customer service store service customer geek squad phone manager order money people

Do not shop at Best Buy on Baltimore Pike with Bill B.

On May 31st my husband and I stopped byr there after work .He just purchased the I-Mac and wanted to add Windows to it.We purchased and left .We made it home late but he was excited so he went to the computer.When I a woke the day he said he purchased the wrong software.He asked me to take it back.On my lunch break I went to Best Buy I spoke with a lady named Tess she said I could not return it so I asked for a store credit of equal balance.She said and I asked to speak with a manger and she nodded her head and said I am a manager to make a very...very..long story short she stormed off(i don't know why) and came back with the customer service supervisor who gave me no eye contact and blurted out "what's the problem".I should have known then that he was of no help but..We have dealings with Best Buy forever.I started explaining what happened and he abruptly interrupted me and said we can't take it back and "If it was important to your husband then he would have came".Ok ,As if we still live in the old days and i am incapable of handleing buss. for my husband.We exchanged words him being very unpleasant and me saying how unproffesional and rude the whole experience was so I asked for the corporate number so that I can complain and as I left Bill B and Mark(another horrible associate) watched as I called from my car .They were standing in the doorway so it held open and a family was at the door looking out at me and they were all laughing.I called 1-800-BB they sd that the D.M.Michelle would receive the complaint but it's not100% that someone would call me.Last week they E-mailed me offering a 50. gift card.I have never ...patronized a establishment where1.The super/managerhad no customer service skills2 I have never..been insulted and humiliated by a company whom I frequent an a basis3.No one gave ma an option on how to receive my money back.I e-mailed Windows whom by the way are giving me my money back they also told me that it is a North -American 45-Day money back guarentee that no one at Best Buy suggested.Please do not support this company because it doesn't support the working class people who are full time gamers and full time cmputer geeks.My husband and I pass by so many other stores to patronize this one and because we receive poor service from the bottom we also received it from the top.The beauty of retail is ..There are other stores that carry the same.
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4 comments
Anonymous
#25780

To end this traumatic situation Microsoft themselves stepped up to the plate and sent me a refund of my money 100%.

I will never shop at Best-Buy again.I work in the furniture bussiness and when I have customers that ask me where to purchase a good television or other electronics for their new homes .I say Circuite City or Sears.The words BB don't come out of my mouth any longer.You know how some companys come around and become very popular with good customer service.This was BB,But, it is time for something better .BB is like the Dell comp. of the world your time is up not many people buy those any more we all own Apple comp. and are loving them .If you continue to hire and stand bye people that have more attitude than proffesionalism than get ready file for bankruptsy and fire some of the high paid white collar people.

BB sucks:(

Jewel
#18788

ALso no one not even the cashier informed us of this no return policy.

Jewel
#18786

yes, but it was bruised on the outside and once opening it,my husband saw that it did not containe Oem program it actually sets you up for that program so we could have bought that specific software and skipped this part.But it did not indicate on the box that it wasn't the correct item.

Anonymous
#18571

Was the software opened?

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Review
#124295 Review #124295 is a subjective opinion of poster.
Loss
$100

Bad service | Best Buy review from New York, New York

I bought a home theater system. Hooked it up myself and couldn't get 3 speakers to work. Called the "manufacturer's #". They said they were busy and would call me back in 1 hour. I have wasted 2 days of my time, called best buy and they said to pack it up and bring it back. If they send a geek squad out they will charge me the full amount after I did all the work myself. Also, I can't carry it to my car myself. Why should I have to work so hard at a purchase? It sounds like tin cans anyway. Just typical of what our country has become.
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1 comment
Anonymous
#418099

Ok so the manufacturer wouldn;t help you, but that's best buys fault? That doesn't make any sense.

And of course they would have to charge to send geek squad out. Their services are not free, especially since you were able to just bring it back in for return or exchange.

Review
#136171 Review #136171 is a subjective opinion of poster.
Loss
$407

Best Buy is the Worst

Went into Best Buy today to buy a Wii Fit. Sales guy went and found one for me in the back. It was the last one int he store. He walked me to the register where we were met by some managerial type *** who decided that my Wii Fit belonged to the lady standing in the checkout area who had allegedly "called to put it on hold" despite the fact that it had no note on it, was not set aside, and was found for me by the other sales guy. I asked what he thought he was doing (his name was Eaen), and he told me that she called. I said I called. He literally took it out of my hands. So surreal. Then he told me to leave because I was upset. I will never shop at Best Buy ever again. There is always another outlet. I already got a Wii Fit somewhere else.
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2 comments
Anonymous
#49668

to you EX or Current LAZY disney cast members commenting on this site, please remember you guys really suck and that we have legitimate complaints. We make more than 7.50 an hour like you guys so we expect top notch service and since you guys are too *** to provide that or give us all the information we are continually disappointed.

for example, if you dont TELL us about the rules or over capacity etc, we just believe what you lazy sorry idiots tell us. so stop commenting on these consumers complaints, you are lazy sorry and should be working digging ditches.

stop smoking your *** and find a real job. thanks

Anonymous
#21043

Wii Fit cases like this don't happen only at best buy..... it's happened in any if not most stores.... happened to me at walmart too...

you're buying a product that everyone wants....move on!

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#126614 Review #126614 is a subjective opinion of poster.

Bestbuy played me for a fool, did a no show. | Best Buy review from New York, New York

Bestbuy was suppose to come out,and fix my washing machine today, I call this morning to comfirm the time that the technician is suppose to come.Was told the appointment was cancelled,no one could tell me who cancelled the appointment.I was so pissed,I took off a work today just to be home to wait for these people.The worst things is last week they gave me the run a round at there service center.I had to fax them a copy of my purchase receipt.The reps there are so rude and was not helpful at all.How I have to work and see whats going to happen,I had to call back 1888-bestbuy, now they're saying one of there technician is going to call me to set up another appointmen.What's the sense of getting a warranty if there service *** so bad. Its not right and they need to be really taught a lesson.I paid for this and they need to honor there agreement. Their service is really the pits.
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Review
#135930 Review #135930 is a subjective opinion of poster.
Loss
$520