Best Buy Warranty Review

1.3
Details
Purchased a PS VITA from Best Buy, along with BB warranty for $74 , around Christmas. Sony has since discontinued the manufacturing of the vita. My vita has stopped working, took my vita to BB for help, and was offerd a BB gift card minus the replacement plan. I have spoken with the BB corporate office (2) time about this matter, and not yet received a call back or resolution from BB.
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Review
#874488 Review #874488 is a subjective opinion of poster.
Product
Best Buy Warranty
Reason of review
Not as described/ advertised

DESTROYED DELETED THOUSANDS OF MY PICTURES | Best Buy review from Raleigh, North Carolina

1.0
Details
BROUGH IN TO ASK IF THEY COULD TRANSFER MY PICS TO EXTERNAL HARD DRIVE, FOUND THEM TRYING TO , THEY ADMITTED TO IT, MY PASSWORD. I TOLD THEM NOT TO.. WENT TO BACK AND TOLD THEM TO STOP IMMED ,THEY REFUSED AND AS I TOLD THEM DO NOT TRY TO EXTRACT PASSWORD AS IT WOULD COULD DELETE DATA , THEY DID, NOW I HAVE LOST ALL THE PICTURES OF MY KIDS GROWNG UP AND MY DECEASED WIFE. THEIR RESPONSE , SORRY. THEY HAVE DELETED BEFORE ON THE PAST THATS WHY THIS TIME I TOLD THEM DO NOT DO ANYTHING WITHOUT ME BEING PRESENT, THEY LIED TO ME AND WHEN I TRIED TO STOP THEM THEY CONTINUED AND USED PHYSCIAL FORCE TO STOP ME FROM STOPPING THEM
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2 comments
Anonymous
#943870

I sympathize with you. I've read many reviews about GS destroying data.

I know someone who this happened too. The main cause is that owner did not backup there data, and in many cases, had never backup up their pc!

This doesn't help what happened...

The bottom line is... NEVER take your pc/laptop to ANY repair place unless you have previously backup up your data.

1. Purchase an 2+ tb external usb drive (Seagate has a 5tb external for around 130-155.

I have one and it's).

2. Backup your entire hard drive - not just your data.

Note: If you purchase a WD hard drive, you cane use a WD version of Acronis for free. Note: A free backup is Aomie avail on cnet.com.

I use it. Works great. 3. Do a full backup at least every few months, AND, save at least 2 backups.

4. Perform backups of your data every week, and, save the last 10 - 20.

Deepak
#943020

best buy geek squad destroys your pictures and music and videos, and laugh about it

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Review
#592458 Review #592458 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

Ordered a new All-in-one PC from Best Buy Marketplace and they interecepted the shipment from UPS the day of delivery, returned product and refuse to fulfill order now.

Spent the last Sunday of 2013 (12/29) checking advertisements and shopping online for a new desktop PC. While doing so, I discovered a HP ENVY 2334 Touch Screen All in One Computer 8GB Memory 2TB Hard Drive SKU: 1306374925 advertised on Best Buy for $499. This appeared to be a great price, so I stopped looking, ordered it and received my email confirmation of the order stating it would be delivered between 1/2/14 and 1/5/14. On 12/30 I received a shipment confirmation from UPS that my PC would be delivered on 1/2/14. Everything appeared to working like clock work and I was excited about getting my new PC at the start of the new year. On 1/2/14 I received an email from UPS stating that my package had been intercepted and was being returned to sender at the shipper's request. UPS showed the package had left Doraville, GA on 12/30/13 and was on a UPS truck for delivery to my home in Greenville, SC on 1/2/14. I then receive another email from UPS stating the package was being sent to Addison, IL. At this point, I began contacting customer service at both Best Buy and Tiger Direct because this was a Best Buy Marketplace order. Neither Company would provide me with any details other than what I was already seeing on my UPS.com account. It is now 1/7/14 and I still have no PC and I have not heard anything from Best Buy or Tiger Direct. I received another email from UPS stating my package had been delivered to its final destination of Addison, IL. Once again I started contacting Best Buy and Tiger Direct's customer service because my Best Buy credit card has been charged and I have no PC and it appears there is not one in route to me either. After spending over 20 minutes on the phone with a Best Buy customer service rep, he finally tells me that he is going to have to contact Tiger Direct himself and find out what is going on. He places me on hold, contacts Tiger Direct and then gets back to me 10 minutes later. He then tells me he has someone from Tiger Direct on the line they will take care of my order problem. He connects me with the rep from Tiger Direct and disconnects himself from the call. The customer service rep from Tiger Direct then asks how he can help me wants to know what the problem is with my order (arghhh). I spend another 10 minutes bringing this person up-to-speed on everything and then he finally tells me that the price of the PC I ordered was a mistake and they cannot honor that price. I realize you made a pricing error on your website, but those mistakes should not come at the expense of the customer. It is one thing to tell me the mistake before your confirm and ship my order and it is another thing to not tell me at all, charge my credit card and leave me to my own means to figure out with the issues are. The fact that you charged my credit card and provided me with an order confirmation makes this sale a binding agreement and you should be honorable and respectable enough to honor this mistake and provide with the product that was ordered. Until then, Best Buy and Tiger Direct will never again get any of my business and I will do everything within my power and the ability of the Social Media network to make sure many more individuals do the same!
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4 comments
Anonymous
#774830

Thank you for your post. I feel so fortunate that my order did not go through.

I was attempting to purchase a new washer & dryer (my dryer caught on fire Monday evening). After days of research I finally settle on a set at Best Buy, went through the hassle of being approved for financing and placed the order. The order did not go through because it is not available in my area. Now I realize why.

I will cancel the card as soon as it arrives.

As I said I feel very fortunate. Thank you!!

Anonymous
#773486

have you ever really gotten a DEAL at worst buy!! every time they adverstise anything it is OUT OF STOCK/ A MISSPRINT ACCOURDING to them or a pricing error. CLASS way to get you to place an order then UPGRADE worst buy is full of the UPGRADE drama

Mike_mn
#773282

If they advertised the price, they MUST sell it at that price. They count on people not willing to go that extra step, and wuite frankly, it probably not worth the effort to get hem to sell it to you at they price they promised.

As I was reading, I was thinking the package was diverted due to someone hacking their system and rerouting the delivery.

But that was not the case.

They did refund your money, so that's good. At the first of ANYthing unusual, adn concidering the run around they gave you, I usually contact my credit card and report unusual activity and get the card temp stopped and the amount of the order returned.

Anonymous
#781085
@Mike_mn

no mike, unfortunately, they don't have to sell it at a misprinted price...

Now, seeing that they completed the deal...makes that diversion of the package look like theft to me.

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Review
#469358 Review #469358 is a subjective opinion of poster.
Loss
$500

Online Order Horror | Best Buy review from Raleigh, North Carolina

I ordered a computer offline in order to avoid any lines. The website said that it would send me a confirmation email within 15 minutes that would state I was allowed to come pick it up from the store since I had chosen the store pick up option. After 3 hours and no confirmation email I decided to call the store and after being online with the store and Best Buy customer care support for another 3 hours I still have nothing yet the transaction has been taken from my account. This was the worst customer experience I have ever had in my life and I will never be buying anything online from bestbuy.com. Best Buy does not deliver the ease and convenience that it promises or advertises. Please do not order offline and ship to store.
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Review
#456711 Review #456711 is a subjective opinion of poster.
Loss
$267
I fell in one of their stsores,was transported to hospital by EMS, and xray revealed I had broken my arm. Store never called me to see what kind of injuy I had. No follow up at all from Best Buy. I am disappointed that Best Buy has so little regard for their customers...
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10 comments
Anonymous
#1187513

Your fault for being a clumsy hag.

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Review
#426428 Review #426428 is a subjective opinion of poster.
Reason of review
Poor customer service

Buyer Beware!!Best Buy Uses A&E Factory Services for Warranty Repair

The company offers its services seven days a week starting from 6 a.m. to midnight to fit busy schedules of customers. Liars! Unfortunately this is the company Best Buy uses for warranty coverage. Don't use this company or buy from Best Buy! A month to come out for diagnosis. After the parts get mailed to my house the next appointment available is not for another month! Find that hard to believe! All the people answering the phones for them are foreign and have no clue what your trying to tell them. God Forbid a problem arises! Can not speak to an actual tech at all! SOOOOO they can not understand in the 5 times they have been called that when the tech came out to diagnose my fridge he said he thought one of the parts was included with the two he ordered, well guess what it was NOT. So he will be coming out in a month to only to have to order another part. AND I'm sure it will take another month to get another appointment. SO my 2 MONTH OLD Samsung fridge will now take 3 month to have fixed! ABSURD!
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1 comment
Anonymous
#577009

Yes, BB does outsource to local companies for warranty work (their Performance Service Plans). I experienced the same timeframes as yourself.

I eventually threatened BB with legal action and I meant it. They then had my item quickly repaired. Just don't meaninglessly threaten to take them to court. Do it if necessary.

BTW!

the Dec 2012 issue of CONSUMER REPORT rates retailers on page 25. Best Buy is at the bottom.

Review
#363881 Review #363881 is a subjective opinion of poster.

Dynex TV's suck | Best Buy review from Raleigh, North Carolina

Don't buy a Dynex TV - got one as a Christmas gift - it died - Best Buy won't provide service without me paying for it because I don't have a receipt and my son didn't keep once he saw I would keep the TV. Why should I pay for their TV twice - I assume it will only break again since it only lasted several months with minimal use. Their customer service is horrible. When you call to resolve the problem you get put on hold for 15 minutes and are forced to listen to horrible music. Then they just tell you without a receipt they won't do anything and offer to send someone out to fix it if you pay. They are shameless - they have to know they have a defective product and then try to make the consumer pay for their defects. *** BEST BUY!
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4 comments
Anonymous
#585300

actually since dynex is their private label tv and it has a date code on the TV they can prove it is under warranty and obviously came from a BB

Mike_mn
#564724

Here is a little known fact about BB...

You actually DO NOT need a receipt to return/exchange items - even though they will insist you have a paper receipt! This is because BB keeps ALL RECORDS of sales! All you need is the name of the person who has the record of the sale and a photo ID. So, you will need that person to help you.

I have returned & exchanged items without a receipt, and the service desk looked up my purchase on their online systems, and completed the return! A great system... but one that BB does not want you to know exists!

Anonymous
#558646

You act surprised that a store will not fix your several month old TV without a receipt is strange. I guarantee you every other store would have done the same thing, even Wal-Mart.

They will only exchange it during the return period which they wouldn't do on a big ticket item like a TV without a receipt. After that, you have a one year warranty with the manufacturer.

Call them. Quit blaming Best Buy for a standard industry practice.

Anonymous
#558430

how can you prove it is under warranty without a receipt?

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Review
#353161 Review #353161 is a subjective opinion of poster.
Loss
$400

Best Buy return with a receipt

I purchased a calculator but it did not have the features I needed so I returned to Best Buy 2 weeks later with the unopened package & the original receipt. Customer service asked to see my drivers license & phone number or else they wouldn't issue a refund. This is unfair that they need my name, address, DL #, SS# & phone for a simple return. I don't want marketing calls or junk email as a result. I have never been asked for such personal info. from any other store when a valid receipt was produced. NEVER again will I shop at Best Buy.
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3 comments
Anonymous
#528019

It says clear as day on the reciept you need an id to do a return. Its to stop fraudulent activity and return scams which happen all the time and all they need from your id is your id # and the expiration date to make sure its a valid id. If you have nothing to hide then it should be a problem, best buy doesn't sale customer information or email addresses

Anonymous
#526765

It's on your receipt as well as when have you ever heard of best buy trillion dollar company making marketing calls...maybe you were doing shady activities and didn't want to be chased

Patrick
#513546

I've heard that some stores do this so they can see what people are constantly returning things. I'm not sure if this is true or not though.

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Review
#331701 Review #331701 is a subjective opinion of poster.

No value...no customer service | Best Buy review from Raleigh, North Carolina

bought a computer at best buy less than 4 months ago for school, however I recently took my computer out of my school bag and the computers screen is cracked take it to best buy they state there is nothing they can do "I should have bought the protection warranty". I explained to them that well I didn't and I just need this situation fixed because I need a computer then they quoted $200 to me and it will probably take 10days. I told them that that option is not feasible can they do something for me towards a new computer and just keep my computer and these *** people proceeded to tell me that my computer was probably only $320 and I was like no it was $400 so you over priced it to me then i want the $80 difference. Long story short my current value is $0 and there is nothing they can do for, at this point I don't want anything to do with this company.
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3 comments
Patrick
#512562

you wanna know why Best Buy didn't do anything for you? 1.

you bought the computer 4 months ago with no protection and 2. it was damage that you probably caused. if you purchased accidental damage then you're covered. you see, what happens is companies like HP, Toshiba, Dell, Acer, Sony, etc.

make computers and let stores like Best Buy and Staples sell them. the computers come with a 1 year warranty that covers defects, not accidental damage. so if you don't purchase extra coverage, you have to go through the company that is responsible for making your computer.

if a retail store covered everything for free then they'd go out of business. even though I feel bad that your laptop broke, you're still a *** and need to do better in school if you can't understand something as simple as a retail store.

Anonymous
#512225

Even if you bought the warranty, it doesn't cover abuse. Quit expecting Best Buy to fix a computer that you broke for fee.

Anonymous
#512030

So you broke your computer and you are blaming Best Buy for not fixing it?

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Review
#331429 Review #331429 is a subjective opinion of poster.
Tags
  • Long story

Contact Best Buy Customer Service

Website:
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
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I purchased a $2500 TV at Best Buy #299 in Raleigh, NC.. When the store delivered the TV, the TV screen was cracked and the store manager and sales manager would not exchange the TV.. Not only that but the two managaers said that myself, father and sister were lying...
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2 comments
Anonymous
#464046

Because you're an obvious shill for this company.

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Review
#308481 Review #308481 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Loss
$2500