Not resolved

BestBuy does not provide any service for Manufacturer's Warranty issues, only for "Extended Warranty" purchased from BestBuy. That term is misleading as it is not only for coverage after the Manufacturer's Warranty expires but even for the time the manufacturer warranties the product.

this means that if you do not know this and think BestBuy will stand for the Manufacturer's warranty you will be left on your own to deal with the Manufacturer yourself if you don’t buy that so-called “extended” warranty.

Motorola states that "most Motorola dealers will handle the Motorola warranty issue.

BestBuy is NOT one of those 'most'.

One is better off purchasing products directly from the Manufacturer rather than from BestBuy. Or from a dealer that provides real Customer Service.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $34.

Preferred solution: Let the company propose a solution.

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So, what do you think a manufacturer's warranty is there for? After Best Buy's 15 day return policy anything that goes wrong with the product has to go through the manufacturer based on their warranty. That's how manufacturer's warranties work.


Interesting to know about Best Buy but my purchases from them have declined so much over the past 20 or so years that it matters not. You make a good point about buying appliances or anything from a seller who provides good customer service.

One of the questions to ask before buying is "what happens if this thing breaks under the manufacturer's warranty period." I don't buy any "extended warranties" as they really are not worth it and the bottom line is that the manufacturer covers the repairs while under warranty. Plus, most things break within most warranty periods anyway.

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