Bought a new washer and dryer on bestbuy.com The crew came to install on a Saturday morning but called me to tell me they could not finish the installation because one of the hoses into my water line would not budge. The problem is: They were able to detach ONE of the hoses, but never reattached it...and it was leaking. Over the course of the next 12 hours before I got home and noticed it, I had over $500 of damage to my paint job, drywall, floor boards, and hardwood floors.
Called Best Buy to complain. No empathy. They referred me to their liability insurance company. Called and left 2 voice messages a day for three days. After not getting a reply, called Best Buy back again. Spoke with a supervisor who said there was NOTHING THEY COULD DO and IT'S NOT THEIR PROBLEM because the liability insurance needs to take care of it. After calling them non-stop until someone finally answered, they said that Best Buy actually sub-contracted the installation to a local installer and THEY were responsible.
How many *** people do I have to deal with to get some help. I STILL don't have a working washer and dryer after spending $1300+ with Best Buy and incurring $500+ damage to my home.
WORST SERVICE I HAVE EVER RECEIVED. No accountability on their part at all, and NO EMPATHY, just finger pointing.
Product or Service Mentioned: Best Buy Installation.
Reason of review: Poor customer service.
Best Buy Cons: Poor customer service, Worst customer service.