Best Buy Reviews in New York, New York
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Do NOT bother with Geek Squad Whole Home tech Support Bundle | Best Buy review from New York, New York
After getting a virus on my PC that locked me out of the internet, I called the Geek Squad for help. After quoting me a ridiculous price ($200 to drag my hard drive in to the store- more for someone to make a home visit) - they talked me into investing in their new Whole Home tech support bundle, promising that for a $69.99 down payment and $19.99 a month fee (and 1-year commitment)- they could fix my problem. It seemed cheaper than the $200- but then I find out that only offers a "discount" on virus removal. AND- they are only available via phone Mon-Fri 9-6 (when most of us are working!). I ended up finding the steps to fix the problem myself online.... something the Geeks could easily have helped me with in a couple of minutes. Instead they choose to try to extort more money. This is a total and complete RIP OFF. Don't fall for it like I did.
Best Buy has cancelled 2 scheduled repair visits, terrible customer service
Our LG dryer died. We were told by outside LG repair that it will be totalled. We have made 2 scheduled repair appointments with best buy geek squad, where we had to *** from work & be home. Both were cancelled by Best Buy last minute. They will not give compensation for having to go to the Laundry mat. You can not get a supervisor, you are told they are not available & they will call you& they don't. Very unhelpful customer service. We feel that we are just being lied to. I would not purchase anything else at Best buy.
Bestbuy.com ...Order at your own riskâ€¦ | Best Buy review from New York, New York
I have placed an order with bestbuy.com last September. After about four weeks and numerous phone calls inquiring about the whereabouts of my ordered item (which cost about $200), the incompetent representatives still weren't able to give me an answer, and I decided to just cancel the order. The representative assured me that I will be getting the refund within a few business days. That did not happen. Long story short: after lots and lots of frustrating phone calls with false assurances, and just as many dropped calls, I filed a complaint with the FTC and with BBB. About 3 weeks after filing the complaint, BBB got me the full refund. So in full it took 5 Â½ months to get the refund. I have placed orders with many online companies and private sellers, but I must say BestBuy has been the worst experience because of their unreliable customer service. Needless to say, I will no longer be buying anything from this company.
I just returned from Best Buy Union Square in NYC where I purchased an EZip1000 last August 2010. I've the receipt images attached. I'm very very upset because I purchased this item there because it would be easily serviceable and batteries easily purchased. The...
Best Buy Computer Optimization Problems
Hi, I'm writing an article about customers who've had problems with Best Buy's Optimization policy. A number of Best Buy customers have seen a laptop or desktop advertised for a certain price, but when they get to the cash register, they are informed that the computer has been "optimized" or set up and will cost more money because of that. From what I can tell, it's not an isolated incident. If you or someone you know has been charged for this set-up fee for a desktop or laptop, please email me at firstname.lastname@example.org. Thanks, Gabe Kahn
Best Buy Suck? Tell their top investors!
Best Buys return policy is devised to milk customers out of their money. If you have experienced this - call your state attorney general's office. After a multitude of these complaints - they WILL look into it and probably slap them with a lawsuit. That will be VERY expensive - just in the public relations nightmare alone. Second - start contacting their top shareholders. This hits them where it hurts - the corporate executive management's pocketbook. Once shareholders determine that Best Buy can't manage customer retention, (ie; they have to spend more on marketing to get new customers through the door because they can't manage to develop customer loyalty), investors will start selling their stock. Given the that their executive bonuses are either granted in or based on stock prices - this should sufficiently motivate them to reconsider their fraudulent practices. Top shareholders are easy to find as they are public record with any publicly traded company. Find the investment group / fund manager and write / email / fax. Copy Best Buy's CEO. You should get pretty quick reults with this method. THe more people that do this - the more luck you will have.
Best Buy Manager
Im past pissed | Best Buy review from New York, New York
i purchase debt cancellation plan in 2006 was told that if at any point was not able to pay bill they will cover payments for me, i called to cancel several times since my spouse lost job and i became only provider was told each time that if at any point was not able to pay they will cover payments so finally decided to activate since now my paycheck is now reduce because my employer making me pay for most of medical benefits my husband still not working they said i don't qualify, they purposely mislead customers. My name is Jiovana and Im beyond pissed at this time how can they get away with this I have paid hundreds of dollars for this coverage, what can i do....... email addr is email@example.com
Best Buy scams on warranties and new laptop sales.
My first problem with Best Buy was 3 1/2 years ago when I bought a Laptop. I bought the extended warranty and had the Geek Squad set it up (extra cost). When buying, they will put extensive pressure on you to buy the warranty and the setup. Second, when they set it up, they put their own? (or higher profit?) virus software on the machine. Of course, their warranty was very expensive. But I didn't know any better at the time. Second, when I had to return my Laptop for repairs, the Geek Squad manager of the store was incredibly rude throughout the entire process which took weeks despite other promises. I tried to call the store manager - and guess what - they don't answer the phone like the Geek Squad did not answer the phone. I will say that there was one person in the Squad that I finally found, realized the issue, and helped me out. They also figured out a way to charge me extra - which I do not think was valid according to how I read the warranty agreement. Of course, you have to be a lawyer to read it and truly understand it. My second problem was recently when in buying my new PC. It is a PC that for what it had, was at a great price. I had sworn never to pay them another dime and this is an exception because they have gotten an exclusive on certain PCs. Best Buy was the only place I could get this brand and setup. Pressure on to get the warranty again. I refused with difficulty. You do not have to buy a warranty from them. Go to SquareTrade.com, an independent warranty company that has about the best ratings I have seen for any such company. Many TV news and newspaper reporters have checked them out and report universally great reviews as far as I have seen. They have also figured out another few ways to get you. They now have software on the machine that gives you trial downloads that end up costing you a lot. I suggest you do not buy anything from them because it is probably less expensive and better elsewhere. They also offer you Microsoft Office Student (basic programs) for over $100. I include MS in this issue. What they didn't tell me, and I think an honest retailer would, is that Office 10 will be available for free online - with advertising. So what - Google does that. The cost to put it on your computer will be several hundred dollars I understand. The point -Office 10 comes out in June or July. You can do one of two things - use the trial Office 2007 on the new PC for the intro period, or download the Beta version from Microsoft.com. At least Best Buy didn't get another cent out of me. Remember: 1 - There is a reason that Consumer Reports rated them dead last of consumer electronics stores. 2 - If you buy a warranty or any extras, especially involving Geek Squad - I would guess that you will be paying considerably more money for considerably less value. 3 - In my case - going to the Geek Squad was a bigger headache than my PC breaking down. 4 - My guess, while not being in the industry, is that they offer good prices and make money on the warranties and other stuff they can sell you. So - save your self some money and the headache of dealing with them.
Bestbuy.com | Best Buy review from New York, New York
I have been a Best-buy premium SILVER customer for a very long time. This holiday I bought a Samsung ln46b640 (a bestbuy exclusive model for$999+tax) from bb.com. I had to pick up from Brooklyn, NY as it was the closest available store to get the TV. I got a confirmation from bb.com and I even called the store to confirm the same. After driving 25-30miles to the store, they asked me to wait for them to find the item. Long story short, after waiting for 2hrs and 15mins they finally told me that they couldn't find my tv. I called bestbuy.com the next day and after an hour on the phone they told me that there was a computer glitch and I cannot have the tv I ordered, as its out of stock. They told me if I buy with the next model (ln46b650)which was priced at $1359that they will give me a discount of $250. This model # has the same spec as ln46b640 1080p&120HZ, but with a red color border and a chin at the bottom part of the tv. In effect I paid $1100 for the same wine in a different bottle. I got the tv delivered on 12/11/09 and I was still satisfied with my purchase as I got the tv even if I paid a little bit extra. At least that's what I thought until I saw the bestbuy's sales flyer. I found that the tv came with a free blueray player+ free blueray movie (Hangover) and the price dropped to $1279. I called bb.com to at least get the blueray player. I was surprised when the CS rep told me that her supervisor denied to do so. I called again after a few days and got the same answer that they cannot honor the promotion as the TV has been delivered. I felt that I have been screwed over by bestbuy. I am going to return the TV as I still have 8 more days to do so. I am probably going to sears and getting the deal as they do price match. I am learned it the hard way that bestbuy.com will not price match there own promotion even if its with in few days after the item is delivered. I have been a bestbuy customer for a long time and a premium silver member, but from now, bestbuy is not going to be on the list of my "Place to shop"!
Best Buy Deal
Bad service | Best Buy review from New York, New York
I bought a home theater system. Hooked it up myself and couldn't get 3 speakers to work. Called the "manufacturer's #". They said they were busy and would call me back in 1 hour. I have wasted 2 days of my time, called best buy and they said to pack it up and bring it back. If they send a geek squad out they will charge me the full amount after I did all the work myself. Also, I can't carry it to my car myself. Why should I have to work so hard at a purchase? It sounds like tin cans anyway. Just typical of what our country has become.
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