Liars, Took my money and did not deliver. | Best Buy review from Valley Stream, New York

1.5
Details
I purchased a Panasonic GH5 paid cash $2200.00, paid for over night delivery$25. Three days later I never got it...Went back to the store in Valley Stream NY. Manager said it left today? He never gave the reason why it never was shipped out. I needed the camera for a shoot in LA my flight was for the following morning...Now im stuck with out the Camera i was hired to use. But do they care? Never again will i step foot in Best Buy...BH from now on. The Sale person just wanted my money period...Promised something that he knew wouldn't happen...Just be honest with the customers...Totally unprofessional.
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Review
#1040692 Review #1040692 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Problem with delivery
Loss
$1500
Preferred solution
My client is DJWhookid i was hired to shoot a video...My name is Renny Hurst is a videographer
1.0
Details
On February 11, 2017 walked into Best Buy store#345, Huntington Station and was looking for a specific TV that was $999.99. A sales consultant by the name of Justin Milione greeted us and showed us where to find the TV. He then proceeded to tell us that a better TV...
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2 comments
Anonymous
#1297495

I guess you're right... I am an honest person and respect the same in return.

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Review
#1014362 Review #1014362 is a subjective opinion of poster.
Service
Best Buy Sales Representative
Cons
  • That i was lied to by a sales consultant just to make a sale
Reason of review
Poor customer service
Loss
$200
Preferred solution
Price reduction

Totally screwed | Best Buy review from Buffalo, New York

2.0
Details
I made the big mistake of believing that buying from best Buys and getting the "geek squad" protection was enough. I was not told that I had a very short time to TEST and evaluate my product. I put the TV away for use when I finished a room,mounted it on the wall to find out it was FUBAR. In the store they told me the screen was cracked and that since I waited too long = I was getting NOTHING for the TV that I paid well over a few hundred for. AND just finished spending over 3800.00 in that store. IF you are tempted to buy from them ,TEST ANYTHING prior to leaving the store. No matter how hard it might be for them to open and test it. I will not spend another dime there,and I was planning to buy another 500.00 dollars in that store just today.
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Review
#1010173 Review #1010173 is a subjective opinion of poster.
Cons
  • Store policy
Reason of review
Damaged or defective
Loss
$300
Preferred solution
Let the company propose a solution
3.4
Details
Yesterday 1/26/17 my husband went to Best buy sore #1455 and even thou he had the required e-mail notice and receipt in hand he was refused the item purchased. The store manager stated I was to be there to pickup because I was the name on the purchase order. Never at...
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6 comments
Andrea
#1277457

So if a stranger had hacked your email and picked up your item with the email and receipt, you would have been ok with that? There is a reason the purchaser has to be the one to pick up online orders.

THIS is why. The website also gives you the option to ADD ALTERNATE PICK UP PERSON when you pay.

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Review
#998282 Review #998282 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Headquarters have poor policy for pickup of merchandise
  • Customer service and delivery
Reason of review
Poor customer service

Best Buy pricing run around

1.5
Details
About a week ago I saw a laptop advertised in your stores Lenovo Yoga 710 15" (Mfg# 80V50000US). It was sale priced at $750 and your website showed open-box deals for approximately $650. 3 different stores near me supposedly had them in stock. I drove to the first and they said they didn't have it do i drove to the next and, they too, said they were out of stock of the open-box despite the website showing that "fewer than 3" were available. The next day I drove to the third store and although they did have an open box they said that the sale was over. I tried to explain my situation but they refused to give me the sale price. At that time the price rose to $850 for new and approximately $780 for the open box. A few days later I came back and showed them the exact same laptop from lenovo.com who was also running a sale selling the new machine for $750. They offered to match the price of the new unit but not the open box. Ironically this meant that they were willing to sell me the new unit for $30 less than the open-box. Go figure, right? In all i wasted hours driving from store to store only to come up empty every time. With your constant price fluctuations, random sales and inaccurate website data I am again reminded why I purchase most of my things from strictly online retailers. I realize that you do this to maximize your profits but in the past several years I've purchased 4 machines from newegg and tigerdirect as well as dozens of other products including a 50" TV from ebay and amazon and have never had to deal with this sort of price haggling or guessing what they had in stock nonsense.
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Review
#996266 Review #996266 is a subjective opinion of poster.
Product
Lenovo Yoga 710 Laptop
Reason of review
Pricing issue

Very unprofessional | Best Buy review from New York, New York

2.4
Details
I bought a lot of my things here, and I loved Best buy. It is my anniversary tomorrow and I order a phone for my boyfriend 2 weeks ago, just to make sure it arrives on time. The first phone which arrived was working for 1 hour and died. I returned it to store, wanted to buy the replacement they told me to order it online. Second phone arrived today seal was broken and piece of charger missing from the box. I called customer service and they were really polite, but absolutely did not care about understanding the customer. First of all there was no discount offered at all (as a part of apology by customer service) I asked to talk to the manager and he/she did not want to come to the phone. The representative kept apologizing (it was not the guys fault anyway) and he was really polite, but his hands were tied, and even when I said please tell the manager they will lose the customer and they destroyed my anniversary, there must be some kind of policy for all this mess.. nothing. Not only that you are uncool, but you are really unprofessional. Just a small comparison, Amazon was 1 day late with the delivery (not 14 days, 1 day!) and they gave me 50% discount for being a loyal customer.
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Review
#926220 Review #926220 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$413
Preferred solution
Let the company propose a solution

Just a customer. | Best Buy review from Bronx, New York

I was told that my refrigerator will be deliver to my house between 11-3pm. I took one day off from work to wait for the delivery. 3 pm passed, I called and called and finally at 4:30 I spoke with a very pleasant young lady.She told me that they will not make it today. There is a delay. I was so angry I started to shake and cry. why can they call me and tell me that they cancel my delivery? Is that too much to ask ? Why did they enter my phone # in every page. And not calling. Where is the courtesy.? The point I am making is they should have call me and let me know a head that they cancel my delivery. I wasted my whole day for nothing. I truly feel that best buy and their geek squad do not give a *** for any customer. They just want your money. Once they get yourmoney they wouldn't care if You Get your appliance or not. The worst part is , no one from either best buy or the delivery team call me and apologize . For this reason, I promise myself never to buy or stop by best buy ever again. Sue
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Review
#924650 Review #924650 is a subjective opinion of poster.
Pros
  • I stopped shopping at best buy
Cons
  • Salesperson - manager extremely unprofessional
  • Unprofessional delivery team
Reason of review
Problem with delivery
Tags
  • Whirlpool Refrigerator
4.0
Details
I am one of managers of parking lot at queens place 88-01 queen blvd new york 11373 , we have one of the best buy workers , who refuse to pay his monthly parking fee , and he refuse to pay his ticket fee , and he parked his car at our location , and he waited until...
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2 comments
Anonymous
#1286717

So glad I don't live somewhere that I have to pay to park. Where I live all parking lots are free.

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Review
#923274 Review #923274 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service

Worst experience ever | Best Buy review from Brooklyn, New York

DON'T BUY ANYTHING THERE ! The worst experience ever ! As a wedding gift we bought there 2 tv's. With a statement, they BOTH will be delivered on wednesday, sep 14th. We wanted as soon as possible, and now I'm learning that sales rep didn't mention same day delivery even though we asked either mentioning the waiting can be longer. So we accepted waiting 5 days and I took a day off from work. The day before suspected delivery we were informed, that one of them will be delayed by A MONTH (nobody told us before, and in the internet they're still claiming it takes 2 days for delivery !) and the next day we learned, the delivery company lost our second tv. The second case - I understand that they can lost such a small package as 40" tv , but why the *** I am the one supposed to look for it and be involved in calling delivery company and look for it on my own? I bought at best buy, not with ups, especially that one day they say they found it and will deliver on friday, on monday after we learn, they didn't actually find it. SO, we went for a complain to the store. The only nice thing i can say is about Roz, she is very compassionate and the only one person, who said SORRY, who cared and was willing to help and organized sending another one, so I don't have to wait 8 days for investigation. We wanted to cancel that one month delayed delivery. So there comes another problem. Even though we bought tv on sep 9th, was supposed to be delivered by 14th, today is september 19th and we found out it was not even sent out for delivery yet !! When the *** are they going to do that? In april? The woman who is the manager there, Saffi I belive, started screaming at my mother, that it is in the system to be prepared one day for delivery and she can do nothing about it ! she was screaming like crazy, just like that, repeating two words, system, system and started shouting to my mom - so if you think you can count on polite staff or just store manager saying "sorry" for loosing one tv and delaying another by a month, when you can see the same model lying there on a shelves - forget about it. My mother was never humiliated like that, she started crying after she left. THAT'S how best buy treats customers !! If you hate people for being upset for store mistakes, then you're not supposed to be a manager ! Oh, and we were informed, that lost delivery of my tv was my fault, because it's not best buy or ups ! WTF? That manager was super rude, extremely unpolite and didn't even wanted to help us solve our problem. Not buying even a blender or headphones there anymore.
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Review
#921746 Review #921746 is a subjective opinion of poster.
Reason of review
Problem with delivery

NEVER AGAIN UNLESS IN STOCK AND ASSEMBLED | Best Buy review from Endicott, New York

1.8
Details
I ordered a TV Console on line with the Geek Squad assembly to be done in my home. I received an email confirmation that the TV console was shipped and that I would be hearing from Customer Service for scheduling the assembly. I received the email the following day and scheduled the in home assembly. I never received a confirmation email so I called the number that was given. As I feared they had no record of my confirmation number - after several minutes the customer rep found that Victoria (the first call center attendant I spoke with) entered the wrong information - wrong email address and wrong address for installation - Needless to say I was first of all upset that my information was now in the hands of someone other than myself and that I was no longer able to have the assembly done as I had taken the time off of work. In speaking with Ramona I was told that I had 2 options - 1 reschedule or 2 - see if they can "squeeze" me in another day. After I explained this was an inconvenience in my schedule and I did not make the error - this was not acceptable. Unfortunately I was unable to assure that I would have soon arrive at my home as originally scheduled. Appt for 2 weeks was then offered which I adamantly opposed to. Needless to say - this was aggravating but the fact that my information - credit card information - is now in the hands of someone other myself is most upsetting. When asked for Corporate phone number was told they don't have one! Really??? Needless to say bad experience is transmitted to others far more than a good and since the close of my conversation today I have told multiple people, emailed several and have discontinued several of my business accounts that I had through Best Buy.
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Review
#918631 Review #918631 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$150
Preferred solution
Compensated for the time I lost from work as I had to take additional time to reschedule for another date for assembly