State: North Carolina Product: Best Buy Manager Clear all filters (6 of 217 reviews match)
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Best Buy - Terrible customer service in Pineville NC

1.0
Details
I've been a client for many years and I've been at this store many times. But this time the customer service was terrible. I just had to return an item that bought online as a gift ! But the Assistant "DIVA" Manager called Mayra, made it difficult and complicated. You can see that she doesn't want to help us and, while she was "talking" to us, she was looking her nails, talking loudly to other employees, making notes non related to my case and, making gestures like rolling her eyes upward.... is that a joke? Mayra, if you don't like to take care of customers, do not work at this kind of business, I bet there are other employees who really deserve your position. Also, GET REAL, acting like a "diva" doesn't make you superior, kid.
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Review
#1055173 Review #1055173 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Best Buy in Durham, North Carolina - Exchange Christmas present

1.0
Details
My wife bought me a Fitbit for Christmas for $99. Unfortunately she bought me the small size so we went today to exchange it to a large. When we came to exchange apparently the price went up to $129 and speaking to the manager they said they can't do anything about it. I really don't understand why for an exchange on a Christmas gift you would not honor the original price? We didn't even open the package as you can put your wrist on the outside box. Very disappointing and none caring attitude by the Manger on duty named Tonia.
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Review
#759118 Review #759118 is a subjective opinion of poster.
Service
Best Buy Manager
Cons
  • How i was treated by customer service and manager
  • Lousy service
Reason of review
Pricing issue
Tags
  • Best Buy Price Match

Best Buy Manager Review

Had issues with best today on black friday. It wasnt fair we were here all night and all of us didnt get a ticket supposly because it has to be one dor family and some people in front of us had a ticket each person and they were family , manager was so racist cause we were hispanics and the other ones were white
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Review
#740703 Review #740703 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service
1.0
Details
Bought the Batman, Arkham Asylum pc game for a discounted price. Installed the game, and just didn't have the skill to play it on a keyboard/mouse setup. Until I could do a gamepad workaround, just uninstalled the game, as it was now in my digital library, and it was...
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Review
#535634 Review #535634 is a subjective opinion of poster.
Service
Best Buy Manager
Tags
  • useless game download
This guy is THE worst manager I've ever encountered. He needs to go back to school to find out how to provide customer care and treat his employees better. I work for a very large company and would never allow this kind of behavior from my managers. He needs to be...
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2 comments
Anonymous
#653643

Your review tells us nothing. Why don't you try actually stating what happened?

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Review
#410310 Review #410310 is a subjective opinion of poster.
Service
Best Buy Manager

Best Buy continues to lie not fix phone

I had 5 phones, not counting the ancient loaner phone which also broke, break and I have been jerked around by Best Buy employees for almost 5 months. I live an hour away and not once have they called me. I have had to call them for all 7 visits. Everytime I get there, after waiting half an hour, they simply lie to me and give me the runaround. Even the manager, when he's there, at the Washington, UT store lied and didn't care. I don't a home phone and depend on my cell. Best Buy still hasn't fixed mine or resolved any issue. Company of liars and crooks!
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2 comments
Patrick
#441710

that really didn't make much sense.. lol

Anonymous
#441097

one store is representative of an entire company? also work on your grammar.

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Review
#298590 Review #298590 is a subjective opinion of poster.
Service
Best Buy Manager

Contact Best Buy Customer Service

Website:
www.bestbuy.com
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
All Best Buy Contacts

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