Bradenton, Florida
2 comments
100% full Not resolved

Samsung refrigerator has had 5 service calls and still is broken.It is a $3000 refrigerator that neither company will agree to replace even partial payment.

Water leaks from door dispenser and sides of refrigerator are expanding. I can no longer move the refrigerator from its location.

I have made dozens of phone calls to Best Buy and Samsung. They always keep me on hold for at least 30 minutes.

I have spent at least 20 hours on the phone and never get an answer.Samsung states that their goal is an excellent customer experience, but they are totally unresponsive to my requests for resolution of this problem that is not over 2 months old.

Review about: Samsung Refrigerator.

I didn't like: Customer service does not exist.

Review #839932 is a subjective opinion of a user.

1.6
Style and Design
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money
Ease of Use
Diversity of Products or Services
Staff
Warranty
Customer service
Price Affordability
Website
Reason of Review / Monetary Loss Poor customer service / $3000
Preferred solution Full refund

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Anonymous
#1163092
Mine, model RFG298HDRS/XAA leaked water all over hardwood floors destroyed my recently renovated whole kitchen floor cupping boards and swelling subfloor
Anonymous
to Anonymous #1163189
Good luck,
Samsung did give me a total refund. It did require quite a lot of documentation and phone calls. Best Buy refused the claim.
Jaymo16.

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