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1.0
Details
Do not shop - Best Buy review
I recently bought a washer and dryer from Best Buy-Parma. The horror. The first wash revealed that the hose to from the washer to the stationary tub was not tied down and the whole utility room was soaked. When the second set of installers came out to repair this...
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2 comments
Anonymous
#1798307

Maybe you could try doing like the homeless do and simply never wash your clothes. That way, you would be given a wide berth whenever you went out in public.

You could just let your clothes get washed at the same time that you took your shower, whenever it happened to be raining just go out and let it all pour down on you. You would be happy and carefree just like the unwashed masses.

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Review
#1746335 Review #1746335 is a subjective opinion of poster.
2.0
Details
local store just strings customers along. Ordered dehumidifier on last half September 2018, they canceled order with no notification, reordered october 02, 2018, customer strung along again, shame on me. Waited till november 18, order never came in , checked at store...
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Review
#1405548 Review #1405548 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Loss
$288
Preferred solution
Let the company propose a solution

Return | Best Buy review from Cleveland, Ohio

Bought a TV for Christmas that wasn't compatible with my cable system. When I tried to return it, Best Buy refused. Best part is I bought a more expensive TV from them to replace it. Better off shopping at Walmart. They at least will allow you to make returns if you don't like a product. The Best Buy Staff even unpackaged the product and then shoved it back in the box prior to tell me they wouldn't return it. Totally unprofessional and rude. We tried to call customer service which was useless. After hanging up, customer service called us back and offered to send a technician out to the house for an additional 100$. Why would I ever spend more money at Best Buy. I will never shop there again!!
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Review
#995148 Review #995148 is a subjective opinion of poster.
Product
Samsung Electronics Tv
Cons
  • Customer service
  • Return policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$400
Preferred solution
Full refund

Best Buy // Worst Customer experience

Worst experience ever with Best Buy. Bought a washer and dryer, first purchase from them, and was supposed to receive a gift certificate of $200.00 Haven’t received an email from them and I reached out to them. Purchase was made in July. I called them 4 times, some of the phone calls were an hour long. Someone got the same member ID as us and was making purchases with our member ID and used our $200.00 certificate. They said they have to investigate and they will reissue the certificate within 3-5 business days. It’s been over a MONTH and still not resolved. I asked to talk to a manager and they refused to give me someone that I could talk to that was higher up that could do something about this. Nothing has been resolved. I also asked them to email me with an update and the refuse to that as well. They told me I should call back if it’s not issued within 3-5 business days. And that is what I have been doing and NOTHING. They also have no idea how someone could get a hold of the same Member ID. I asked them for a new member ID and they said I have to go to the store and apply for a new one. Really? You guys make it so difficult for your customers. Never will I EVER buy from Best Buy again.
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1 comment
Machele
#1219688

Most likely someone at the BB you shopped at saw your purchase and the $200 credit to your member number and just used that number in making a purchase(es). Employee theft is common at most business and using your info to get a free $200 was easy to do and without consequences.

Best Buy hasn't the greatest customer service in the best of times. Best to buy your appliances from Lowe's anyway.

Review
#927141 Review #927141 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Loss
$200

Terrible Trade In | Best Buy review from Cleveland, Ohio

I tried to sell three of my games to Best Buy, and they were asking for and ID. So my dad gave them his drivers license and they said they needed another ID. Who carries two picture ID's? So we had to end up walking out with the games we walked in with and not what we came for. It was good service, they cant do anything about the lousy set up that prevents customers from doing what they desire to do. This left us very upset and they probably wont see us in there for awhile. Good job gamestop for earning yourself more customers.
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Review
#605470 Review #605470 is a subjective opinion of poster.
Reason of review
Poor customer service
LOOK, LOOK!! Best Buy Store Akron, Ohio 44310. On December 28, 2013 I purchased a LG Optimus on around 3pm along with Geek Squad Protection. I went home charged the phone over night. The following day I drove new car and put the phone in the passenger seat. I got home...
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9 comments
Anonymous
#778272

So...you bought a phone, broke it in less than a weekend, and now somehow Best Buy has done you wrong? Do you honestly think you should be able to buy whatever you want and abuse it to they point of rendering it useless and then the retailer should have to foot the bill?

Seriously? You're ridiculous.

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Review
#467530 Review #467530 is a subjective opinion of poster.
Loss
$160

Best Buy Credit card SCAMS

We purchased a large screen flat tv. They said we would get 5% cash back if we signed up for their cc card and paid it off within one month. I even remember in store double checking about the cash back because we get 3% on our credit card back + giant eagle points on top of that purchase which would equal to about 4 so i thought hey not bad 5% i will take it. I signed up for their card and then i get an email 30 days later to sign up online to get my 5% best buy bucks. I called right away their 1800 number and after talking to 15 customer service agents, never being connected to a manager after asking several times, and, getting hung up on. I asked for their corporate phone number. good luck with that all their answers we cannot give it to you. That was our 1st and last purchase at best buy! the store people were nice but the 1800 people HORRIBLE if you value your nerves do not call them!!! My problem never got resolved, I am still even waiting on this 5% best buy bucks which i will most likely not even use out of principal at this point! Getting someone from upper management to contact you GOOD LUCK with that! DO not spend your money there the 5% is for their best by buy bucks its a scam that they use word play with to get you!!!
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Review
#433773 Review #433773 is a subjective opinion of poster.
Product
Best Buy Credit Card
Loss
$2000

Update by user Jun 10, 2013

Since Best (Worst) Buy couldn't fix my laptop, although they offered to send it out and charging me if the other service center couldn't fix it, I got a return of my money on that "Geek Squad" warranty, after a bunch of emails back and forth, they refunded the money...

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19 comments
Anonymous
#693676

Okay, if you have any questions about the return policy, you should ASK the cashier who is ringing you up what the return policy is. On almost everything in the store, the policy is 15 days, but if you are a Reward Zone Silver Member, it is 60 days, I believe. Now, 15 days is PLENTY of time to determine whether or not you like/want the item.

If you don't know the return policy or you forgot to ask when someone was ringing you up, you have a multitude of resources to FIND that policy. First, you can call the store you bought it from and ask what their return policy is. They will more than likely politely tell you, "15 days for standard returns, 60 days for Reward Zone Silver Members." If you choose not to call the store, you can go to Best Buy's website, and there will be a place right on their website where you can look up their return policy at any time. There are also brochures that discuss the return policy in front of almost all of the registers in any Best Buy store, so you can grab one as you are paying for the product. If you need another resource, you can call 1-888-BESTBUY and they will also politely tell you that the return policy is "15 days for standard returns, 60 days for Reward Zone Silver Members."

There are all kinds of ways for you to obtain a copy of the Best Buy return policy, so you cannot say that the store never provided you with a copy. They are RIGHT THERE at the registers for your taking. If you choose to take one, that's another matter altogether. The store also has its return policy printed on the very bottom of the receipt, so you can look there as well.

If you bought the Geek Squad Protection, it shouldn't matter whether the product is within the return policy or not. It only matters that the GSP has not expired yet. If it has, and you've chosen not to renew it, that's not Best Buy's fault. If it is still within the amount of coverage specified by the GSP terms, then they are obligated to do something for you, but only to the extent that they can. They can only do whatever their policy allows them to do.

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Review
#407418 Review #407418 is a subjective opinion of poster.
Loss
$1377

Best Buy cheated me over and over again

I received the Email on 6/18/2012 from BestBuy indicating that the laptop I ordered (Order Number: BBY01-463621017620 ) on 6/17/2012 has been cancelled because BestBuy was unable to verify my information. The fact are: 1. One of my order I placed for a laptop in early June was canceled based on the same reason as this time. I called the number provided by the cancellation letter, and had verified that my account information was accurate and correct. My bank account also showed that Best Buy had charged my credit card for the order. Although I was also promised to get response within 24 hours after the call. But Best Buy didn't response any more. 2. I placed another order then for a mouse with my same account. I received the mouse within two weeks. This means that my account information is correct and accurate. 3. I placed an order this time on 6/17, got processed, showed on my bank account; but was canceled again. These are BestBuy's mistakes obviously, no matter how they have been caused. BestBuy should correct its mistake timely, stops cheating customer over and over again. At least, BestBuy should verify its own system instead of hurting customer's interests. BestBuy should send me the laptop I have ordered on 6/17/2012. APOLOGY IS NOT ENOUGH. Thank you. Xi ***
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2 comments
Anonymous
#501218

Looks like all those expensive mail order bride purchases are catching up to you. I would advise sticking to smaller purchases.

Anonymous
#500395

As the saying goes: Fool you once, shame on them. Fool you twice, shame on you.

Hopefully you're not foolish enough to let them get your a 3rd time...

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Review
#326463 Review #326463 is a subjective opinion of poster.
Product
Best Buy Credit Card

Contact Best Buy Customer Service

Website:
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
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No guarantees against bad service | Best Buy review from Cleveland, Ohio

I bought a $300 HTC phone and a $35 prepaid Virgin card (and a car charger and a screen protector) at Best Buy in Tukwila, WA. Had the phone for a day and had one problem after another. Called the Best Buy Mobile store in Southcenter to try to help me get the phone working, and the clerk gave me the wrong information. Said he'd look further into it and call me right back. Two hours later, no call. Went BACK to the store, and THAT'S when the manager (who had sold me the phone based on a glowing review of Virgin) told me not to expect much of Virgin's customer service. He seemed to be okay with the notion that if you're a prepaid customer, you shouldn't expect basic customer service"”like competent help with getting your phone to work. I listened to him talk to Virgin to try to fix the problem, and they gave him the wrong information"”and kept insisting they were right (and that was the supervisor, after the first person was of no help). They weren't. He finally got it straightened out"”sort of. He insisted the phone was working, but my sister, who was with me, still couldn't get through on her phone"”which otherwise was working fine. I decided to return the phone"”and what was my reward for finding out how horrible Virgin's customer service was? They kept the $35 for air time- none of which I had used. I hadn't made a single call (other than a couple of attempts to see if the phone was working); and ONLY returned the phone because I saw firsthand how hard it was to resolve a small problem with Virgin. The manager complained that I was being unfair by holding Best Buy responsible for not giving me a 100% refund. Well, it's certainly not my fault that Best Buy chose to sell a product from a company with horrible customer service. And it's not my fault that the manager didn't warn me that Virgin might only be a great deal if you don't have any technical problems with your phone. Bottom line? Virgin was horrible. And Best Buy's attitude toward my problem with Virgin was horrible. I won't deal with either again. Ever.
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4 comments
Anonymous
#502657

Did a best buy employee hold a gun to your head forcing you to make this purchase and not read the non-refundable explanation on the store policy sign or right on the back of the card, cuz that is a bummer. Work retail or food service and you will shut up.

Anonymous
#500379

This is typical of poor people. They do not have money to get actual phone service and if something goes wrong they are quick to blame anyone else but them hoping someone will take the loss. If you can not afford good phone service do without.

Anonymous
#498357

Gift cards, phone cards, game cards like Xbox live, iTunes cards, and just about any other card you can think of are not refundable. Once the card is activated, the store has to pay the vendor.

Your complaint should be called "Best Buy refused to take a $35 loss for me."

Patrick
#497613

and I'm sure Best Buy will be happy because they won't have to deal with a *** like you. prepaid companies probably don't have great customer service with how cheap they are.

and how do you expect Best Buy to refund you for minutes?

what's next? you'll finish a loaf of bread from Walmart and then expect them to return it because it was a little stale?

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Review
#325434 Review #325434 is a subjective opinion of poster.
Loss
$35