2.2
Details
have decided to avoid best buy from today on until i die i was mistreated again which i was told would not happen again but it did...i buy over 2 to 3000 a month for my company and myself and sometime i have to return one small item.....this is a process from...
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3 comments
Anonymous
#1106429

Assuming this isn't fake, you're the type of customer that retail employees hate, the claims of spending so much so therefore you deserve special treatment. If you are late on returning an item it's your fault the policies exist and you aren't exempt from then. *** Assuming your claim off working for an insurance company is true you should understand being late has consequences, if a customer missed were late on an insurance payment they are penalizedespecially if it happens as much as it seems you miss the return period for Best Buy

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Review
#783429 Review #783429 is a subjective opinion of poster.
Cons
  • Return policy horrible unfair and worst of all stores
Reason of review
worst return policy i was 2 days late and treated like a child
Loss
$44
Preferred solution
Full refund

Worst Consumer experience ever! | Best Buy review from Staten Island, New York

I have to say that my experience with Best Buy has been the worst consumer experience I had thus far. I feel as though the employees, and perhaps upper management, at store #469 were playing games with me and other consumers. On August 19th I went in person to the store to purchase a HP touchpad and they told me that they shipped them all back to HP. Then I read in online articles that they actually have the item and will sell them in stores. I called my local store and was told to check either Thursday or Friday. On 8/25/11 I called in at 10:30 am to find out if they were going to be shipped in and the very rude employee said "No, I don't know who told you they were coming in today, but we won't be getting anymore in;" then, I check in store at 4pm to find out they received a shipment at 1pm and sold out by 3pm... why the lies! I will never shop at Best Buy again, you have lost yourself a future customer.
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3 comments
Anonymous
#341318

oh my goodness. i agree with joe.

something little like this and you're "done with best buy"? im pretty positive a lot of customers on this site exaggerate to make people feel bad for them.

i can almost garuntee that you will be back to best buy when you need something that no other store offers. good day to you.

Anonymous
#334720

Hmm. sounds a little whinny. One bad thing happened and you are so quick to write them off.

Anonymous
#334701

So why do you think they have these items and yet refuse to sell them to you? There's more to the story than you're telling or you don't know the whole story.

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Review
#257805 Review #257805 is a subjective opinion of poster.
Loss
$149

$1,000 order where is it....no clue | Best Buy review from Staten Island, New York

order 1,000 worth of appliances three weeks ago....called customer service for the last two weeks...put on hold, disconnected, we wont talk to you because the order is in your husbands name.....after being disconnected, onn put on hold for a great length of time.....as of today, they still dont know where my order is....couldnt care less i was cancelling a 1,000 dollar order nor offered to offer me anything for my inconvenience.....so i filed a complaint with their customer service complaint dept and what did they do PUT ME ON HOLD..... i hung up.....do not order from best buy on line or in store period......service is horrible nor do they really care where or how your appliances are being delivered....everyone just passes the buck......STAY AWAY FROM THIS STORE
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Review
#236595 Review #236595 is a subjective opinion of poster.
Service
Best Buy Customer Care

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