display which was missing one. He said that he could only give us half off a remote. Then he rushed off. I can't believe how rude, rushed and bothered the staff seemed having to make time to answer questions to see us a TV. Rude.
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2 comments
Anonymous
#959789

I am a female sr. citizen who needed a new tv for my bedroom.

went to best buy and was completely ignored while there were sales associates who were available to help me . so went across the street to Sears where a very polite young man assisted me, gave me helpful advice and got the sale..I will never purchase anything from Best Buy

Anonymous
#959782

Serves you right for going to Best Buy. What did you expect?

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Review
#608430 Review #608430 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Reason of review
Poor customer service

Terrible return policy | Best Buy review from Pittsburgh, Pennsylvania

Would not return money for a gift even though I had a receipt. Said seal on box was broken. The entire content was untouched by me and was intact. How would I know if I wanted the gift unless I looked at it. I was not even given in-store credit. I have never before witnessed such an unjust policy. My advice is never to buy from this company. I had a previous bad and rudely treated experience and I never went back to shop. But this was a gift. I had the receipt. Also, Manager was not kind. I am most upset.
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1 comment
Anonymous
#1009207

An open product is worth less than a sealed one. Why should Best Buy lose money because you were bought a gift you don't want? Use your head.

Review
#666685 Review #666685 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$35
Preferred solution
Full refund

Never got special ordered product | Best Buy review from Pottsville, Pennsylvania

2.0
Details
Ordered a wall oven and was given a delivery date. Didn't come in, was given another date. Still didn't come in. Placed numerous phone calls but was jacked around by sales reps. Waited over 1 month still no oven. Tried calling Customer Service, but it ended up with more phone and absolutely no results. It is unacceptable that this company is quick to take your money and yet not follow through with any promises. Cancelled my order and bought oven at Home Depot. Got phone call day after order was cancelled with more apologies but again no action or results. I realize my $800 is small potatoes to these companies, but never again from a Best Buy.
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Review
#626156 Review #626156 is a subjective opinion of poster.
Pros
  • Easy order cancellation
Cons
  • Failure to deliver order
Reason of review
Poor customer service
Loss
$800