3929 McCain Blvd, North Little Rock, AR 72116
Not resolved

I talked to a Best Buy rep at the store about buying a home security system and having the Geek squad install it along with mounting a TV on my wall. The rep at the store said the Geek rep would contact me so we could work out the the details of the items needed and the installation .

The Geek rep contacted me and set up an appointment to meet at my residence to finalize the work order and purchase. The rep came and I paid him in full for the work order and purchases. He set the appointment time for Sept.7 at 8 a.m. No one showed or contacted me so at 12:15 I contacted them and was told that the appointment had been rescheduled by me.

Then I was told by the Best Buy manager that it was possibly some sort of glitch.

I could tell by the responses that this was normal occurrences.I worked for a freight company and if the employees did as the Best Buy employees the freight co. would be out of business.

Product or Service Mentioned: Best Buy Security System Installation.

Reason of review: Poor customer service.

Best Buy Cons: Geek squad did not honor appointment or offer solution.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Best Buy Reviews

  1. 533 reviews
  2. 263 reviews
  3. 130 reviews
  4. 56 reviews
  5. 36 reviews
Best Buy reviews