Best Buy - No help after sale
I bought my computer seven months ago, and it’s broke. The power cord will not function to power the computer or charge the battery. The power cord was tested OK. The greeter at the customer service counter was busy talking with a co-worker and seemed not concerned regarding my issue. Then he stated I would have to purchase a new cord see computer person. Computer person tested a few items and stated it was an accident item (no accident occurred, mint condition), "you can purchase a new computer, or try your luck with Toshiba, (they won't fix this), and it is a common problem." Why has this tech issue not been addressed if many other customers experience the same fate? When asked why this was not explained at purchase "only seven months ago", he had no comment. He was not willing to do anything, check with manager, and have a tech look at it, NOTHING. The tech was avoidant, rude and flippant to any request or help. I have gone through the same treatment at “worst buy” before, when I purchased a cam-corder, fool me twice shame on you!! You could do something, your company chooses not to. This is not acceptable. I will inform as many people as possible, and they will inform others and so on; 10 people become thousands. I am a hard working middle class family and this is an example of why the economy is shot, from the top. Shame on you, and I will not return. Where did Circuit City Go??
Best Buy 911 Topsy Ln Carson City, NV 89705
Monetary Loss: $600.