State: Ontario Clear all filters (39 of 3239 reviews match)
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Best Buy in Ottawa, Ontario - Faulty company and employees

bought a new laptop in december, in last days plugged in but battery wont charge, i bring it in, with paper and ereceipt, and best buy give me the run around not caring one single bit for me or my money. best buy is at fault and employees (all of them) are worthless.
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#1542663 Review #1542663 is a subjective opinion of poster.
1.8
Details
I purchase a refrigerator about 9 months ago and needed to change the filter. I went to Best Buy talk to a salesman and was provided with a replacement water filter. I show the salesman the refrigerator I had and he told me the one to get. I informed him that it look a...
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#1540404 Review #1540404 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

Best buy reward zone - redeem $5 - A nightmare!!

1.9
Details
I came to a store besides Costco to buy a blue ray cd and I had my rewards card and an email that show that I have the $5 certificate...they have no way to help me get it unless I have to log in and show them the barcode for it or reprint it for them before getting there... WHAT??? This is the most ridiculous way to do it, if I have my rewards zone points card on me they should be able to help me and I show them an email from them that I have it and they make me feel so ***... BEST BUY... REALLY???!!! NOT! ANGRY CUSTOMER!
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#1092716 Review #1092716 is a subjective opinion of poster.
Service
Best Buy Rewards Program
Reason of review
Problems with payment

Best Buy in Orangeville, Ontario - Dodgy contract signing!

1.8
Details
I purchased a membership via Best Buy branch (Orangeville, ON) on 28th of July to get 2 x TV brackets installed. At the point of registering, I was not told of a minimum 12 month requirement to be with the membership. The tech was able to come and install only on the 17th of August. When I contacted Geek Squad, I was told that I have to pay $200.00+ for cancelling or speak to Best Buy. When I called Best Buy, I was told that they do not discuss cancellation details with customers as per Geek Squad and to go back to Geek Squad to help. I have called Geek Squad again and this time spoke to Cathy, before called and spoke to Jody. They said, there's nothing they can do to help and it's my fault, I didnt read the fine print. No Managers available to discuss either and asked me to keep paying 19.99 per month for the next 11 months. Can you please help me?
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#1090247 Review #1090247 is a subjective opinion of poster.
Service
Geek Squad Membership
Cons
  • Cancellation policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$200
Preferred solution
Full refund
Tags
  • Installation
  • Best Buy Customer Service Nightmar
  • Customer Dissatisfaction
Resolved

Update by user Dec 19, 2016

BestBuy contacted me, and offered me a free screen protector, which they installed. Also they offered me an iPhone 6s case of my choice (up to $50 value), which was just delivered in the mail.

Original review posted by user Dec 10, 2016

Saw that BestBuy has iphone6s w 128 gb for $30, so I call the Dundas St...
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#970980 Review #970980 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Order processing issue

Best Buy Washer And Dryer Installation Review

3.5
Details
This is not the Best Buy of the past. Installation of our washer dryer was a disaster. No one knew what was going on. Head office staff were simply patronizing and useless. 16 phone calls made before I worked it out. By by best buy!
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#920156 Review #920156 is a subjective opinion of poster.
Service
Best Buy Washer And Dryer Installation
Reason of review
Order processing issue

Best Buy in Chatham, Ontario - Wrong item ...could not care less!

2.0
Details
Ordered something that had wrong model # on it and bestbuy sent wrong item in spite of description! Took another 2 hours to get return label because bestbuy wants to investigate! What about customer service...they just don't care I will NEVER deal with them again since this is the third time they have failed to forfill correct order! xxxxx xxxxx xxxxxx xxxxxx xxxxxx What a *** outfit that cares more about policies than getting it right. xxxxx xxxx xxxxx xxxxx xxxxx xxxxxxxxxxxxxxxxx xxxxxxxxxxx xxxxxxxx xxxxxxxxxxxxxx xxxxxxxxxxxxxx xxxxxxxxxxxxx
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#899230 Review #899230 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Poor customer response
Reason of review
Order processing issue

BEST BUY OR WORST BUY is the question.

Best Buy will go bankrupt because it is run by INCOMPETENT people. Geek Squad is just the tip of the iceberg. Best Buy double charges the service contract on the phone month after month. After spending nearly four weeks and at least ten phone calls, the reluctants agreed to refund the bogus charges. MINISTRY OF CONSUMER better get their act together and see why BEST BUY / GEEK SQUAD is allowed to continue with this kind of fradulent business practice. ABSOLUTE DISGRACE.
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#760706 Review #760706 is a subjective opinion of poster.
Reason of review
Poor customer service

AVG Antivirus & Best Buy : No Satisfaction & No Service

My friend and I split the cost of AVG "Award Winning Security 2015" from Best Buy back in September. She installed it onto her computer first, but when I tried, I was offered only a 30 day trial after which time if I wanted to carry on with it, I had to pay for another program. On the package is stated: "3 PCs /1 Year". When I went to the so-called Geek Squad for help with this, the rude and arrogant *** behind the counter simply said, "Follow the instructions." I responded, " I did, and I expected to be able to have the protection I paid for, but clearly I've been scammed." He simply said, "It's not a scam! Just follow the instructions." I said, "Is this all you can tell me?" "That's it. You figure it out." Best Buy customer service sucks, and they can rest assured that I would not buy so much as a flashlight battery from them in the future.
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#758312 Review #758312 is a subjective opinion of poster.
Reason of review
Bad quality

Contact Best Buy Customer Service

Mailing Address:
Best Buy, Inc.
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
All Best Buy Contacts

Best Buy Products and Services Reviews

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Best Buy in Waterloo, Ontario - No Customer Service At ALL

1.0
Details
Went to buy a new refrigerator as mine stopped working this morning. There was a large moveable stairway in front of the Samsung large capacity fridges and I had to move it myself. Karen came by saying she was busy but would be back in a few minutes to help. She never did. I had decided on a fridge and it was 25 minutes later. I went to service to ask for help and they called someone who never came. I went back and they said the appliance guy would not be in until 11. Well it was 10:30, I had already been waiting 25 minutes. If you open at 9, then expect customer at 9 not 11 a.m. So I left and went and purchased the refrigerator and extended warranty at Home Depot. That $5,000 looks much better in their pocket. If you keep up this level of non service be ready to go out of business like your predecessor Future Shop.
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#742444 Review #742444 is a subjective opinion of poster.
Reason of review
Poor customer service