State: North Carolina Product: Best Buy Sales Manager Clear all filters (5 of 43 reviews match)
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Best Buy in Hickory, North Carolina - Poor Customer Service

1.0
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We had looked at an offer online for cell phone service from Sprint which was really good. Went into Best Buy to get more information and was told by an associate that we could do a 2-year contract for the price we had seen online. The associate even called her Sprint rep to verify this information. We made 3 trips to Best Buy and spent almost 2 hours questioning the ins and outs of this deal, but on our third trip in we were told we couldn't do it. The manager was extremely rude, even interrupting our conversation with the sales associate to inquire about something the sales rep had purchased at ***'s Sporting Goods. I could not believe the audacity of the man, and then learned that he was the manager. Really feel that nobody knows anything about the services that they offer as far as cell phones are concerned. Take your business elsewhere where you can find someone who is at least knowledgeable about the products.
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Review
#764031 Review #764031 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Cons
  • Salesperson - manager extremely unprofessional
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I purchased a $2500 TV at Best Buy #299 in Raleigh, NC.. When the store delivered the TV, the TV screen was cracked and the store manager and sales manager would not exchange the TV.. Not only that but the two managaers said that myself, father and sister were lying...
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2 comments
Anonymous
#464046

Because you're an obvious shill for this company.

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Review
#308481 Review #308481 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Loss
$2500
On Wednesday 2-22 I visited the Best Buy Store at Afton Ridge Kannapolis-Concord N C I received some information from a Geek Squad person and proceeded to the department in order to make a purchase, there were 2 sales persons in the area both were busy, I stood around...
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5 comments
Anonymous
#546434

I go to this particular store all the time and they are over top helpful !!! TOO helpful at times.

No way this person stood there for more than ten minutes without assistance...the store is not that big and blue shirts are everywhere!!

Obviously not an assertive person, if I were there more than ten minutes I would in someone's face. Can't believe you take the time to write the complaint but didnt take the time to complain to management ?!

SERIOUSLY? REALLY?!

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Review
#300038 Review #300038 is a subjective opinion of poster.
Service
Best Buy Sales Manager
oct 2007 worst buy in brick,n.j.purchased lcd tv at full sale price.opened the box at home only to discover ripped/loose/used packaging and greasy fingerprints on screen,marred/scratched surfaces on cabinet,all pointing to an obviously used/returned tv. next day took...
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5 comments
Anonymous
#327920

It's 2011 and Best Buy is still going strong. Looks like all those sales you denied them is really starting to show tragic effects.

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Review
#240273 Review #240273 is a subjective opinion of poster.
Service
Best Buy Sales Manager
This was the worst shopping experience ever! Keep away from this store, for your own good. I am not new to shopping at BestBuy, I have made purchases in there totaling well into thousands, yet this day I have to say is the last day I will go to the store and make a...
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7 comments
Anonymous
#226586

Ummm, arthd55, their return policy is 30 days. Why would they give your money back?

You had it for 7 months, time to deal with the manufacture for repairs.

Trained to belittle you, maybe. Retailers are tired of people trying to get things for free just cuz you cried.

This Guy is correct! Customers stopped being right a long time ago.

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Review
#207019 Review #207019 is a subjective opinion of poster.
Service
Best Buy Sales Manager

Contact Best Buy Customer Service

Website:
www.bestbuy.com
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
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