2.4
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
1 comment

Bought a whole line of Samsung kitchen appliances from Mays Landing, NJ store (Refrigerator, dishwasher and stove).Warranty on brand new fridge was for a year.

Decided to decline their "extended" warranty not expecting appliances to be as poor of quality as they were. 2 years on the nose after purchase fridge stopped cooling, over a $1000 would cost to repair. Came back to store, spoke to store manager Mike, zero accountability or desire to help. Basically he kept on saying once out of store they have no responsibility for product.

That is all well and fine, but I expect more out of a company I've been very loyal over many years (he acknowledged it too because we could clearly see my Best Buy purchases the last few years).

Based on many reviews I found online I strongly believe Samsung refrigerators are lemons and should not be pedaled by reputed retailers.Unless Best Buy or Samsung make it right never again am I purchasing from either.

Review about: Samsung Electronics Refrigerator.

Reason of review: Bad quality.

Do You Have Something To Say ?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1419614

There are multiple problems with your complaint.You were offered and extended service plan which you declined.

When the product failed a full year past the warranty date you now expect the retail store to fix it. Stores are not responsible for warranties. The manufacturers are.

Why are you complaining about the store.If you fell the product is of poor quality you should be posting a complaint on Samsungs board, not Best Buy.

You May Also Like