Best Buy Shipping Service Reviews in Bonn, North Rhine-Westphalia
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Pre-ordered Xbox one June 2013; Still waiting on Christmas Eve! | Best Buy in Bonn, North Rhine-Westphalia
Military family stationed in Germany. Best buy advertising "now better shipping to APO addresses." Pre-ordered the Xbox one for our children's Christmas gift. It is Christmas Eve and we have not received it. Ordered the Xbox 6/10/13, not here. Ordered Xbox one games 11/26/13 and received them Dec.11, 2013. Started calling and emailing Best Buy when games arrived and no Xbox one. Email would say someone will contact me in 3 days, then I get the same email in about 3 days. 2 lost package cases opened, but no return call. Multiple calls to Best Buy. A post office worker said the package was not sent priority so is probably traveling slowly. Why would you do that to an electronic in the Holiday season? I just felt like no one cared about my situation until the last BestBuy person I talked to 7 days before Christmas who at least apologized for this experience. My Best Buy account says my Xbox shipped 11/21/13. If this is the improved service to the military, I would hate to have experienced it before it improved.
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