BestBuy does not provide any service for Manufacturer's Warranty issues, only for "Extended Warranty" purchased from BestBuy. That term is misleading as it is not only for coverage after the Manufacturer's Warranty expires but even for the time the manufacturer warranties the product.
this means that if you do not know this and think BestBuy will stand for the Manufacturer's warranty you will be left on your own to deal with the Manufacturer yourself if you don’t buy that so-called “extended” warranty.
Motorola states that "most Motorola dealers will handle the Motorola warranty issue.
BestBuy is NOT one of those 'most'.
One is better off purchasing products directly from the Manufacturer rather than from BestBuy. Or from a dealer that provides real Customer Service.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $34.
Preferred solution: Let the company propose a solution.