I spent a lot of money on an Asus ultrabook at Best Buy. The operating system had a flaw and the computer started devolving from day one.
After the computer was only 3 months old, I took it to them and they said they couldn't help me, that I would have to contact the manufacturer, regardless of the fact that I paid hundreds of dollars for their protection and support plan. They informed me that the plan was only to cover hardware. Since that is already covered by manufacturer, I clearly paid for a DUPLICATE protection. When I called the manufacturer, they told me I had to send it in to get the operating system restored and it would take 2 weeks or more.
How in the F#@*!! am I supposed to just go without my computer for 2 weeks? I bought this because I need it everyday. They sold me a bad product and then make me go without it for an indefinite amount of time while I'm in the middle of working.
Do they offer a temp computer in the meantime so I am not without my new expensive tool? NO. So, buy something from Best Buy, pay extra for assistance and get NO assistance from them. There are more things Best Buy WON'T help with then there are they will help with.
Now I'm stuck having to use a computer that is barely working and I will have to just BUY and re-install windows 8 myself. I will never buy a computer from Best Buy again.
I feel ripped off in every way.