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Best Buy Credit card SCAMS

We purchased a large screen flat tv. They said we would get 5% cash back if we signed up for their cc card and paid it off within one month. I even remember in store double checking about the cash back because we get 3% on our credit card back + giant eagle points on top of that purchase which would equal to about 4 so i thought hey not bad 5% i will take it. I signed up for their card and then i get an email 30 days later to sign up online to get my 5% best buy bucks. I called right away their 1800 number and after talking to 15 customer service agents, never being connected to a manager after asking several times, and, getting hung up on. I asked for their corporate phone number. good luck with that all their answers we cannot give it to you. That was our 1st and last purchase at best buy! the store people were nice but the 1800 people HORRIBLE if you value your nerves do not call them!!! My problem never got resolved, I am still even waiting on this 5% best buy bucks which i will most likely not even use out of principal at this point! Getting someone from upper management to contact you GOOD LUCK with that! DO not spend your money there the 5% is for their best by buy bucks its a scam that they use word play with to get you!!!
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Review
#433773 Review #433773 is a subjective opinion of poster.
Product
Best Buy Credit Card
Loss
$2000

Best Buy cheated me over and over again

I received the Email on 6/18/2012 from BestBuy indicating that the laptop I ordered (Order Number: BBY01-463621017620 ) on 6/17/2012 has been cancelled because BestBuy was unable to verify my information. The fact are: 1. One of my order I placed for a laptop in early June was canceled based on the same reason as this time. I called the number provided by the cancellation letter, and had verified that my account information was accurate and correct. My bank account also showed that Best Buy had charged my credit card for the order. Although I was also promised to get response within 24 hours after the call. But Best Buy didn't response any more. 2. I placed another order then for a mouse with my same account. I received the mouse within two weeks. This means that my account information is correct and accurate. 3. I placed an order this time on 6/17, got processed, showed on my bank account; but was canceled again. These are BestBuy's mistakes obviously, no matter how they have been caused. BestBuy should correct its mistake timely, stops cheating customer over and over again. At least, BestBuy should verify its own system instead of hurting customer's interests. BestBuy should send me the laptop I have ordered on 6/17/2012. APOLOGY IS NOT ENOUGH. Thank you. Xi ***
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2 comments
Anonymous
#501218

Looks like all those expensive mail order bride purchases are catching up to you. I would advise sticking to smaller purchases.

Anonymous
#500395

As the saying goes: Fool you once, shame on them. Fool you twice, shame on you.

Hopefully you're not foolish enough to let them get your a 3rd time...

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Review
#326463 Review #326463 is a subjective opinion of poster.
Product
Best Buy Credit Card

Contact Best Buy Customer Service

Website:
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Mailing Address:
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Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
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