Best Buy Reviews in Syracuse, New York
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
needed to replace protective screen that broke, I received the replacement in the mail and spoke with someone from the GEEK squad that said to just bring it down and they would replace it. When I got there I found that there was only one customer in line but some guy...
Geek Squad Manager
Reason of review
Poor customer service
Ordered a computer and it was NEVER delivered-blamed me | Best Buy review from Syracuse, New York
Unless you're a stay at home hermit or have tons of homeschooled children over 18, don't expect to ever receive this computer. Requires an in person signature with UPS--no exception. Cannot pick it up at the carrier, and cannot sign the slip and leave it on the door. Spent a day home from work to accept the delivery, and UPS left a slip on my mailbox without ever coming to my door. Best buy blamed UPS, and vice versa. Spoke to Best Buy customer service, saying "It's just a waste then because it'll get sent back," and the woman said "it's not a waste...we get our product back." Never been more frustrated. Good luck receiving your computer.
No return/ store credit/ exchange | Best Buy review from Syracuse, New York
Bought a $50 video game at Best Buy for a gift for someone. I thought they had a Xbox 360 but turned out they had the PS3. I explained my situation to them that I wanted to just change the game or anything at all.. but because it was past their lousy 15 day policy they could do Nothing for me. I am a manager at one of the jobs and a cashier at another and this is outrageous to me. I am now stuck with a $50 dollar game that I can't use. Still in the original package with the receipt! For now on I will avoid Best Buy at all cost.
Best Buy Cashier
Samsung plasma tv | Best Buy review from Syracuse, New York
Where do I start. I had samsung 51 inch plasma. Tv panel failed 3 times within a year. Samsung tried to give me hard time and come up with different excuses when their own technicians confirmed bad panels and need for replacement. Every replacement took over more than a month. After third time it failed I got rid of this tv and made another mistake by going with samsung smart plasma tv this one lasted longer and still failed. I contact samsung they took information I sent picture of the crack on the panel and they tried to blame me that is physical damage. Again their own technicians confirmed failed panel and instead of acknowledge the issue on their end they tried to blame customer and get away with this repair. People don't take my word for it just google theirs millions customers like me with same problem. In order to make slim tv samsung took internal fans out and tv overheats and panel blows cracks. I trust samsung till this day but they failed big. No more samsung product for me EVER. Bought tv from best buy no help from them ether.
Best Buy Rip Off
I purchased a $950. computer from them in Nov. 07. I took it in for service on Sept. 12. They said it had a bad memory chip. They wanted to charge me $130. to remove virus's they said they found on my computer. I asked them to write them down... two were ad and spyware and one was a very mild virus called Second Thought. I told them to just fix the chip... I can get rid of the virus myself a lot cheaper. The date on my service contract says estimated date of return Sept. 20. I called today, 9/20, and it hasn't even gone to service yet. They said it would take another 2-3 weeks! They charged me $99. to copy my hard drive just in case data was lost when they repair the chip. What the heck is taking 4 wks??????? Or are they purposely doing that because I refused to pay the money to get rid of a mild virus? We have bought all our major things at Best BUy, well not anymore. I feel they are ripping me off and I will not do business with them anymore. I think they are ripping off people who don't know a lot about computers too. I'm sure they thought since I'm a 60 yr old woman that I'd pay to have the big bad virus removed... what they don't know is that I have two sons who are in the computer business in other states and they advise me about what's going on. They agree I was getting ripped off by Best Buy. How long does it take to insert a memory chip?
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Best Buy? What happened? What can we help you with?