Best Buy Deal Reviews in New York, New York
Bestbuy.com | Best Buy in New York, New York
I have been a Best-buy premium SILVER customer for a very long time. This holiday I bought a Samsung ln46b640 (a bestbuy exclusive model for$999+tax) from bb.com. I had to pick up from Brooklyn, NY as it was the closest available store to get the TV. I got a confirmation from bb.com and I even called the store to confirm the same. After driving 25-30miles to the store, they asked me to wait for them to find the item. Long story short, after waiting for 2hrs and 15mins they finally told me that they couldn't find my tv. I called bestbuy.com the next day and after an hour on the phone they told me that there was a computer glitch and I cannot have the tv I ordered, as its out of stock. They told me if I buy with the next model (ln46b650)which was priced at $1359that they will give me a discount of $250. This model # has the same spec as ln46b640 1080p&120HZ, but with a red color border and a chin at the bottom part of the tv. In effect I paid $1100 for the same wine in a different bottle. I got the tv delivered on 12/11/09 and I was still satisfied with my purchase as I got the tv even if I paid a little bit extra. At least that's what I thought until I saw the bestbuy's sales flyer. I found that the tv came with a free blueray player+ free blueray movie (Hangover) and the price dropped to $1279. I called bb.com to at least get the blueray player. I was surprised when the CS rep told me that her supervisor denied to do so. I called again after a few days and got the same answer that they cannot honor the promotion as the TV has been delivered. I felt that I have been screwed over by bestbuy. I am going to return the TV as I still have 8 more days to do so. I am probably going to sears and getting the deal as they do price match. I am learned it the hard way that bestbuy.com will not price match there own promotion even if its with in few days after the item is delivered. I have been a bestbuy customer for a long time and a premium silver member, but from now, bestbuy is not going to be on the list of my "Place to shop"!
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