Best Buy Reviews in New York, New York
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Do not shop at Best Buy on Baltimore Pike with Bill B.
On May 31st my husband and I stopped byr there after work .He just purchased the I-Mac and wanted to add Windows to it.We purchased and left .We made it home late but he was excited so he went to the computer.When I a woke the day he said he purchased the wrong software.He asked me to take it back.On my lunch break I went to Best Buy I spoke with a lady named Tess she said I could not return it so I asked for a store credit of equal balance.She said and I asked to speak with a manger and she nodded her head and said I am a manager to make a very...very..long story short she stormed off(i don't know why) and came back with the customer service supervisor who gave me no eye contact and blurted out "what's the problem".I should have known then that he was of no help but..We have dealings with Best Buy forever.I started explaining what happened and he abruptly interrupted me and said we can't take it back and "If it was important to your husband then he would have came".Ok ,As if we still live in the old days and i am incapable of handleing buss. for my husband.We exchanged words him being very unpleasant and me saying how unproffesional and rude the whole experience was so I asked for the corporate number so that I can complain and as I left Bill B and Mark(another horrible associate) watched as I called from my car .They were standing in the doorway so it held open and a family was at the door looking out at me and they were all laughing.I called 1-800-BB they sd that the D.M.Michelle would receive the complaint but it's not100% that someone would call me.Last week they E-mailed me offering a 50. gift card.I have never ...patronized a establishment where1.The super/managerhad no customer service skills2 I have never..been insulted and humiliated by a company whom I frequent an a basis3.No one gave ma an option on how to receive my money back.I e-mailed Windows whom by the way are giving me my money back they also told me that it is a North -American 45-Day money back guarentee that no one at Best Buy suggested.Please do not support this company because it doesn't support the working class people who are full time gamers and full time cmputer geeks.My husband and I pass by so many other stores to patronize this one and because we receive poor service from the bottom we also received it from the top.The beauty of retail is ..There are other stores that carry the same.
Bad service | Best Buy review from New York, New York
I bought a home theater system. Hooked it up myself and couldn't get 3 speakers to work. Called the "manufacturer's #". They said they were busy and would call me back in 1 hour. I have wasted 2 days of my time, called best buy and they said to pack it up and bring it back. If they send a geek squad out they will charge me the full amount after I did all the work myself. Also, I can't carry it to my car myself. Why should I have to work so hard at a purchase? It sounds like tin cans anyway. Just typical of what our country has become.
Best Buy is the Worst
Went into Best Buy today to buy a Wii Fit. Sales guy went and found one for me in the back. It was the last one int he store. He walked me to the register where we were met by some managerial type *** who decided that my Wii Fit belonged to the lady standing in the checkout area who had allegedly "called to put it on hold" despite the fact that it had no note on it, was not set aside, and was found for me by the other sales guy. I asked what he thought he was doing (his name was Eaen), and he told me that she called. I said I called. He literally took it out of my hands. So surreal. Then he told me to leave because I was upset. I will never shop at Best Buy ever again. There is always another outlet. I already got a Wii Fit somewhere else.
Bestbuy played me for a fool, did a no show. | Best Buy review from New York, New York
Bestbuy was suppose to come out,and fix my washing machine today, I call this morning to comfirm the time that the technician is suppose to come.Was told the appointment was cancelled,no one could tell me who cancelled the appointment.I was so pissed,I took off a work today just to be home to wait for these people.The worst things is last week they gave me the run a round at there service center.I had to fax them a copy of my purchase receipt.The reps there are so rude and was not helpful at all.How I have to work and see whats going to happen,I had to call back 1888-bestbuy, now they're saying one of there technician is going to call me to set up another appointmen.What's the sense of getting a warranty if there service *** so bad. Its not right and they need to be really taught a lesson.I paid for this and they need to honor there agreement. Their service is really the pits.
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Best Buy? What happened? What can we help you with?