I bought a $300 HTC phone and a $35 prepaid Virgin card (and a car charger and a screen protector) at Best Buy in Tukwila, WA. Had the phone for a day and had one problem after another. Called the Best Buy Mobile store in Southcenter to try to help me get the phone working, and the clerk gave me the wrong information. Said he'd look further into it and call me right back. Two hours later, no call. Went BACK to the store, and THAT'S when the manager (who had sold me the phone based on a glowing review of Virgin) told me not to expect much of Virgin's customer service. He seemed to be okay with the notion that if you're a prepaid customer, you shouldn't expect basic customer service"”like competent help with getting your phone to work. I listened to him talk to Virgin to try to fix the problem, and they gave him the wrong information"”and kept insisting they were right (and that was the supervisor, after the first person was of no help). They weren't. He finally got it straightened out"”sort of. He insisted the phone was working, but my sister, who was with me, still couldn't get through on her phone"”which otherwise was working fine. I decided to return the phone"”and what was my reward for finding out how horrible Virgin's customer service was? They kept the $35 for air time- none of which I had used. I hadn't made a single call (other than a couple of attempts to see if the phone was working); and ONLY returned the phone because I saw firsthand how hard it was to resolve a small problem with Virgin. The manager complained that I was being unfair by holding Best Buy responsible for not giving me a 100% refund. Well, it's certainly not my fault that Best Buy chose to sell a product from a company with horrible customer service. And it's not my fault that the manager didn't warn me that Virgin might only be a great deal if you don't have any technical problems with your phone. Bottom line? Virgin was horrible. And Best Buy's attitude toward my problem with Virgin was horrible. I won't deal with either again. Ever.