3.2
Details

Update by user Jan 24, 2015

OK. After trying to talk to someone higher up on the food chain.

I was met with a borderline rude individual. That is what pushed me to post here AND make a complaint to the BBB.

The BBB lit a fire under their bottom. I was called shortly after by BB corporate with...

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5 comments
Anonymous
#935463

Those products come from Samsung directly. BBY places the order only if Samsung has inventory.

unfortunately, this is Samsung's issue, not BBY's. Since there are no comparable product to the high end plasma you ordered, you are now going to have to settle for an LED. Try the new Sony 4K! It has a better picture than that 3 year old Samsung you ordered anyway.

And don't respond by saying "plasma's are better". High end LED's have exceeded plasma performance for 2 years!

Panasonic Z series was the last great plasma made. Why do you think all major brands have jumped off the plasma bandwagon?

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Resolved
Review
#579913 Review #579913 is a subjective opinion of poster.
Product
Best Buy Gift Card
Pros
  • Competitive prices
Cons
  • Slow to assist
  • Customer service
  • Not enough stock
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Deliver product or service ordered

BEST BUY - DOUBLE BILLING

I purchased Dragon Voice Recognition Software online and opted for Store Pick Up. (1) Unit (1) Purchase Order (1) Price $206.00 Confirmed at purchase My credit card company called me to question a duplicate purchase I found that they had double billed me. While the order say 1 piece of software Best Buy billed it twice. While I am out of pocket over $400 it may have been a cheap lesson - I could have been buying a TV or refrigerator. Through the entire process of dealing with the store (pickup) the customer service department and the "back room" I was struck by the lack of concern and motivation. In times when we hand over our most intimate financial information to our retail partners we need to be careful who we are dealing with. I have dealt with Best Buy for years.I am an Elite member and I will never set foot in a Best Buy Store again.
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Review
#882961 Review #882961 is a subjective opinion of poster.
Reason of review
Problems with payment
5.0
Details
I can't believe this had happened to me - Best Buy review
I can't believe this had happened to me - Best Buy review
I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How do I still got the item with the receipt? Embarrassing. I can't believe this is happening to me. The manger of the store was very rude. All he had...
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1 comment
Anonymous
#1135963

I started taking my computer in to Best Buy because I don't like the person they send to my home to fix it. He stays here too long.

I had to tell him I had to run an errand in order to get him to leave. I believe he was playing games.

Review
#536993 Review #536993 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$33
Preferred solution
Let the company propose a solution

Best Buy - Microsoft Surface Pro 3 Review from New York, New York

1.0
Details
I went to best buy on Yonkers to purchase the surface pro 3. I spent hours in the store trying to learn about the machine I was purchasing. When I got home the machine didn't do the things I expected. I went back to the store several times finally one of the sales people told me I didn't purchase the surface pro 3 and I purchased the surface 3. Now best buy is willing to refund my money however the accessories I purchased they refuse to refund and they also refuse to return the taxes I paid for the surface 3.
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Review
#725585 Review #725585 is a subjective opinion of poster.
Reason of review
Bad quality

Best Buy Shipping Service Review

1.0
Details
Horrible customer service and terrible shipping service. Items delayed for shipment repeatedly. Take no responsibility.
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Review
#750509 Review #750509 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Problem with delivery

The Worst | Best Buy review from New York, New York

I ordered an item. 3 days later I get a notice from Best Buy that says it will be 3 weeks for delivery...and feel free to cancel...HA HA...Can't cancel it...Customer service - 20 minutes and they can't cancel it...they say to refuse it...HA HA....I DON"T WANT IT> Then they tell me (after 20 minutes) that it is already with UPS -- with a tracking number...So first i get an email saying a 3 week delay then a few hours (and 30 min. later with customer service) I am told it is being shipped...so customer service clearly did not listen to me when I said I didn't want to wait 3 weeks - she could have told me it was being processed when we started the call...and that was the reason it could n't be cancelled...it was a gift and i heard later in the day it had arrived! go figure.
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1 comment
Calan
#1088719

Sounds about right with Best Buy. I've noticed when ordering from them online that they ALWAYS give you the farthest possible ship date/receive date in the future. That way, when they deliver it early, which almost always happens, you will be happy with them!

Review
#728724 Review #728724 is a subjective opinion of poster.
Reason of review
Order processing issue
1.0
Details
The nightmare of best buy: First I orders a ps4 for christmas. I got the $500 bundle. They sent me a controller and a game no console. When I called they said you never ordered a console. How is a controller and a game $500? I kept calling your after your until someone...
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3 comments
Anonymous
#922820

You were in the store....you purchased a PS4 from the shelf......and you didn't notice or think to see if it was or had been opened? Sony, Nintendo, and Microsoft ALL have specific seals on their products to alert you to the fact that there was tampering. I think you know that though, and if not...caveat emptor

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Review
#574478 Review #574478 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Hdtv Antenna Review

1.2
Details
Purchased HDTVantenna found out I didn't need it store would not except antenna back since I opened box .which was the worst ever for service to customer who has original receipt 15 days to return hello some of us work I wouldn't recommend them to anyone better off buying from local street thief! Return policy is way better!!!!
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Review
#651239 Review #651239 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
Went into NYC Union Square store today to pick up a laptop ordered by 80 year old family member as holiday gift. Item listed under her C.C name, not mine. Because she missed a field on a page listing me as 'authorized' pick up person, store refused to allow me to pick...
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2 comments
Tom
#935632

Hey, it's Christmas. An 80 year old relative makes a little logistical mistake...MEH!

My store would have found a way around it for you!

Sorry for your troubles. If I were you, I'd still push this through Best Buy Customer Care at 1-888-237-8289.

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Review
#574735 Review #574735 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Review in Appliances and Electronics category from Ozone Park, New York | Best Buy review

The worst costomer service!!! Stay away from the Bestbuy in Queens Center Mall. You will leave feelling disgusted.
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1 comment
Anonymous
#957211

Queens Center? all you got to do is whistle......

As a New Yorker you should know better than to shop with them. Come down the block and see a salesman who has been taking care of the NYC metro area for over the past 100 years.

really, 50 words? done

Review
#599348 Review #599348 is a subjective opinion of poster.
Reason of review
Poor customer service