Update by user Jan 24, 2015

OK. After trying to talk to someone higher up on the food chain.

I was met with a borderline rude individual. That is what pushed me to post here AND make a complaint to the BBB.

The BBB lit a fire under their bottom. I was called shortly after by BB corporate with...

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Those products come from Samsung directly. BBY places the order only if Samsung has inventory.

unfortunately, this is Samsung's issue, not BBY's. Since there are no comparable product to the high end plasma you ordered, you are now going to have to settle for an LED. Try the new Sony 4K! It has a better picture than that 3 year old Samsung you ordered anyway.

And don't respond by saying "plasma's are better". High end LED's have exceeded plasma performance for 2 years!

Panasonic Z series was the last great plasma made. Why do you think all major brands have jumped off the plasma bandwagon?

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#579913 Review #579913 is a subjective opinion of poster.
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  • Competitive prices
  • Customer service
  • Slow to assist
  • Not enough stock
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

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