State: New York City: New York Clear all filters (54 of 3254 reviews match)
filters
State:
City:
Product:
Show

Best Buy review in New York, New York: Never buy their extended warranty!

2.2
Details
Best Buy review - Never buy their extended warranty!
never make the mistake of buying a Samsung washer from bestbuy with extended warranty. Now its giving trouble and after calling bestbuy 8-10 times and endless hold time, bestbuy saying talk to Samsung. then I try to contact Samsung multiple times and they say its a recall piece and they will cover it for warranty but still not sent anyone to see it. im going crazy contacting company to company and department to department.. NEVER BUY SAMSUNG AND ESPECIALLY NOT FROM BESTBUY!! Samsung washer serial number SN 0BHE5AUFC11110X, Model WA45H7000AW/A2
View full review
Review
#1435066 Review #1435066 is a subjective opinion of poster.
Product
Best Buy Warranty
Reason of review
Warranty issue
Loss
$3000
Preferred solution
Deliver product or service ordered
1.0
Details
Not only did I not receive the product I purchased, UPS delivered to the wrong place, someone signed, and that forged signature is "proof" that the product was delivered to me. Best Buy says contact UPS, UPS says contact Best Buy. Neither will allow me to file a claim...
View full review
Review
#1414539 Review #1414539 is a subjective opinion of poster.
Service
Ups Delivery Service
Cons
  • How everything has been handled
Reason of review
Problem with delivery
Loss
$90
Preferred solution
Full refund
Tags
  • Terrible Customer Service
1.0
Details
My mom bought a refrigerator from them and it was to be delivered on a certain day. The night before the delivery she received a text message with the time period the next day delivery was suppose to happen. The following day she received a text message saying the item...
View full review
1 comment
Machele
#1589824

I hope your mom immediately cancelled the order with Best Buy and wandered over to a Lowe's if you have one in town and bought from them. Alternatively, buy a fridge from some other store in town.

Review
#1391121 Review #1391121 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Order processing issue
1.5
Details
update crashed phone! Samsung Bad Customer Service. Refused to help unless I give them more money! My S7 edge did a software update during the night and the next day my phone crashed. First it was stuck on the samsung logo then it tried to reboot itself. It crashed...
View full review
1 comment
Anonymous
#1423983

I'm an old man, alive since the 1950's.

I've never owned a cell phone and have no plans to do so.

Look at all the trouble and expense I save myself.

Smart me.

Review
#1176887 Review #1176887 is a subjective opinion of poster.
Product
Samsung Electronics Galaxy Edge S7 Cell Phone
Pros
  • Parking thats all they have there
Cons
  • Price
Reason of review
Warranty issue
Loss
$650
Preferred solution
Full refund
Tags
  • Bad Cutomer Service
  • Scam
  • Software Update
  • S7Edge
3.2
Details
I have a problem connecting a one month old Dell laptop, purchased from Best Buy, via Bluetooth with my Yamaha sound bar. I initially got someone to try and solve the problem but then when she couldn't she said computers aren't meant to connect to an entertainment...
View full review
1 comment
Anonymous
#1349425

i think youre the dummy on this one chief.

Review
#1070118 Review #1070118 is a subjective opinion of poster.
Service
Geek Squad Technical Support
Pros
  • Cant answer
Cons
  • Wasteing my time
  • Service issues not resolved
Reason of review
Poor customer service
Loss
$900
Preferred solution
Let the company propose a solution

Best Buy review in New York, New York: Very unprofessional

2.4
Details
I bought a lot of my things here, and I loved Best buy. It is my anniversary tomorrow and I order a phone for my boyfriend 2 weeks ago, just to make sure it arrives on time. The first phone which arrived was working for 1 hour and died. I returned it to store, wanted to buy the replacement they told me to order it online. Second phone arrived today seal was broken and piece of charger missing from the box. I called customer service and they were really polite, but absolutely did not care about understanding the customer. First of all there was no discount offered at all (as a part of apology by customer service) I asked to talk to the manager and he/she did not want to come to the phone. The representative kept apologizing (it was not the guys fault anyway) and he was really polite, but his hands were tied, and even when I said please tell the manager they will lose the customer and they destroyed my anniversary, there must be some kind of policy for all this mess.. nothing. Not only that you are uncool, but you are really unprofessional. Just a small comparison, Amazon was 1 day late with the delivery (not 14 days, 1 day!) and they gave me 50% discount for being a loyal customer.
View full review
Review
#926220 Review #926220 is a subjective opinion of poster.
Product
Cell Phone
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$413
Preferred solution
Let the company propose a solution

NEVER BUY FROM BEST BUY BRONX NEW YORK #1172

2.2
Details

Update by user Aug 30, 2016

UPDATE: I was emailing everyone I could at BB for a resolution. Finally I received a response from a Ms Berry (Account resolution dept) because I also emailed the CEO.

He must of forwarded my complaint. Ms. Berry had the nerve to offer me a so called settlement... Ready for this one????

$150 off any brand new television or $200 off of any open boxed-television. Why on God's green earth would I even accept that offer? It BB felt so adamant about MY son and husband ADMITTING to PYHSICAL DAMAGE BY US, why offer anything? What fool would accept that offer..(Probably someone that actually broke the television)..Not ME AT ALL so I took BB to small claims court on August 18, 2016.

They never showed up. I still had to present my case and the arbitrator which was found in MY FAVOR. The only problem is trying to collect my judgment. I just received my "Letter of judgment against BB".

I am now going through the channels to collect my funds. I even reported them to the BBB and some so called Account-resolution manager (Ms Berry) replied that she offered me a solution. She has no idea that as of today that I have a judgment. I am going to scan that judgment and email it to her.

They cannot push the working consumer around at all!! My suggestion is to take them to small claims for their injustices. Don't sit there and allow them to treat you like that.

It may be a hassle, but now it is the principal. Thank you all for reading my post!!

Original review posted by user Jul 26, 2016

My husband purchased a 55' Samsung curved tv from BB on July 12, 2016 at 2:21pm ($1056). He was so happy because it was a big screen. He got the TV home and set it up and noticed that it had a crack in the TV. He was disappointed so he immediately took the TV back to store #1172 at 4:45pm SAME DAY!!!!! He advised the sales rep that the tv was damaged and the s/r said that he must of dropped the tv and broke it and they are not responsible????? My husband requested the "so called" manager "Kirk" came out very annoyed and actually agreed with the s/r? What type of world are we living in??? He was very nasty and condescending to my husband and actually dismissed him. My husband was infuriated so he just left the tv in the store and left. My husband called me and informed me of the situation, I immediately went to BB to speak to the manager. Once I got there I spoke with some other "so called" managers and explained the situation to them. They told me to wait a minute and then they called the same manager "Kirk" to the scene. Kirk again was annoyed and said that the situation was already handled. I informed him that it wasn't handled. After the debating with the back and forth, he told me that I had to deal with Samsung. I wasn't happy, but I decided to contact Samsung. I was on hold for a rep for over 20 minutes, but I finally got through and was told that they would send a "Samsung authorized dealer" to fix the tv FREE OF CHARGE. I wasn't happy but at least satisfied that I would be able to utilize the tv that was purchased. The authorized dealer called me to set up an appt. and I was told that the part would be $500 and the labor was $210 and I WAS RESPONSIBLE FOR THAT!!!! ($710) That would mean that I paid ($1700+) I was speechless, I just said thank you and hung up. The following day I contacted "Debbie at BB" customer relations.. we spoke at length and she gave me her direct extension (866-650-7110)x 60098 and she claimed she would look into this matter further. I have never heard from Debbie again. (Some customer relations huh), every time I contact her I get her voicemail and I have left numerous messages and no call back. I have been a BB consumer for over a decade. I have brought TV to telephones, surround systems and play stations game consoles for my family. I am appalled on how their treatment was. When I contacted SAMSUNG again to inquire on why they lied to me about the repair, I was told that I was in warranty but they consider it physical damage. When I talked with the manager at Samsung (Elizabeth), she advised me that BB should of handled it and they are not being accountable. Neither is Samsung. How can it be physical damage when the TV was broken when we installed it? How do I know that it wasn't damaged from Samsung's warehouse to BB or when BB movers unloaded it into their store? How can they prove that it was us? I was even IN THE RETURN/EXCHANGE PERIOD..The same day!!! They still refused. DONT EVER PURCHASE FROM BEST BUY AGAIN. I might not ever purchase any more Samsung products either. All I wanted was an exchange for a broken TV on THEIR end. I want what we paid for. We didn't even get to WATCH the tv at ALL. I forgot to mention that my husband purchased the tv with cash instead of a credit card. Please believe me if it had been on our credit card, the charge would be disputed and we WOULD HAVE OUR MONEY BACK!! I think that they are tying to keep it because it was cash. I should of never purchased that tv from "uptown places" If I would of purchased the tv "downtown" in the "Wall street area" where I worked, this would of NEVER happened. I have no choice but to seek legal action!!
View full review
1 comment
Anonymous
#1300301

Just want to say to everyone TAKE THEM TO COURT IT WORKS!!!!!!! I finally received my check from BB for the broken TV.

I will never shop there again and has informed all my friends and family not to either. Court Works!!! I have proven so.

They apologized to me but the $950 has cleared in my checking account. I am going to PC Richards for my new TV!

Review
#889053 Review #889053 is a subjective opinion of poster.
Product
Samsung Electronics Un55ju6700fxza Tv
Cons
  • Horrible customer service
  • Mangagment
Reason of review
Poor customer service
Loss
$1056
Preferred solution
I want BB to deliver a brand new 55' curved tv to my home. This treatment is unacceptable
Tags
  • humiliating
  • Bronx Ny Store 1172

BEST BUY - DOUBLE BILLING

I purchased Dragon Voice Recognition Software online and opted for Store Pick Up. (1) Unit (1) Purchase Order (1) Price $206.00 Confirmed at purchase My credit card company called me to question a duplicate purchase I found that they had double billed me. While the order say 1 piece of software Best Buy billed it twice. While I am out of pocket over $400 it may have been a cheap lesson - I could have been buying a TV or refrigerator. Through the entire process of dealing with the store (pickup) the customer service department and the "back room" I was struck by the lack of concern and motivation. In times when we hand over our most intimate financial information to our retail partners we need to be careful who we are dealing with. I have dealt with Best Buy for years.I am an Elite member and I will never set foot in a Best Buy Store again.
View full review
Review
#882961 Review #882961 is a subjective opinion of poster.
Reason of review
Problems with payment

Best Buy Sales Manager Review from New York, New York

3.0
Details
One of my favorite store is best buy. Great collections of electronics, great return policy and most of all I always had great experience with best buy. Untill today when I went to Bay Parkway best buy in New York. My husband got me a apple watch as a first mother day present. Love the watch but I wanted a rose gold so we went to the store to excahnge. The person name Sammy was working at apple counter. I waited their about half an hour with my 9month old baby to get his attention. Remind you its Monday afternoon around 12:15 pm. Finally when I got his attention he was annoyed did not take me seriously and didn't know his product. Before I asked him to get me a watch he completly walk away. I asked another employee named Jamal at the Windows counter to call for a manager, he rudly asked why I need a manger. After waiting another 15 min manager named Chantel showed up. She tried to help but didn't seem motivated to resolve the problem. None of the employee could give me a corporate ph number and asked me to just google it. All I wanted is to get my first mothers day gift. Didn't expect to get treated so badly. I know I am not buying an expensive item but they should treat all their customers same.
View full review
Review
#848745 Review #848745 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Cons
  • Customer service does not exist
  • Lousy service
Reason of review
Poor customer service

Contact Best Buy Customer Service

Website:
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
All Best Buy Contacts

Best Buy Products and Services Reviews

Compare Best Buy to

Best Buy
Best Buy
8306 reviews
1.8
VS
Walmart
Walmart
8306 reviews
2.2
Compare Best Buy vs Walmart

Latest Question

Best Buy Questions

Best Buy - Lg 55-Inch Tv Review from New York, New York

1.0
Details
Best Buy have tge worst Customer Care i have ever dealt with. I had a confirmed scheduled delivery which Best Buy never fulfilled without calling. And ao I called Customer Care to find out what happened. And I was told that there was a rescheduled date of another 7days without letting us know. Not a phone call from them. And all this information after calling Customer Care , being transfered from one dept. to another to another and to another. That the reason why we did not get the delivery is that the item was not available to be delivered. I ordered the item on the 3/11/16 to be delivered on 3/17/16 and they tell me that the item is not available for delivery until the 3/24/16. So I paid for something that Best Buy do not have physically in their warehouse. It seems like Best Buy is charging several customers for one item because of their un updated glitch in their system? Customer Care representatives that were involved in my situation were incompetent and rude. I felt like they were passing from one to another cause no wanted to deal with dilema that Best Buy delivery dept created. Never again. I should have stuck to PC Richards. I never had a bad experience in anything even resolving problems. I have been buying from them for years. I never want to deal or buy anything from Best Buy.
View full review
Review
#812571 Review #812571 is a subjective opinion of poster.
Reason of review
Problem with delivery