Bought a whole line of Samsung kitchen appliances from Mays Landing, NJ store (Refrigerator, dishwasher and stove). Warranty on brand new fridge was for a year.
Decided to decline their "extended" warranty not expecting appliances to be as poor of quality as they were. 2 years on the nose after purchase fridge stopped cooling, over a $1000 would cost to repair. Came back to store, spoke to store manager Mike, zero accountability or desire to help. Basically he kept on saying once out of store they have no responsibility for product.
That is all well and fine, but I expect more out of a company I've been very loyal over many years (he acknowledged it too because we could clearly see my Best Buy purchases the last few years).
Based on many reviews I found online I strongly believe Samsung refrigerators are lemons and should not be pedaled by reputed retailers. Unless Best Buy or Samsung make it right never again am I purchasing from either.
Product or Service Mentioned: Samsung Electronics Refrigerator.
Reason of review: Bad quality.