We bought a laptop and it started having problems so we took it back to Best Buy where we bought it. We had receipt and everything the laptop came with.
We were astounded to find out they only have a 2 week return policy on electronics. We thought 90 days. 2 weeks isn't much time!! We thought they would stand behind the product they sold and they wouldn't do that either.
The Geek Squad employee wouldn't look at it because the problems are intermittent. The ONLY thing they would do is send it to HP of which we can do ourselves. This laptop is used for work and we are so very upset. We have to send it to HP!
Will never buy another HP product either!! I will NEVER buy again at Best Buy!! There's a reason they are closing 250 stores and it just isn't because VCR's aren't selling anymore!
They have THE WORST customer service I have ever encountered!! I work in customer service industry and if I treated my customers like they treated me I wouldn't have any customers!!
Product or Service Mentioned: Hewlett Packard Envy X360 Laptop.
Reason of review: Poor customer service.
Monetary Loss: $650.
Preferred solution: Price reduction.
Best Buy Cons: Manager, Customer service return policy.